1. mustang8918's Avatar
    Something is loose because with a case on it doesn't do it. The case is putting enough pressure on the screen to keep it from moving.
    09-30-2016 12:33 PM
  2. H_D's Avatar
    I have this problem with my 7 plus that I received on launch from AT&T. Made an appointment the following Wednesday after release at my nearest Genius bar and all they could tell me is that they think it is the adhesive under the glass and not to worry about it affecting anything. Since I purchased through AT&T they were unable to replace the device on the spot and since it is still so new they did not have any replacement parts available to try to fix it. They told me to check back in within the next couple of weeks to see if I can try to have it repaired. Otherwise I would need to go through AT&T and who knows if they'll have any replacement devices for me.
    My advice is to speak with a manager at your Apple store. They should be able to issue a replacement phone without issue. If you're referring to returning and purchasing another one, then yes, your only option is AT&T where you'd originally made your purchase.
    09-30-2016 12:45 PM
  3. rudyalexc's Avatar
    I have this problem with my 7 plus that I received on launch from AT&T. Made an appointment the following Wednesday after release at my nearest Genius bar and all they could tell me is that they think it is the adhesive under the glass and not to worry about it affecting anything. Since I purchased through AT&T they were unable to replace the device on the spot and since it is still so new they did not have any replacement parts available to try to fix it. They told me to check back in within the next couple of weeks to see if I can try to have it repaired. Otherwise I would need to go through AT&T and who knows if they'll have any replacement devices for me.
    That is quite weird. They should be able to replace your phone as it is an Apple product first and foremost and they are covered under your 1-year warranty.
    H_D likes this.
    09-30-2016 01:28 PM
  4. mustang8918's Avatar
    So I went into this knowing that it couldn't be replaced since there are none in my area. This store is packed and you can barely hear the person next to you when your talking to them. The tech says he can't hear the sound but I could hear it just barely because the store was so loud and crowded. I even tried one of the 7 plus on display and it did it. The guy takes it in the back where it's supposedly quieter and comes out a few minutes later and says that neither him nor three other people could hear it (a bunch of bull unless they are half death). So he says he made some notes and said that they don't have any tools yet to take the screen off to check it. My solution is that I'll just keep a case on it for now and maybe in a month I'll take it back and see if they have the tools to check the screen.
    10-01-2016 12:35 PM
  5. Michial Brown's Avatar
    It's most likely coil wine. For some reason some iPhone sevens are louder than others. If you listen really hard you can hear it on any iPhone, or most electronics. It's the processor under load creating unfortunate acoustics.

    If it's allowed enough to annoy you, absolutely go to Apple and have it swapped out.
    I have a matte black and if I stick my ear up to the back I can hear the coil whine, especially during my new restore the first day I got the phone. But I don't typically put my ear up to the back of my phone so as long as I can't hear it otherwise I'll just ignore it. But if there shouldn't be any noise then I'm concerned.
    10-01-2016 04:53 PM
  6. H_D's Avatar
    So I finally tracked down a 7+ at a Best Buy. First thing I'd tested out of the box was the build quality and (knock on wood) no creaks or clicking whatsoever. It seems as though I've finally found a well built 7+ and can get back to enjoying the device.
    rudyalexc and DianaAW like this.
    10-02-2016 12:03 AM
  7. Orioncop's Avatar
    It's most likely coil wine. For some reason some iPhone sevens are louder than others. If you listen really hard you can hear it on any iPhone, or most electronics. It's the processor under load creating unfortunate acoustics.

    If it's allowed enough to annoy you, absolutely go to Apple and have it swapped out.
    I think his is different, not a whine or hissing, an audible creek when pressing on the screen in one corner. I didn't think he was even talking about the whole processor sounds, as some others have mentioned. I agree with you on that point regarding the reason.
    rudyalexc and mustang8918 like this.
    10-02-2016 04:41 AM
  8. mustang8918's Avatar
    Spoke to another apple chat rep today and I'm just going to exchange my phone for another one once they have them back in stock. Hopefully that is tonight or tomorrow night. I'll let everyone know how the new one is once I get it.
    10-02-2016 08:59 AM
  9. mustang8918's Avatar
    I'm just like one of the other members, if I hadn't read it and checked it I probably wouldn't notice it but now that I know it's bugging me. Of course if the screen is indeed lifting, which seems to be what's happening, then that could pose a problem when the phone gets wet.
    10-02-2016 09:02 AM
  10. mustang8918's Avatar
    Seems stores in my area aren't getting the plus model now, they must be going to the carriers.
    10-04-2016 07:27 AM
  11. DianaAW's Avatar
    So I finally tracked down a 7+ at a Best Buy. First thing I'd tested out of the box was the build quality and (knock on wood) no creaks or clicking whatsoever. It seems as though I've finally found a well built 7+ and can get back to enjoying the device.
    Did you check for the unusual amount of background white noise/hiss when playing back a recorded video, especially recording in a quiet environment?
    10-04-2016 03:52 PM
  12. C6TX6's Avatar
    Mine does it even in the case. If I hold it in landscape mode by the corners and slightly twist I can hear a loud clicking. The screen cover glass does not appear to be glued down solid. Needless to say, I'm not impressed. Tomorrow is my last day to return to Verizon and it's going back. My 6S+ does not make any noise at all. To maintain integrity for waterproofness, the seal must be maintained. And the fact that if water does get in, the damage will not be covered by any warranties. This makes the device defective. For over $1k post taxes, this is simply unacceptable.
    Wildo6882 likes this.
    10-05-2016 06:48 AM
  13. mustang8918's Avatar
    Since I'm also getting the dropped signal, even though I'm with verizon, in areas that I didn't before, and local stores aren't getting my storage size and color in stock now. Also, my return window ends tomorrow. I returned my 7+ and will just wait a while and get another after these bugs and defects are fixed.
    Last edited by mustang8918; 10-06-2016 at 03:26 AM.
    10-05-2016 06:59 PM
  14. C6TX6's Avatar
    Did you have to pay a $35 restocking fee?
    10-05-2016 08:28 PM
  15. Garz's Avatar
    Did you have to pay a $35 restocking fee?
    Eww I hate restocking fees. Another reason why I only buy from Apple. If I change my mind or want to switch to a different one, no restocking fees.
    10-05-2016 08:36 PM
  16. mustang8918's Avatar
    I purchased mine from an apple store so no restocking fee so far.
    10-06-2016 03:25 AM
  17. C6TX6's Avatar
    Well my return period with Verizon expired.
    So I'm stuck. At least it won't blow up, right? :P
    The display is perfect, phone runs fine. It creaks when twisted so what?!
    I'll just wait until Apple has plenty of stock on hand and switch it out when convenient. Right now visiting an Apple store is about as fun as poking a bald faced hornet's nest with a short stick if you catch my drift.


    I've used the phone in the rain and wind on a pier flooded out and in a minimal case. No worries. Wipe the salt spray off with a lens pen, good as new! The creaking is somewhat bothersome like a small rattle in a new Mercedes but that will get taken care of. Might as well buy AC+ since bragging about not needing it pings Mr. Murphy and I'll get butterfingers and wind up paying for it down the road.


    EDIT: When the screen is pushed HARD around the edges I listened and don't hear a hissing noise indicating air rushing out (LEAK!) so water proofness should be sound.

    I may break out my pentalobe screwdriver and twist the screws at the bottom tighter as some have indicated theirs were surprisingly loose and that stopped the noise when twisted. Just have to be super careful not to mar the finish on them from a twist-out. That would annoy the hell out of me even trying to cover it up with a sharpie!
    10-08-2016 08:54 AM
  18. Manny13840's Avatar
    I had this problem with the IPhone 6 Plus and never took it back lived with it for the 2 years that I had it.. my 7+ Black doesn't do that good thing.
    10-10-2016 11:12 AM
  19. mustang8918's Avatar
    I got another 7 plus but this time from verizon and it makes the same sound in that lower right hand corner but I put a case on it and am trying not to think about it. I'll take it in once I'm sure they have the equipment to properly check it out.
    10-18-2016 08:05 PM
  20. miumui's Avatar
    Will having a casing prevent the sound?
    10-18-2016 11:24 PM
  21. mustang8918's Avatar
    Depends on how tightly the case fits.
    10-19-2016 09:56 PM
  22. circlez's Avatar
    If you don't mind me asking, why did you exchange your original 7?
    I didn't like the size of the plus after trying it for a few days.
    11-07-2016 08:14 PM
  23. Hugh Service's Avatar
    did you by any chance get a new iphone 7 free of charge? i am going in on wednesday and have the same problem.
    02-02-2017 02:27 AM
  24. ianeb's Avatar
    This is a widespread common issue with the 7+ can't comment on the 7 but I went through 5 handsets and every single one did it. Even the 2 I tried before leaving the store (which didn't click) eventually started clicking/creaking. It seems to be when the phone warms up after some use as when the phone is cold it's barely noticeable.

    I had 3 Matte blacks and 2 white/Gold and my current handset still has the same issue. I escalated it to Apple UK and despite lots of promises it will be investigated I never heard a thing back but they did give me £80 apple store credit to use online because of the amount of hassle I had returning the handsets.

    Was very frustrating, and in the end I should have stuck with the original matte black as I'm no better off!! I actually regret swapping from black to white. My advice would be to just use the phone and forget about it, I rarely notice it now but I do have an Apple silicone case on and a glass screen protector.
    02-03-2017 04:15 PM
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