1. radiogirl83's Avatar
    First of all: I didn't even bother reading the articles about hissgate. I just rolled my eyes and kept enjoying my beautiful new phone.

    But, after a few days, I noticed an issue. When I record video in a somewhat quiet room... I get a high pitched hiss in my audio.

    That sucks. I sent Apple every information I could come up with by trying stuff, tried everything they suggested and the hiss is still there.

    Now, support has switched to saying:

    "Thanks for reaching out to us. We're aware of this issue, and it's under review."

    I asked what that means, but no reply. I specifically asked if I should go in (nearest store is quite a distance away) and ask for a replacement, but I only got the reply above.

    I'm still loving my 7 Plus, but I'd appreciate some info from Apple. Can they fix it with an update? Will my phone have to be replaced?

    For now, I'm just waiting since the people who got a replacement have the same issue on their new phones quite often.

    But has anyone here got some more info? Same issue? What did you hear or what do you think?
    09-28-2016 03:06 AM
  2. metllicamilitia's Avatar
    I only just got my 7+ today, however it has been under heavy load for the past 4 hours being setup and I haven't noticed any hissing from it. If it creeps in I'll update. Apple has great customer service, however with so many pre orders it'll be interesting to see how they handle it.
    09-28-2016 03:38 AM
  3. H_D's Avatar
    09-28-2016 10:37 AM
  4. radiogirl83's Avatar
    Jup, that's exactly what I have...
    09-28-2016 11:18 AM
  5. BreakingKayfabe's Avatar
    I only just got my 7+ today, however it has been under heavy load for the past 4 hours being setup and I haven't noticed any hissing from it. If it creeps in I'll update. Apple has great customer service, however with so many pre orders it'll be interesting to see how they handle it.
    I've only been able to hear it while it's under heavy load by putting the back of the phone up to my ear. It's something you have to seek out. I wouldn't have even bothered had I not read about it on the internet.
    09-28-2016 01:32 PM
  6. H_D's Avatar
    I've only been able to hear it while it's under heavy load by putting the back of the phone up to my ear. It's something you have to seek out. I wouldn't have even bothered had I not read about it on the internet.
    Do you hear it during playback in any videos you've taken?
    09-28-2016 01:45 PM
  7. BreakingKayfabe's Avatar
    Do you hear it during playback in any videos you take?
    I'll try it when I get home later. I never took a video on it when I had it.
    09-28-2016 01:46 PM
  8. metllicamilitia's Avatar
    Don't know about on video, however I get the normal minimal hiss. The fun of downloading 12 full HD videos from iTunes.
    09-28-2016 04:39 PM
  9. radiogirl83's Avatar
    Well, had Apple on the line for quite some time today. They will replace my phone, but no stock in the only store in my country.

    I have an appointment on Tuesday now at the Genius Bar and the guy on the phone said there would be stock available for me then...

    A bit nervous if that'll turn put to be true since it's a 2 hour trip...
    09-29-2016 11:43 AM
  10. BreakingKayfabe's Avatar
    No way I would drive 2 hours over this. If it really bothered me that much I'd rather they send me out a replacement. To each their own.
    09-29-2016 12:19 PM
  11. comiken205's Avatar
    I wonder what the fix will be?
    09-29-2016 12:35 PM

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