1. iMore Question's Avatar
    Help, I have done everything single thing three times over on every single forum. I don't get SOUND for incoming text messages, only from people using iMessage via their iPad or computer. This is causing me a lot of trouble. I'm missing really important things daily.

    I'm at the end of the rope here. I'm ready to go back to Droid as iPhone has more glitches-and they never stop.

    YES the do not disturb sign is OFF
    YES the sound is ON
    YES the notification sound is ON.

    PLEASE help.
    05-29-2015 01:02 AM
  2. Greek Geek's Avatar
    Help, I have done everything single thing three times over on every single forum. I don't get SOUND for incoming text messages, only from people using iMessage via their iPad or computer. This is causing me a lot of trouble. I'm missing really important things daily.

    I'm at the end of the rope here. I'm ready to go back to Droid as iPhone has more glitches-and they never stop.

    YES the do not disturb sign is OFF
    YES the sound is ON
    YES the notification sound is ON.

    PLEASE help.
    Don't worry, you're not going crazy.You're actually not alone with this, and I can confirm that this happens on both my iPhone 5S aswell as my 6 Plus, and not just on text messages. (I'm forever finding that my skype message alerts do not always sound either, though to be fair, that one is likely just an issue with the app developer rather than the iPhone). But like you, I have also checked all the app and volume settings, plus double-checked that the do not disturb feature is not enabled by either the dedicated side switch and also the internal software button settings method of enabling or disabling this, so I know that this is not the cause either. Unfortunately what this means is that there is likely no way to correct this ourselves (unless there are any geniuses on here that have sussed out a way to do it that we haven't thought of). I will add though, that both devices have had full system resets also (back to factory settings like when you get your iPhone brand new) so just wanted to point that out, as I know that this is the obvious thing to try when all else fails, but even this did not not correct the issue on either device. Shame really, because other than little niggles like this, I love my iPhones to bits and wouldn't part with them for the world, but I just wanted to reach out and say you're not alone in having noticed this annoying little *quirk*, because if enough people speak up about it, only then do we ever stand a chance in Apple seeing it as important enough to want to invest their time and resources into fixing the issue.
    05-29-2015 04:21 AM
  3. tj21263's Avatar
    It might sound simple but same thing happened to me today and I just rebooted the phone
    shamus81 likes this.
    05-29-2015 10:46 AM
  4. SeanHRCC's Avatar
    Don't worry, you're not going crazy.You're actually not alone with this, and I can confirm that this happens on both my iPhone 5S aswell as my 6 Plus, and not just on text messages. (I'm forever finding that my skype message alerts do not always sound either, though to be fair, that one is likely just an issue with the app developer rather than the iPhone). But like you, I have also checked all the app and volume settings, plus double-checked that the do not disturb feature is not enabled by either the dedicated side switch and also the internal software button settings method of enabling or disabling this, so I know that this is not the cause either. Unfortunately what this means is that there is likely no way to correct this ourselves (unless there are any geniuses on here that have sussed out a way to do it that we haven't thought of). I will add though, that both devices have had full system resets also (back to factory settings like when you get your iPhone brand new) so just wanted to point that out, as I know that this is the obvious thing to try when all else fails, but even this did not not correct the issue on either device. Shame really, because other than little niggles like this, I love my iPhones to bits and wouldn't part with them for the world, but I just wanted to reach out and say you're not alone in having noticed this annoying little *quirk*, because if enough people speak up about it, only then do we ever stand a chance in Apple seeing it as important enough to want to invest their time and resources into fixing the issue.
    It is not a common "issue"...it is an isolated issue affecting only a very tiny % of the consumer base, and is best remedied by either a restore or having the device replaced/repaired by Apple if the restore doesn't remedy what is happening. Apple is not going to "fix" something that is affecting such a small amount of users.
    05-29-2015 10:55 AM
  5. Scatabrain's Avatar
    It is not a common "issue"...it is an isolated issue affecting only a very tiny % of the consumer base, and is best remedied by either a restore or having the device replaced/repaired by Apple if the restore doesn't remedy what is happening. Apple is not going to "fix" something that is affecting such a small amount of users.
    I think it effects a lot of people. I have it on 2 of my phones (100% of my 6 and up phones) and a buddy does as well. I think most people don't notice or are just mildly confused by it. It goes away after 2 sounds are complete.
    gldlmelton and elmit22 like this.
    05-29-2015 11:18 AM
  6. gldlmelton's Avatar
    I agree!! My 6+ is giving me the problems!!
    07-13-2015 09:37 PM
  7. DavidGeary's Avatar
    I get the same problem too. Or at least, similar. My phone rings alright, but the alert noises for messages do not work. I have tried changing the sounds, but none of them work, not even on the page where you change them (normally you hear a sample of the sound there, whilst selecting which sound you like). When I select a new sound for messages, it simply does the vibrate, but no sound. I'm not sure if it's related, but the other problem with my iPhone 6+ is that it can take a long time (about 5 seconds) to wake up after being asleep. I find the fix that works for both of these problems is to reboot the phone. Then both problems are resolved for a few days until the problems resurface. I guess Apple will come up with a fix for these sometime, as they seem to be software bugs to me.
    08-23-2015 08:55 PM
  8. richard1506's Avatar
    This has happened on my iPhone 6 as well. It has not happened on my wife's iPhone 6. The only difference between the phones is that she is on OS 8.4, and I am on OS 8.4.1. This has occurred before, and an update was made by Apple to correct the problem. Roll on OS 8.4.2!
    09-07-2015 07:10 PM
  9. lrbowler's Avatar
    I too believe this is a lot more common you think. I have had this problem since the last update. My husband is also having the same issue with his I Phone 5 after he did the last update. Apple needs to fix this.
    10-18-2015 08:39 AM
  10. phone_phisher's Avatar
    Hello,

    For me it was the following: I frequently use a bluetooth headset and/or headphones for calls and music and I also have bluetooth speakers.

    Go to the settings for the text message tones. I assume that when you change the tone, you get vibration feedback, but not the alert/ringtone, when you change.

    Now swipe up the "quick menu" from the bottom of the screen (i.e. where you can switch on flashlight, wlan, bluetooth etc.).

    There click on the little presentation-like icon (Airplay) and check if it is set to iphone or bluetooth. For me it was set to Bluetooth.
    And yes, you can have it set to Bluetooth, even when you have Bluetooth radio disabled. That is the problem.
    When it is set to that, texts, calenders etc. sounds won't be playing. So switch the AirPlay to iPhone.

    Hope this solves it for somebody.

    phph
    11-20-2015 01:11 AM
  11. gramasue64's Avatar
    That did it for me! I ser AirPlay to iPhone rather than one of my Bluetooth devices, and that works!
    11-26-2015 08:35 AM
  12. flgal321's Avatar
    Thank you so much for the information wrt to the Bluetooth...I thought I was losing my mind! Totally worked!
    12-03-2015 02:11 PM
  13. eyecrispy's Avatar
    Hello,

    For me it was the following: I frequently use a bluetooth headset and/or headphones for calls and music and I also have bluetooth speakers.

    Go to the settings for the text message tones. I assume that when you change the tone, you get vibration feedback, but not the alert/ringtone, when you change.

    Now swipe up the "quick menu" from the bottom of the screen (i.e. where you can switch on flashlight, wlan, bluetooth etc.).

    There click on the little presentation-like icon (Airplay) and check if it is set to iphone or bluetooth. For me it was set to Bluetooth.
    And yes, you can have it set to Bluetooth, even when you have Bluetooth radio disabled. That is the problem.
    When it is set to that, texts, calenders etc. sounds won't be playing. So switch the AirPlay to iPhone.

    Hope this solves it for somebody.

    phph
    Wow! Nice catch. Thanks for sharing that. Really helpful to know.
    justme_glynn likes this.
    12-03-2015 02:28 PM
  14. Plumhayes's Avatar
    Thanks, that was my problem too. I turned off the bluetooth and it sounds now.
    12-11-2015 02:33 PM
  15. Cmahoney's Avatar
    That fixed my phone😊. I read that someone fixed their phone with this method and then left Bluetooth off, but that's not necessary. Mine is on, and the sound works now. Thanks!!!
    02-07-2016 09:31 AM
  16. Tiger Saunders's Avatar
    I have a new iPhone 6Plus and it has a very quiet iMessage text tone and the ring volume is all the way up. It is just a single sylable sound. I have changed the text tone sound in settings and does not use this text tone. I know many others, in fact everyone I know has the same problem. It is a ridiculous statement to make that Apple will not fix things that affect only a small number of people. I do not believe it is a small number and it is just one of the forces that will end up harming Apple's sales at some point. The whole mentality that Apple has as reflected in your statement. Even if it were just one person it must be fixed.
    Wotchered likes this.
    02-17-2016 05:07 PM
  17. Ledsteplin's Avatar
    My 6s Plus is plenty loud. And I have hearing impairment.
    02-17-2016 05:22 PM
  18. rrw123's Avatar
    PERFECT! Strange hows these settings change themselves but hey, this fix fixed mine. Thanks so much for sharing.
    03-04-2016 09:55 AM
  19. Daniel Dunbar's Avatar
    It helped identify the problem. I don't get sounds when the Bluetooth is on and the phone is paired with my Apple Watch. I don't know if it is by design, but don't like it because I have text tones assigned to people and don't know who sent the message just from my watch vibrating
    03-05-2016 10:06 AM
  20. Ajabo23's Avatar
    Yes this solution worked. I checked my AirPlay and it was connected to my Bose Headphones which are Bluetooth. All is working again! Thanks for the tip! A lot of other forms just said "do a factory reset"....not needed just a little investigative work is all!
    03-14-2016 11:14 PM
  21. Karen Marsh1's Avatar
    This is exactly what is happening with my iphone 6+ - it is quite annoying!
    03-16-2016 01:14 PM
  22. irishsetter's Avatar
    OKAY, after reading all this frustration with the same thing I've been experiencing I found a fix. Hope it works for some of you. Although DND was off, and the phone was reset more than once, texts were not alerting AND the message, which was delivered, had the crescent moon icon for DND. So, I went to the message and clicked on "details". There I found a slide telling me Do not disturb was on for this message! I slid it off, retested from my wife's phone several times and shazam, notification!
    Check it out. I don't know if it was just my wife's phone because I don't text much, but check to see if the message has the moon icon and good luck.
    03-16-2016 03:14 PM
  23. johnafrink's Avatar
    Thanks Irishsetter. You nailed it. My DND button was "on" for the msg -- and for that sender.
    04-24-2016 10:50 AM
  24. cmwsing's Avatar
    Wow, thank you so much this has solved my problem, I think it is a common problem and it's so frustrating when you feel that you have tried everything, so thank you very much for posting
    05-03-2016 01:28 PM
  25. cmwsing's Avatar
    Brilliant
    05-03-2016 01:29 PM
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