My play button won't activate in voicemail for my iPhone 6S. Anybody know anything?

[iMore Question]

My play button won't activate in voicemail for my iphone 6S. Anybody know anything?

I keep touching it and it won't play the voicemail. Not sure why?

 

[Ledsteplin]

My play button won't activate in voicemail for my iphone 6S. Anybody know a...

Have you tried a hard reset?
Hold the side power/sleep button and the home button at the same time until the Apple logo appears, then release.