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  1. Thread AuthorThread Author   #1  
    Peter Rokkos's Avatar
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    Default How Painful is turn in on ATT Next Upgrade Program?

    As I sit and wait patiently for my 7 Plus to come in, just wondering for those who are turning a 6s or similar in under the ATT Next Every Year program are having an easy time with it.

    My plan is to get the 7 Plus under this plan, then next year when the 8 comes in, turn it in for the 8. I'm passing my existing 6s Plus to my wife as I had purchased it outright. So already anticipating my questions about the turn in process next year.....

    Was it simple ordering a 7 if you are under the program now?

    Do you just order it on the ATT site like I was able to on ordering day in a fairly painless manner (I seem to recall reading issues about that).

    When do you have to turn in the existing phone?

    What kind of shape does the phone you turn in need to be in? I believe I may have read working condition, no cracked screen and normal wear and tear but can't recall if that was on the ATT site or not.

    Does an evaluation get done after you turn it in where you won't know exactly if you got hit with any costs until after the fact?

    Do you have to turn in everything - phone, box, charger, new headphones and dongle?

    I'd like to have an idea how pristine the outside needs to be before ordering some kind of case. Thanks.
  2. #2  
    aidmyaim's Avatar
    iMore Intermediate

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    Default Re: How Painful is turn in on ATT Next Upgrade Program?

    Usually its got to be fully functioning no cracked scree. And they give you like a week to turn mail it.
  3. #3  
    Craig's Avatar
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    Default Re: How Painful is turn in on ATT Next Upgrade Program?

    Quote Originally Posted by Peter Rokkos View Post
    As I sit and wait patiently for my 7 Plus to come in, just wondering for those who are turning a 6s or similar in under the ATT Next Every Year program are having an easy time with it.

    My plan is to get the 7 Plus under this plan, then next year when the 8 comes in, turn it in for the 8. I'm passing my existing 6s Plus to my wife as I had purchased it outright. So already anticipating my questions about the turn in process next year.....

    Was it simple ordering a 7 if you are under the program now?

    Do you just order it on the ATT site like I was able to on ordering day in a fairly painless manner (I seem to recall reading issues about that).

    When do you have to turn in the existing phone?

    What kind of shape does the phone you turn in need to be in? I believe I may have read working condition, no cracked screen and normal wear and tear but can't recall if that was on the ATT site or not.

    Does an evaluation get done after you turn it in where you won't know exactly if you got hit with any costs until after the fact?

    Do you have to turn in everything - phone, box, charger, new headphones and dongle?

    I'd like to have an idea how pristine the outside needs to be before ordering some kind of case. Thanks.

    I was told (not sure if true)... 14-days to turn it in, no cracked screen or visible damage. Only the phone, accessories not required. Evaluation done after the fact. I will (assume) normal wear and tear is acceptable.
    Last edited by Craig; 09-13-2016 at 04:45 PM.
  4. #4  

    Default Re: How Painful is turn in on ATT Next Upgrade Program?

    After you get your new equipment you have 14 days to return the fully functional phone back.
  5. #5  
    ealvnv's Avatar
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    Default Re: How Painful is turn in on ATT Next Upgrade Program?

    Best way is to return it to an att store. As everyone said 14 days and has to be functional and no cracked screen

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