1. NickA's Avatar
    I don't normally purchase ringtones, but it's Christmas and I wanted a festive tone. Anyway, bought one from the iTunes store, downloaded it and set it as my ringtone. That worked great. Now it's gone, I mean totally gone. All I did last night was reboot the phone. This morning when I got a call it was the old tone. it's not even in my list of purchased items, yet my card got charged.

    This looks like a common issue according to the Apple forums. I'm just wondering if anyone here had the problem and if they solved it. Also, how do I get my money back! it's only $1.29 but it's the whole point of it...
    12-08-2014 11:50 AM
  2. kch50428's Avatar
    It could be that the owner of the copyright on the particular piece of music revoked rights for Apple to distribute it as a ringtone...
    12-08-2014 12:10 PM
  3. Ledsteplin's Avatar
    Many do seem to have that issue. I've been seeing it on other forums. It's apparently an iOS 8 bug. Apple is aware of it and is working on a fix. In the future, be sure to sync purchased ringtones to iTunes. Ringtones and audio books are not listed in a purchased list. You can only download them once. If you lose one, it's gone and you can't recover it, unless you have it synced to iTunes. Someone said there's a "Tones" section to store those in. Don't know what else to say. You can try calling or emailing iTunes.


    Sent from my ancient but trustworthy iPhone 5.
    NickA likes this.
    12-08-2014 12:34 PM
  4. mulasien's Avatar
    I've run into the exact same issue. Widely reported to be an iOS bug. Hopefully will be fixed in the next update.
    12-08-2014 01:10 PM
  5. FrankRow's Avatar
    Hi, same just happened to me. I purchased a ring tone over the weekend and now it's gone. I did do a reboot and it's gone now. How do you sync ringtones to icloud or get them backed up to icloud? I don't see an option to add it to the back up.
    12-08-2014 04:41 PM
  6. briankbart1's Avatar
    I am on hold with iTunes now....happened to me and it purchase the ringtone 3 times!!!
    12-08-2014 04:51 PM
  7. NickA's Avatar
    I am on hold with iTunes now....happened to me and it purchase the ringtone 3 times!!!
    I was going to purchase some more, but I will wait. Glad I only bought 1 at a time.
    12-08-2014 05:18 PM
  8. sanibel's Avatar
    I've created my own ringtones and they're saved on iTunes. It's a bummer that iOS 8 had a glitch, but making your own will at least guarantee them to stick around. Here's a method I like.
    calebt likes this.
    12-08-2014 05:27 PM
  9. wyodriver's Avatar
    If you've already purchased the tone, don't purchase it again! The emailed receipt from iTunes has a link to report problems with stuff you've purchased already. Through that you can re-download your stuff without having to buy it again.
    ladyc0524 likes this.
    12-09-2014 01:17 AM
  10. calebt's Avatar
    I've created my own ringtones and they're saved on iTunes. It's a bummer that iOS 8 had a glitch, but making your own will at least guarantee them to stick around. Here's a method I like.
    That's what I do also, little extra work, but like you say there always there.


    Sent from my wrapped in leather iPhone 6 using Tapatalk
    12-09-2014 06:10 AM
  11. ladyc0524's Avatar
    Same happened to me. I purchased a ringtone last night and set it as my default ringtone. Today it disappeared
    12-09-2014 12:09 PM
  12. Calyan Cook's Avatar
    This has been happening for awhile :-{


    Sent from my iPhone using Tapatalk
    12-09-2014 12:12 PM
  13. ladyc0524's Avatar
    BGR is reporting that Apple released iOS 8.1.2 to address this issue
    12-09-2014 12:13 PM
  14. BreakingKayfabe's Avatar
    itunes.com/restore-tones
    12-09-2014 12:51 PM
  15. HankAZ's Avatar
    iOS 8.1.2 has been released. It includes bug fixes and addresses a problem where ringtones purchased through the iTunes Store may have been removed from your device. To restore these ringtones, visit the link below from your iOS device.

    itunes.com/restore-tones
    12-09-2014 01:26 PM
  16. sanibel's Avatar
    Just to reiterate what Hank was saying: Use your iOS device for this link (itunes.com/restore-tones), not your desktop computer. You will then receive a notification when the tones are ready.
    12-09-2014 06:51 PM
  17. brian00700's Avatar
    I never received a message, but looked under Sounds/default and all my tones were back!
    12-09-2014 07:40 PM
  18. Fixitlady's Avatar
    I did this and it worked, I got back my previously purchased ringtone, but.....it also redownloaded all of the ringtones that I didn't lose, so now I have duplicates of everything. Will they go away at some point?

    Thanks
    12-10-2014 04:40 AM
  19. DS1331's Avatar
    Yeah I lost mine you just have to update to iOS 812 and click the link to get them back
    12-10-2014 09:21 AM
  20. Ledsteplin's Avatar
    At least Apple fixed this.


    Sent from my ancient but trustworthy iPhone 5.
    12-10-2014 09:31 AM
  21. alicepattinson's Avatar
    Maybe you had encountered some error in downloading those purchase.
    12-10-2014 10:06 AM
  22. ladyc0524's Avatar
    Same thing happened again AFTER the update. My ringtones are gone and when I try to restore them using iTunes.com/restore-tones from my phone, it says I already restored the tones.
    12-10-2014 11:28 AM
  23. Ledsteplin's Avatar
    Same thing happened again AFTER the update. My ringtones are gone and when I try to restore them using iTunes.com/restore-tones from my phone, it says I already restored the tones.
    When you restored them, did you sync them to iTunes for safe keeping? If not, you might call iTunes.


    Sent from my ancient but trustworthy iPhone 5.
    12-10-2014 11:43 AM
  24. ladyc0524's Avatar
    When you restored them, did you sync them to iTunes for safe keeping? If not, you might call iTunes.


    Sent from my ancient but trustworthy iPhone 5.
    Yes I synced them to iTunes after restoring. I'm just going to have to sync my phone again when I get home.
    12-10-2014 11:46 AM
  25. Gerry E's Avatar
    I don't normally purchase ringtones, but it's Christmas and I wanted a festive tone. Anyway, bought one from the iTunes store, downloaded it and set it as my ringtone. That worked great. Now it's gone, I mean totally gone. All I did last night was reboot the phone. This morning when I got a call it was the old tone. it's not even in my list of purchased items, yet my card got charged.

    This looks like a common issue according to the Apple forums. I'm just wondering if anyone here had the problem and if they solved it. Also, how do I get my money back! it's only $1.29 but it's the whole point of it...
    04-30-2016 10:45 AM
27 12

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