1. TwitchyPuppy's Avatar
    Hi!

    On my personnal device, Hangouts sounds like the 'Tri-Tone' notification.
    However, on my business device, Hangouts sounds like.. well, Hangouts!

    How do I make it sound like it should be, on my personnal device?

    Thanks!
    07-12-2016 02:57 PM
  2. Just_Me_D's Avatar
    Click image for larger version. 

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    Source: Google Support
    07-12-2016 05:27 PM
  3. TwitchyPuppy's Avatar
    Click image for larger version. 

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ID:	109163
    Source: Google Support
    If I can't change the ringtone sound, how is it different on my two phones, then?
    07-12-2016 08:51 PM
  4. Tartarus's Avatar
    I had this happen to me with WhatsApp. If you have different ringtones set for messages on your iDevices, whatsapp uses those ringtones.

    Try changing your messages tone (text tone in Settings > Sounds) to the one you want to hear for hangouts, delete and install the hangouts app and reinstall it.
    You will notice hangouts will ring with that tone when you receive an alert.

    You can now safely change the text tone back to what you prefer for messages
    Do this on both your devices and you're all set.
    07-12-2016 09:11 PM
  5. TwitchyPuppy's Avatar
    I had this happen to me with WhatsApp. If you have different ringtones set for messages on your iDevices, whatsapp uses those ringtones.

    Try changing your messages tone (text tone in Settings > Sounds) to the one you want to hear for hangouts, delete and install the hangouts app and reinstall it.
    You will notice hangouts will ring with that tone when you receive an alert.

    You can now safely change the text tone back to what you prefer for messages
    Do this on both your devices and you're all set.

    Changing that ringtone changes my sms one, which is already fine.
    The problem is Hangouts one, which I can't specifically set.

    And I tried uninstalling/reinstalling it to no avail.
    Last edited by TwitchyPuppy; 07-13-2016 at 06:27 AM.
    07-12-2016 09:16 PM
  6. Tartarus's Avatar
    Sorry if I wasn't clear.
    1. Delete hangouts
    2. Change your SMS tone to the one you prefer for hangouts.
    3. Install hangouts again.
    4. Check if the ringtone for hangouts is the one you chose in step 2.
    5. Now you can change the ringtone for SMS back to the one you had previously. But don't delete and install the Hangouts app if you don't want the ringtone for it to change.
    07-12-2016 09:23 PM
  7. Just_Me_D's Avatar
    If I can't change the ringtone sound, how is it different on my two phones, then?
    I don't know, but did you try the directions at the top of the screenshot? It's been a while since I last used Hangouts and I don't remember any of its settings.
    07-12-2016 09:23 PM
  8. TwitchyPuppy's Avatar
    I don't know, but did you try the directions at the top of the screenshot? It's been a while since I last used Hangouts and I don't remember any of its settings.
    I did, hence why I came here.
    And the directions at the top of the screenshot weren't pointing in the right direction (it's to turn sounds on or off). That's the first setting I checked
    07-13-2016 06:30 AM
  9. Tartarus's Avatar
    Let me know if my advice works. I'm curious myself too, as it may have changed thru the years.
    07-13-2016 07:05 AM
  10. NikoRI's Avatar
    did this method work???
    11-23-2016 07:39 AM
  11. TwitchyPuppy's Avatar
    I just had to delete and reinstalled Hangouts.
    11-23-2016 09:20 AM

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