1. spaiinter's Avatar
    I have turned it off as suggested on the forum, and turned back on while holding the home key 4 times. It is not clearing the content or personal info. Need to send back to verizon, but cannot get it cleared or turn off find my iphone. I am hooked up to wifi. Help>>>>>>
    01-29-2017 06:21 PM
  2. Just_Me_D's Avatar
    1. Go to Settings - iCloud and disable the toggle next to EVERYTHING listed therein.
    2. Go to Settings - General - Reset, and then select "Erase All Contents and Settings". After the process is finished, the device will boot to the Welcome screen. At that point, you can power off the device, package it up and send it back to Verizon.
    scruffypig likes this.
    01-29-2017 07:31 PM

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