Managing Multiple Calls

[imwis]

Anyone having problems releasing one call from a 3-way conversation? If so, thank Princess, a tier 1 technical support specialist with Verizon for the following solution: Go to settings; turn on cellular data; enable LTE; select voice & data. By the way - the call took less than three minutes. I spent over 4 hours debating with "top level" techs from Verizon and Apple, and all I received was a bunch of finger pointing. The last Apple tech I spoke with advised me that "iphones never had the capability to release only one call from a 3-way. You have to hang up on both calls." Another told me that the problem existed because Verizon uses CDMA... Can't understand how Apple charges customers for such inept advice.

 

[kch50428]

https://support.apple.com/en-us/HT202176

 

[imwis]

The guilty are experts at claiming slander until found GUILTY. Remember, I did not call Apple for a debate, I called for a solution.

 

[Just_Me_D]

The guilty are experts at claiming slander until found GUILTY. Remember, I did not call Apple for a debate, I called for a solution.

Thank you for sharing your experience as well as the tip. Enjoy the rest of your weekend...

 

[xtremeled]

The screen that pops up when i get a call while talking to someone gives me options and the only option that is consistent is the one where i ignore the incoming call. I'd say that 30 to 40% of the time , If I try to place the original call on hold and answer the incoming call I get nothing. My incoming call is disconnected and the original call is dropped. I've learned to deal with it

 

[Ledsteplin]

Voice and data. Then what? How to dismiss the 3rd caller?

 

[SwitchBeach]

The guilty are experts at claiming slander until found GUILTY. Remember, I did not call Apple for a debate, I called for a solution.

Rude.