1. inestex's Avatar
    My iPhone6 (ios 10.2.1) stoped doing its automatic backup to iCloud and does not do it, even if I force ir to do it...
    I was told that I may have to delete former backups to make some space to new versions, but I can't find where to do that...
    03-28-2017 12:49 PM
  2. DarlaMack's Avatar
    My iPhone6 (ios 10.2.1) stoped doing its automatic backup to iCloud and does not do it, even if I force ir to do it...
    I was told that I may have to delete former backups to make some space to new versions, but I can't find where to do that...
    Hi inestex!!

    To find your backups go to Settings > iCloud > Storage > Manage Storage... that is where you're former backups are stored.
    03-28-2017 01:27 PM
  3. inestex's Avatar
    Hi inestex!!

    To find your backups go to Settings > iCloud > Storage > Manage Storage... that is where you're former backups are stored.
    I don't have that option...
    when I open Manage Storage I just find:
    - last backup
    - size of the backup
    - next backup

    is there another way to do it?
    03-28-2017 02:59 PM
  4. Ledsteplin's Avatar
    I don't have that option...
    when I open Manage Storage I just find:
    - last backup
    - size of the backup
    - next backup

    is there another way to do it?
    If there were an old back up from a previous device, you would see it where it shows your current device. Maybe you just don't have enough space for the back up. Delete some things off your phone, like in photos> recently deleted photos album, images in your messages, etc.
    03-28-2017 03:29 PM
  5. inestex's Avatar
    but I just have contacts and notes selected... it's the only thing I really need to backup.
    03-28-2017 06:51 PM
  6. Rob Phillips's Avatar
    but I just have contacts and notes selected... it's the only thing I really need to backup.
    As long as you have Contacts and Notes toggled on in your iCloud settings you're fine. It syncs them with your iCloud account.

    To test this out, visit www.icloud.com using a desktop computer, log in using your Apple ID and password, and make sure your contacts and notes are there.
    03-28-2017 07:11 PM
  7. Ledsteplin's Avatar
    but I just have contacts and notes selected... it's the only thing I really need to backup.
    What Rob said. But in the Notes app, you need your notes to sync with iCloud. If you have it set on "on my iPhone", they won't sync with iCloud.
    03-28-2017 09:18 PM
  8. violetjune's Avatar
    I noticed my iPhone stopped backing up too, all I did was a hard reset and it corrected the problem
    03-28-2017 10:27 PM
  9. inestex's Avatar
    the problem is that the phone stoped backing up, as it used to...

    what is a "hard reset", violet? are there any risks?
    03-29-2017 06:04 AM
  10. Ledsteplin's Avatar
    the problem is that the phone stoped backing up, as it used to...

    what is a "hard reset", violet? are there any risks?
    No. It's a basic reset similar to powering off. It cures many issues.
    Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.
    violetjune likes this.
    03-29-2017 11:01 AM
  11. inestex's Avatar
    as simples as that... and it worked!

    thank you so much!
    Ledsteplin and violetjune like this.
    03-29-2017 01:16 PM
  12. violetjune's Avatar
    as simples as that... and it worked!

    thank you so much!
    That's awesome
    03-30-2017 10:47 PM

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