1. MBM7881's Avatar
    Hey everyone! I have an issue and I'm wondering if anyone has any ideas? My call volume on my earpiece is really low. I've checked all the settings and everything is turned up so I don't know what could be the issue. When I'm using bluetooth, headphones, or the speaker, its fine. But when I have the phone to my ear, people seem really far away or super low. My husband has the same phone and case (an Otterbox Defender) and his is just fine. Any ideas? I already tried all the troubleshooting tips with Apple and they set me up an appointment for tomorrow. Did anyone else have these issues? Thanks!
    08-20-2016 09:23 AM
  2. xboxbml's Avatar
    Hey everyone! I have an issue and I'm wondering if anyone has any ideas? My call volume on my earpiece is really low. I've checked all the settings and everything is turned up so I don't know what could be the issue. When I'm using bluetooth, headphones, or the speaker, its fine. But when I have the phone to my ear, people seem really far away or super low. My husband has the same phone and case (an Otterbox Defender) and his is just fine. Any ideas? I already tried all the troubleshooting tips with Apple and they set me up an appointment for tomorrow. Did anyone else have these issues? Thanks!
    If u have a case on it take it off and see if it's still low. If the case causes the issue there's nothing Apple will do...if it still does it when case off, they should replace it if it's still under warranty..
    08-20-2016 09:43 AM
  3. MBM7881's Avatar
    If u have a case on it take it off and see if it's still low. If the case causes the issue there's nothing Apple will do...if it still does it when case off, they should replace it if it's still under warranty..
    yea i still have the problem with the case off. I even tried some tips here on the forums like hearing aid option and making sure noise cancellation was off.
    08-20-2016 09:48 AM
  4. xboxbml's Avatar
    yea i still have the problem with the case off. I even tried some tips here on the forums like hearing aid option and making sure noise cancellation was off.
    Yeah then if ur still under warranty they will replace..
    08-20-2016 11:17 AM
  5. Ledsteplin's Avatar
    yea i still have the problem with the case off. I even tried some tips here on the forums like hearing aid option and making sure noise cancellation was off.
    In the meantime, try going to Settings -> General > Accessibility > Hearing Aids > Hearing Aid Mode > Toggle on.
    This works sometimes. It did for my Wife's 5c. It added a good bit of volume on her phone. A little bit on my 5.
    08-20-2016 12:24 PM
  6. MBM7881's Avatar
    In the meantime, try going to Settings -> General > Accessibility > Hearing Aids > Hearing Aid Mode > Toggle on.
    This works sometimes. It did for my Wife's 5c. It added a good bit of volume on her phone. A little bit on my 5.

    I did this and it still doesn't work. Apple is sending me an express replacement. That hold on my card tho lol ouch.
    Ledsteplin likes this.
    08-20-2016 06:13 PM
  7. xboxbml's Avatar
    I did this and it still doesn't work. Apple is sending me an express replacement. That hold on my card tho lol ouch.
    Oh wow...well at least you won't be without a phone then..
    08-20-2016 06:29 PM
  8. MBM7881's Avatar
    Oh wow...well at least you won't be without a phone then..

    True! My phone is only 2 weeks old. Sucks that the earpiece is so low. Hopefully the next one will be better. They daid they release the hold once they get the defective phone back.
    08-20-2016 06:40 PM
  9. Ledsteplin's Avatar
    I did this and it still doesn't work. Apple is sending me an express replacement. That hold on my card tho lol ouch.
    They did that when I got a replacement lightning cable.
    08-20-2016 08:20 PM
  10. Adawg1203's Avatar
    Hey everyone! I have an issue and I'm wondering if anyone has any ideas? My call volume on my earpiece is really low. I've checked all the settings and everything is turned up so I don't know what could be the issue. When I'm using bluetooth, headphones, or the speaker, its fine. But when I have the phone to my ear, people seem really far away or super low. My husband has the same phone and case (an Otterbox Defender) and his is just fine. Any ideas? I already tried all the troubleshooting tips with Apple and they set me up an appointment for tomorrow. Did anyone else have these issues? Thanks!
    If you have a pen brush run the bristles back and forth into the ear piece using some pressure. Do this a few times hit it with some compressed air and your earpiece volume should be back to normal.

    What happens is, over time makeup, oils, etc clog the earpiece therefore causing low volume. But cleaning the ear piece should do the trick.

    Hope this helps.
    MalkiaC likes this.
    08-21-2016 04:56 AM

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