Has anyone had an issue in which TouchID is not accepting your fingerprint?

[mustang8918]

Today there has been a few times when I've gone to unlock the phone and it asks me for the unlock code and not taking my fingerprint. After I unlock with the code I can then use the fingerprint, like you have to do after turning the phone completely off but the thing is I haven't turned my phone off at all today. Has anyone else had this problem and do you think I need to do a factory reset? I've only had the phone ten days and haven't had any problems until today.

 

[mustang8918]

Re: Unlock acting up

I see that someone else had this problem back in December but noone posted a solution so I guess I'll reset the whole thing and start from scratch. If it happens again, I may have to rethink my standing with ios.

 

[Just_Me_D]

Re: Unlock acting up

Are your finger(s) and/or TouchID/Home button oily, greasy or dirty? If so, wash your hands, and get a soft cloth to clean the TouchID/Home button.

 

[mustang8918]

Re: Unlock acting up

I plugged my phone in and launched itunes to do a reset and it says I have an update available for 9.2.1, which I already have but maybe there are some security fixes or something so I'll see if this update fixes the problem.

 

[mustang8918]

Re: Unlock acting up

Nothing on the home button, I'm one of those people that hate any kind of dirt or lint on my phone.

 

[Ledsteplin]

Unlock acting up

I plugged my phone in and launched itunes to do a reset and it says I have an update available for 9.2.1, which I already have but maybe there are some security fixes or something so I'll see if this update fixes the problem.

That update is to fix the error 53 issue. It might work to do the factory restore as new. Not from a back up.

 

[mustang8918]

Re: Unlock acting up

Ok, I'll do that.

 

[MooMooPrincess]

Re: Unlock acting up

I know it was an issue in 9.1 for a good bit of people, it has seemed to carry over to 9.3 beta 3 also. I just updated to the new 9.2.1 and touch id is still wonky-ish, but not as bad

 

[jsntrenkler]

Re: Unlock acting up

Only time I ever see enter your unlock code is after re-starting the device. However I agree with the above install the 9.2.1 update via iTunes and see if that fixes the problem.

 

[mustang8918]

Re: Unlock acting up

I already had 9.2.1, so that wasn't the issue. I did do the reset as a new iphone and that seems to have fixed the issue even though it took a while to go through and redo all the settings because I change almost everything.

 

[robertk328]

Re: Unlock acting up

I already had 9.2.1, so that wasn't the issue. I did do the reset as a new iphone and that seems to have fixed the issue even though it took a while to go through and redo all the settings because I change almost everything.

It is a pain but sometimes it's the only course of action. Glad you were able to resolve the issue

 

[drummerjb]

I'm looking forward to hoping that the speed of TouchID is as quick in 9.3 as it was on 9.0. Amiright?

 

[Rob Phillips]

I'm looking forward to hoping that the speed of TouchID is as quick in 9.3 as it was on 9.0. Amiright?

I'm on the public beta and haven't noticed any lesser responsiveness from earlier releases.

 

[robertk328]

I'm on the public beta and haven't noticed any lesser responsiveness from earlier releases.

It's almost too fast. Touch the home button to see my notifications and bam it's on the home screen.

 

[Rob Phillips]

It's almost too fast. Touch the home button to see my notifications and bam it's on the home screen.

BAM!

 

[robertk328]

BAM!

Exactly!

"Is this thing on?"

 

[Rob Phillips]

Exactly!

"Is this thing on?"
View attachment 102820

Haha Robert

 

[robertk328]

Haha Robert

lol Rob

 

[Spencerdl]

It's almost too fast. Touch the home button to see my notifications and bam it's on the home screen.

EXACTLY this

 

[anon(7901790)]

Today there has been a few times when I've gone to unlock the phone and it asks me for the unlock code and not taking my fingerprint. After I unlock with the code I can then use the fingerprint, like you have to do after turning the phone completely off but the thing is I haven't turned my phone off at all today. Has anyone else had this problem and do you think I need to do a factory reset? I've only had the phone ten days and haven't had any problems until today.

I've ran into this problem too. My problem was due to dirty home button, dirty fingers, or a combination of both.