1. H_D's Avatar
    I've been having this issue as well (Matte Black). Audible creaks right to the left of the FaceTime camera and to the left of the home button. From what I've been observing reading various forums, most if not all of the complaints are from the 7+ owners that have either black or jet black models. Haven't observed any complaints from Silver, Gold, nor Rose Gold owners. With that said, I've returned mine, returned to my 6S and will await a later batch and hopefully Apple can get this issue resolved. I miss it already.

    Anyone else notice this issue?
    09-27-2016 10:12 PM
  2. Rob Phillips's Avatar
    Thanks for sharing. I'm not noticing any creaking noises on my 7 Plus.
    09-27-2016 10:50 PM
  3. Garz's Avatar
    My wife's originally rose gold plus did this. It was very bad. So bad, she wouldn't even use it. I returned it. The next day found one at Apple and the new one was fine. My black Plus is fine too.
    09-27-2016 11:00 PM
  4. H_D's Avatar
    I'm going to try again this weekend. Hopefully I get lucky and get one without issue. The added feature of waterproofing made me kind of nervous to have kept my prior one with it creaking like that. Not to mention a little annoying. Thanks guys.

    Also just a thought. Maybe the yield problems that were rumored are contributing factors to this issue and why Plus's are so rare to come by right now.
    09-27-2016 11:08 PM
  5. rudyalexc's Avatar
    The worst part is that I cannot set up a Genius Bar appointment at all
    09-28-2016 11:57 AM
  6. Garz's Avatar
    The worst part is that I cannot set up a Genius Bar appointment at all
    Why?
    09-28-2016 12:08 PM
  7. rudyalexc's Avatar
    Why?
    Their website isn't working and I live by one of the more high-traffic stores. I am in store now, an employee confirmed that it is an issue for certain phones
    09-28-2016 01:36 PM
  8. rudyalexc's Avatar
    Was able to secure a walk-in at my mall, just have to wait an hour. Gonna walk around. Manager confirmed they had multiple people come in with the same problem.
    09-28-2016 01:54 PM
  9. H_D's Avatar
    Was able to secure a walk-in at my mall, just have to wait an hour. Gonna walk around. Manager confirmed they had multiple people come in with the same problem.
    That's unfortunate. I was hoping it wasn't a widespread issue. I'll be opening my next one in the store to check it before I leave. I usually wait to get home before breaking the seal but it's better to check before leaving. Especially since I live 45 minutes away.
    09-28-2016 03:33 PM
  10. H_D's Avatar
    09-28-2016 03:39 PM
  11. rudyalexc's Avatar
    Phone replaced through Genius Bar. I was fortunate enough to get the LAST MB IP7+ 256gb they had available for replacement. It is definitely an issue, it was acknowledged by a manager, 2 associates and 2 Genius Bar technicians. They note that there should be NO FLEX or CREAKING of any kind. If that happens, it means that there is an issue with the screen being loose. They will replace it free of charge if they have it in stock, if not they ask you to wait 3-5 business days.
    09-28-2016 04:59 PM
  12. rudyalexc's Avatar

    Mine was not nearly as bad as this and they replaced it.
    09-28-2016 05:00 PM
  13. o4liberty's Avatar
    rose gold no creaks
    09-28-2016 05:20 PM
  14. Admnhnly's Avatar
    Black 7+ no creaks
    09-28-2016 05:23 PM
  15. mustang8918's Avatar
    I just checked and I get a load creaking sound also. It's coming from the right side of the home button. I know I'll have a problem getting a 256gb black replaced in this area.
    09-29-2016 07:30 AM
  16. circlez's Avatar
    My silver 7+ did this before I exchanged it for a black 7. I didn't exchange because of the creak though.
    09-29-2016 10:53 AM
  17. H_D's Avatar
    My silver 7+ did this before I exchanged it for a black 7. I didn't exchange because of the creak though.
    If you don't mind me asking, why did you exchange your original 7?
    09-29-2016 02:52 PM
  18. tinktink09is's Avatar
    Matte black no creaks BUT I do have lag and slow responses...restoring via DFU for the 2nd time
    09-29-2016 08:03 PM
  19. Orioncop's Avatar
    Wonder if the creaking is coming from some of the waterproofing sealants. Whatever is causing it I'm glad  is replacing them without gripe.
    09-29-2016 09:29 PM
  20. Rene Ritchie's Avatar
    It's most likely coil wine. For some reason some iPhone sevens are louder than others. If you listen really hard you can hear it on any iPhone, or most electronics. It's the processor under load creating unfortunate acoustics.

    If it's allowed enough to annoy you, absolutely go to Apple and have it swapped out.
    09-29-2016 11:31 PM
  21. Garz's Avatar
    It's most likely coil wine. For some reason some iPhone sevens are louder than others. If you listen really hard you can hear it on any iPhone, or most electronics. It's the processor under load creating unfortunate acoustics.

    If it's allowed enough to annoy you, absolutely go to Apple and have it swapped out.
    Seeing it first hand on my wife's first 7 plus, this clicking/creaking sound is no coil wine. It has nothing to do with the processor. I'm assuming your referring to that hissing sound that has been mentioned.
    09-30-2016 12:59 AM
  22. rudyalexc's Avatar
    Seeing it first hand on my wife's first 7 plus, this clicking/creaking sound is no coil wine. It has nothing to do with the processor. I'm assuming your referring to that hissing sound that has been mentioned.
    Most likely it has to do with any of the following:

    1. Loose screen
    2. Water sealed adhesive
    3. Combination of the two likely failing.
    09-30-2016 04:20 AM
  23. mustang8918's Avatar
    I have a Genius Bar appointment tomorrow. I'll post the result afterwards.
    09-30-2016 08:24 AM
  24. Garz's Avatar
    Most likely it has to do with any of the following:

    1. Loose screen
    2. Water sealed adhesive
    3. Combination of the two likely failing.
    Loose screen possibly. Adhesive? No way. It wouldn't make that type of sound with adhesive.
    09-30-2016 09:59 AM
  25. gattzzz's Avatar
    I have this problem with my 7 plus that I received on launch from AT&T. Made an appointment the following Wednesday after release at my nearest Genius bar and all they could tell me is that they think it is the adhesive under the glass and not to worry about it affecting anything. Since I purchased through AT&T they were unable to replace the device on the spot and since it is still so new they did not have any replacement parts available to try to fix it. They told me to check back in within the next couple of weeks to see if I can try to have it repaired. Otherwise I would need to go through AT&T and who knows if they'll have any replacement devices for me.
    09-30-2016 12:16 PM
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