1. mws_1984's Avatar
    I had my "pages" app on my iphone 6 need an update. But it is basically stuck loading. Icon on my screen shows like the clock image over it and it is stuck at 3/4 complete. What would be best thing to do? Delete it and reinstall it? It isn't something I use so maybe I could just delete it.
    04-26-2015 07:18 AM
  2. dcharleyultra's Avatar
    This just happened to me with Google Sheets, Orbitz and Pages.

    On my iPhone 6 Plus, I had to delete the apps using iTunes. Then installing the apps went fine.

    My iPad Air 2 was a different story. I couldn't delete the apps using iTunes because only the Update option was available. The Remove option wasn't available.

    I took the iPad to the Apple Store last night, and we finally fixed it.

    This is what worked:
    First, we used Settings-> General-> Usage-> Storage-> Manage Storage to delete the offending apps.
    Second, we Reset All Settings. The apps then installed correctly.


    Sent from my iPhone using Tapatalk
    04-26-2015 07:32 AM
  3. mws_1984's Avatar
    This just happened to me with Google Sheets, Orbitz and Pages.

    On my iPhone 6 Plus, I had to delete the apps using iTunes. Then installing the apps went fine.

    My iPad Air 2 was a different story. I couldn't delete the apps using iTunes because only the Update option was available. The Remove option wasn't available.

    I took the iPad to the Apple Store last night, and we finally fixed it.

    This is what worked:
    First, we used Settings-> General-> Usage-> Storage-> Manage Storage to delete the offending apps.
    Second, we Reset All Settings. The apps then installed correctly.


    Sent from my iPhone using Tapatalk
    It's just one app for me. What does the reset do? I don't want to go messing with anything else. Just that one app is an issue. I don't use it, so maybe I could just delete it.
    04-26-2015 08:30 AM
  4. mike770's Avatar
    I've had the same thing happen to me. A reboot took care of it. Hold down the sleep/wake button and the home button until the phone shuts down.


    Sent from my iPhone using Tapatalk
    Last edited by mike770; 04-26-2015 at 07:23 PM.
    04-26-2015 03:04 PM
  5. dcharleyultra's Avatar
    It's just one app for me. What does the reset do? I don't want to go messing with anything else. Just that one app is an issue. I don't use it, so maybe I could just delete it.
    Reset All Settings changes device settings back to factory default, without removing apps or data.


    Sent from my iPhone using Tapatalk
    04-28-2015 05:53 AM
  6. mws_1984's Avatar
    Reset All Settings changes device settings back to factory default, without removing apps or data.


    Sent from my iPhone using Tapatalk
    Yeah I'll just leave it alone I don't want to change all my settings back if I reset it. Even doing a restart of phone didnt do anything now it's just stuck as "waiting"
    04-30-2015 05:01 PM
  7. Ledsteplin's Avatar
    Yeah I'll just leave it alone I don't want to change all my settings back if I reset it. Even doing a restart of phone didnt do anything now it's just stuck as "waiting"
    Try toggling on auto app update in settings.


    Sent from my ancient but trustworthy iPhone 5. ☮
    04-30-2015 05:14 PM
  8. Khairul Akmal1's Avatar
    Happens to me. But anything will be fix by a reboot
    05-01-2015 11:22 PM
  9. Ledsteplin's Avatar
    Happens to me. But anything will be fix by a reboot
    That usually works.


    Sent from my ancient but trustworthy iPhone 5. ☮
    05-02-2015 07:39 PM
  10. mrtoner's Avatar
    My iPad 3 on iOS 8.3 started doing this several days ago and I had 31 apps that would not update. A reboot did not help. I also found that I could no longer backup or sync it to iTunes.

    I took a less drastic step of resetting only the network settings and all was well after that.
    Just_Me_D likes this.
    05-06-2015 06:44 PM
  11. Just_Me_D's Avatar
    My iPad 3 on iOS 8.3 started doing this several days ago and I had 31 apps that would not update. A reboot did not help. I also found that I could no longer backup or sync it to iTunes.

    I took a less drastic step of resetting only the network settings and all was well after that.
    Excellent, and I'm glad you took the time to figure it out.
    05-06-2015 06:47 PM
  12. mws_1984's Avatar
    I tried to delete it and can't. If I hold screen to get the option to move apps around or delete them. This one had no little x on it. Tried to turn off and turn back in and still there. I can't figure how to post screenshots on threads to show.
    05-09-2015 06:01 AM
  13. Just_Me_D's Avatar
    I tried to delete it and can't. If I hold screen to get the option to move apps around or delete them. This one had no little x on it. Tried to turn off and turn back in and still there. I can't figure how to post screenshots on threads to show.
    Sign out of the iTunes & App Store. Reboot the iPhone. Delete the app and then sign back in to the iTunes & App Store.
    05-09-2015 08:24 AM
  14. mws_1984's Avatar
    If I hold down to delete it it doesn't do anything. I did the steps you said to
    05-09-2015 09:30 AM
  15. Rebecca Schmidt1's Avatar
    Thanks! this is the ONLY thing I found that worked
    09-01-2016 08:24 AM
  16. Ledsteplin's Avatar
    Thanks! this is the ONLY thing I found that worked
    I always go to Settings > General > Usage >Manage storage > scroll to the App > Tap on the app> Tap delete. Then go back and download it.
    09-01-2016 10:19 AM
  17. Honey Beagle's Avatar
    What I do and works all the time is restart the download.
    09-01-2016 03:02 PM

Similar Threads

  1. Replies: 7
    Last Post: 02-14-2017, 09:45 AM
  2. Watch app won't check for updates
    By rijc99 in forum Apple Watch
    Replies: 15
    Last Post: 09-21-2015, 04:51 PM
  3. iOS Mail vs. Outlook Mail app
    By iamivanwilliams in forum iOS 8
    Replies: 7
    Last Post: 04-26-2015, 08:44 PM
  4. Why am I unable to update apps on my iPad 4?
    By iMore Question in forum Ask a Question
    Replies: 2
    Last Post: 04-26-2015, 10:12 AM
  5. Why did only half my photos migrate to new Photo app?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 04-26-2015, 06:35 AM
LINK TO POST COPIED TO CLIPBOARD