1. iMore Question's Avatar
    Iphone 6s 64GB. Was using phone when the screen dimmed. No response from any button and then the screen went black. Tried the power button for 30 sec as well as the power/home combo. Nothing. Battery was at 40% before screen went dark. I have left it on the charger for over an hour with no change. Next appointment available at Apple store is Thursday...Please help!!!!
    07-16-2016 05:51 PM
  2. Tartarus's Avatar
    Hi, welcome to iMore.
    Open iTunes on your computer or Mac, connect your phone to it and see what happens.

    Please join our forum to keep us updated.
    07-16-2016 06:06 PM
  3. Garz's Avatar
    Iphone 6s 64GB. Was using phone when the screen dimmed. No response from any button and then the screen went black. Tried the power button for 30 sec as well as the power/home combo. Nothing. Battery was at 40% before screen went dark. I have left it on the charger for over an hour with no change. Next appointment available at Apple store is Thursday...Please help!!!!
    If you have an inoperable iPhone, most genius bars will take you in on standby. You just might have to wait a bit but they will help.
    07-16-2016 07:42 PM
  4. iCricket's Avatar
    Have you tried using iTunes and taking a complete backup. Then resetting the device and then restoring your backup? That could solve the issues but it is likely to have a faulty battery. A Genius Bar would replace it for you.
    07-24-2016 12:19 PM
  5. WeTheNorthRTZ's Avatar
    If you can get to the Apple Store when it first opens you can be seen usually pretty quick! Might have to wait an hour or so if its later in the day but regardless they can definitely see you today if youre willing to wait a bit!
    07-26-2016 06:06 AM
  6. thomas_anderson19's Avatar
    Try making the phone's battery completely out of juice and then charge untill it's 100%. This may restore the balance of the battery.
    07-26-2016 03:17 PM
  7. WolfBanner87's Avatar
    Have you tried to hold down the power and home button together? This worked for me . My phone did the same thing
    metalchick719 likes this.
    07-27-2016 06:32 AM
  8. WolfBanner87's Avatar
    Hold until the apple pops up then release
    07-27-2016 06:34 AM
  9. WolfBanner87's Avatar
    Nevermind . Lol didn't read the OP well
    07-27-2016 06:36 AM
  10. arm71654's Avatar
    can you reset to factory ? remember to back it up
    08-24-2016 10:46 AM
  11. VivaTerlingua's Avatar
    I have a similar issue. When my battery gets down around 40%, it then drops down immediately to 1%. I can recharge mine though.
    11-01-2016 03:39 PM
  12. eve6er69's Avatar
    I had this issue last week when in Hawaii. I was at 40% and taking tons of pictures. Whenever I would load the camera app up the phone would crash and I would have to do the home and power button combo to reset it. One time that didn't work. I went back to my car and plugged it in and it acted like there was no charge left in the phone. Gave it a few seconds and booted it back up and it was at 40%.

    Hasn't done that again but I thought it was weird that you had a similar issue at 40% as well.
    11-02-2016 10:20 PM

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