Why are my photos on iPhone 6 fuzzy / corrupted?

[iMore Question]

HI Guys,

I'm using 64GB iPhone 6S with the latest iOS 9.0.2? (All updated)

I have about 1000 photos stored on my phone. For about last month, I've noticed that when I click into the older ones, they have an exclamation mark on bottom right and they remain fuzzy. I cannot use them in iMessage or Whatsapp. It's the same with videos from around this time. When I connect the phone to a computer, Image Capture doesn't recognise the 400 photos that have the exclamation mark on them.

I checked iCloud and they are stored there, so no issue.

I wanted to know how to correct the images on my iPhone? How do I make them clear and useable again?

Thank you.

iPhone 6s, iOS 9.0.2

 

[Laelipoo]

It sounds like they are not completely downloaded to the device. I would turn off photo sync, let it delete the photos, then redownload from iCloud.

 

[Rob Phillips]

This issue has shown up in the past and has usually been remedied by restoring your device, either as new or from a backup. It results from your iPhone not connecting with your iCloud Photo Library.


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