Need help for an issue I am facing on my 6s
Hello there iMore community, I am in need for your communal help for a question I have.
When using earphones, do you hear static noises while scrolling through instagram videos even when no sound is playing ? Do you hear static sounds when no sound or app is playing on your smartphone and you're just chilling with your earphones in a quiet environment (sounds weird but I do that sometimes) ? The static sound I am experiencing is not the sound you hear during the initial plug-in of your earphone, it is a single and intermittent 'pop' sound that can be heard and is not very loud but can be distinct in a quiet environment.
The reason I am asking this question is because I bought a 64gb Space Grey 6S as my first iPhone. After a few weeks of usage, I became aware of the issue I have just described above. It only happens when you use earphones. I have tested this with multiple earpods as well as third party earphones and have done an iTunes restore to no avail. Restoring it from 9.2.1 to 9.2 did not seem to solve the issue.
I have had 4 Genius Bar appointments in which my phone was replaced twice and both phones still had the same problem. I went to my 5th Genius appointment pointing out the situation and the support staff told me that he hears the pop sounds too when using instagram, commenting that it is normal. He got another staff member to explain to me that since they have had both the phone and earpods replaced, it seems to be normal. He went on to explain that this is a sort of feedback that the phone gives when earphones are plugged in so using an earphone when not playing any sort of app or music will certainly produce that noise. I asked him whether this is true for all smartphones and he said yes.
So, to all technophiles and audio experts, is this truly normal ? If it is, I rest my case. Frustrated with this problem.
TL;DR Phone has audio issues in which popping sounds can be heard through earphones. This recurs even when I got my phone replaced. Apple Support says it's normal on my 5th appointment. Is it really normal ?
Hello there iMore community, I am in need for your communal help for a question I have.
When using earphones, do you hear static noises while scrolling through instagram videos even when no sound is playing ? Do you hear static sounds when no sound or app is playing on your smartphone and you're just chilling with your earphones in a quiet environment (sounds weird but I do that sometimes) ? The static sound I am experiencing is not the sound you hear during the initial plug-in of your earphone, it is a single and intermittent 'pop' sound that can be heard and is not very loud but can be distinct in a quiet environment.
The reason I am asking this question is because I bought a 64gb Space Grey 6S as my first iPhone. After a few weeks of usage, I became aware of the issue I have just described above. It only happens when you use earphones. I have tested this with multiple earpods as well as third party earphones and have done an iTunes restore to no avail. Restoring it from 9.2.1 to 9.2 did not seem to solve the issue.
I have had 4 Genius Bar appointments in which my phone was replaced twice and both phones still had the same problem. I went to my 5th Genius appointment pointing out the situation and the support staff told me that he hears the pop sounds too when using instagram, commenting that it is normal. He got another staff member to explain to me that since they have had both the phone and earpods replaced, it seems to be normal. He went on to explain that this is a sort of feedback that the phone gives when earphones are plugged in so using an earphone when not playing any sort of app or music will certainly produce that noise. I asked him whether this is true for all smartphones and he said yes.
So, to all technophiles and audio experts, is this truly normal ? If it is, I rest my case. Frustrated with this problem.
TL;DR Phone has audio issues in which popping sounds can be heard through earphones. This recurs even when I got my phone replaced. Apple Support says it's normal on my 5th appointment. Is it really normal ?