1. ILUMINATIUNDEAD's Avatar
    Hi I just got my iphone 6s today, updated it to ios 10. Anyways I keep getting this message when I try to connect it to itunes "iTunes could not connect to the iPhone iPhone because an invalid response was received from the device." I already tried restarting the phone... any luck? I heard you may need the new OS on the macbook for it to work... I hope not!!! I have an old 2011 macbook
    10-04-2016 11:24 PM
  2. firedept10's Avatar
    Hi I just got my iphone 6s today, updated it to ios 10. Anyways I keep getting this message when I try to connect it to itunes "iTunes could not connect to the iPhone “iPhone” because an invalid response was received from the device." I already tried restarting the phone... any luck? I heard you may need the new OS on the macbook for it to work... I hope not!!! I have an old 2011 macbook
    Try updating iTunes first. Or make sure your phone is up to date. I have seen this myself a few years ago when I was not up to date on both the iOS on my phone and iTunes. Updated and problem went away. I am not sure why you would worry about updating to Sierra. I have a 2010 MacBook Pro running Sierra and it could not be running any better. Hopefully my suggestions will help you solve your issue.
    10-05-2016 12:21 AM
  3. ILUMINATIUNDEAD's Avatar
    I have both updated my phone to ios10 and itunes to the latest version. I have a macbook and it still won't recognize the device. I will try installing sierra though... is it required for it to work? is there any more advice?
    10-05-2016 12:36 AM
  4. TwitchyPuppy's Avatar
    Can you go into your iTunes options and authorize your computer?
    10-05-2016 01:10 PM
  5. ILUMINATIUNDEAD's Avatar
    Ok solved it, I crazily updated my 2011 macbookpro from Lion OS to the new Sierra one. It didn't appear to completely match my computer as there is some errors with compatibility issues but for the most part work my computer still functions which I'm surprised. What sucks is I noticed a considerable lag, but it may be also just getting used to it. But much to my surprise, now itunes finally recognizes my iphone 6s lol. All good with me now, due for a new computer soon anyways.
    10-05-2016 11:38 PM
  6. MarsOlson's Avatar
    Reboot your device!
    10-13-2016 04:00 AM

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