Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 2 12 LastLast
Results 1 to 25 of 27
Like Tree2Likes
  1. Thread AuthorThread Author   #1  
    NickA's Avatar
    iMore Newbie

    Posts
    21 Posts
    Global Posts
    2,672 Global Posts

    Default How and why did my purchased ringtone disappear from my iPhone?

    I don't normally purchase ringtones, but it's Christmas and I wanted a festive tone. Anyway, bought one from the iTunes store, downloaded it and set it as my ringtone. That worked great. Now it's gone, I mean totally gone. All I did last night was reboot the phone. This morning when I got a call it was the old tone. it's not even in my list of purchased items, yet my card got charged.

    This looks like a common issue according to the Apple forums. I'm just wondering if anyone here had the problem and if they solved it. Also, how do I get my money back! it's only $1.29 but it's the whole point of it...
  2. #2  
    kch50428's Avatar
    iMore Genius

    Posts
    20,989 Posts
    Global Posts
    21,872 Global Posts

    Default Re: Ringtone Gone

    It could be that the owner of the copyright on the particular piece of music revoked rights for Apple to distribute it as a ringtone...
  3. #3  

    Default Re: Ringtone Gone

    Many do seem to have that issue. I've been seeing it on other forums. It's apparently an iOS 8 bug. Apple is aware of it and is working on a fix. In the future, be sure to sync purchased ringtones to iTunes. Ringtones and audio books are not listed in a purchased list. You can only download them once. If you lose one, it's gone and you can't recover it, unless you have it synced to iTunes. Someone said there's a "Tones" section to store those in. Don't know what else to say. You can try calling or emailing iTunes.


    Sent from my ancient but trustworthy iPhone 5.
    NickA likes this.
  4. #4  
    mulasien's Avatar
    iMore Intermediate

    Posts
    421 Posts
    Global Posts
    445 Global Posts

    Default Re: Ringtone Gone

    I've run into the exact same issue. Widely reported to be an iOS bug. Hopefully will be fixed in the next update.
  5. #5  
    FrankRow's Avatar
    iMore Beginner

    Posts
    82 Posts
    Global Posts
    84 Global Posts

    Default Re: Ringtone Gone

    Hi, same just happened to me. I purchased a ring tone over the weekend and now it's gone. I did do a reboot and it's gone now. How do you sync ringtones to icloud or get them backed up to icloud? I don't see an option to add it to the back up.
  6. #6  
    briankbart1's Avatar
    iMore Newbie

    Posts
    16 Posts
    Global Posts
    62 Global Posts

    Default Re: Ringtone Gone

    I am on hold with iTunes now....happened to me and it purchase the ringtone 3 times!!!
  7. Thread AuthorThread Author   #7  
    NickA's Avatar
    iMore Newbie

    Posts
    21 Posts
    Global Posts
    2,672 Global Posts

    Default Re: Ringtone Gone

    Quote Originally Posted by briankbart1 View Post
    I am on hold with iTunes now....happened to me and it purchase the ringtone 3 times!!!
    I was going to purchase some more, but I will wait. Glad I only bought 1 at a time.
  8. #8  
    sanibel's Avatar
    iMore Intermediate

    Posts
    401 Posts
    Global Posts
    801 Global Posts

    Default Re: Ringtone Gone

    I've created my own ringtones and they're saved on iTunes. It's a bummer that iOS 8 had a glitch, but making your own will at least guarantee them to stick around. Here's a method I like.
    calebt likes this.
  9. #9  
    wyodriver's Avatar
    iMore Nanite

    Posts
    1 Posts

    Default Re: Ringtone Gone

    If you've already purchased the tone, don't purchase it again! The emailed receipt from iTunes has a link to report problems with stuff you've purchased already. Through that you can re-download your stuff without having to buy it again.
    ladyc0524 likes this.
  10. #10  
    calebt's Avatar
    iMore Pro

    Posts
    546 Posts
    Global Posts
    555 Global Posts

    Default Re: Ringtone Gone

    Quote Originally Posted by sanibel View Post
    I've created my own ringtones and they're saved on iTunes. It's a bummer that iOS 8 had a glitch, but making your own will at least guarantee them to stick around. Here's a method I like.
    That's what I do also, little extra work, but like you say there always there.


    Sent from my wrapped in leather iPhone 6 using Tapatalk
  11. #11  
    ladyc0524's Avatar
    iMore Genius

    Posts
    3,351 Posts
    Global Posts
    3,885 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Same happened to me. I purchased a ringtone last night and set it as my default ringtone. Today it disappeared
  12. #12  
    Calyan Cook's Avatar
    iMore Newbie

    Posts
    13 Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    This has been happening for awhile :-{


    Sent from my iPhone using Tapatalk
  13. #13  
    ladyc0524's Avatar
    iMore Genius

    Posts
    3,351 Posts
    Global Posts
    3,885 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    BGR is reporting that Apple released iOS 8.1.2 to address this issue
  14. #14  
    BreakingKayfabe's Avatar
    iMore Genius

    Posts
    6,555 Posts
    Global Posts
    6,936 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    itunes.com/restore-tones
  15. #15  
    HankAZ's Avatar
    Banned

    Posts
    6,100 Posts
    Global Posts
    6,195 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    iOS 8.1.2 has been released. It includes bug fixes and addresses a problem where ringtones purchased through the iTunes Store may have been removed from your device. To restore these ringtones, visit the link below from your iOS device.

    itunes.com/restore-tones
  16. #16  
    sanibel's Avatar
    iMore Intermediate

    Posts
    401 Posts
    Global Posts
    801 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Just to reiterate what Hank was saying: Use your iOS device for this link (itunes.com/restore-tones), not your desktop computer. You will then receive a notification when the tones are ready.
  17. #17  
    brian00700's Avatar
    iMore Nanite

    Posts
    4 Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    I never received a message, but looked under Sounds/default and all my tones were back!
  18. #18  
    Fixitlady's Avatar
    iMore Nanite

    Posts
    2 Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    I did this and it worked, I got back my previously purchased ringtone, but.....it also redownloaded all of the ringtones that I didn't lose, so now I have duplicates of everything. Will they go away at some point?

    Thanks
  19. #19  
    DS1331's Avatar
    iMore Beginner

    Posts
    54 Posts
    Global Posts
    1,552 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Yeah I lost mine you just have to update to iOS 812 and click the link to get them back
  20. #20  

    Default How and why did my purchased ringtone disappear from my iPhone?

    At least Apple fixed this.


    Sent from my ancient but trustworthy iPhone 5.
  21. #21  
    alicepattinson's Avatar
    iMore Intermediate

    Posts
    177 Posts
    Global Posts
    360 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Maybe you had encountered some error in downloading those purchase.
  22. #22  
    ladyc0524's Avatar
    iMore Genius

    Posts
    3,351 Posts
    Global Posts
    3,885 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Same thing happened again AFTER the update. My ringtones are gone and when I try to restore them using iTunes.com/restore-tones from my phone, it says I already restored the tones.
  23. #23  

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Quote Originally Posted by ladyc0524 View Post
    Same thing happened again AFTER the update. My ringtones are gone and when I try to restore them using iTunes.com/restore-tones from my phone, it says I already restored the tones.
    When you restored them, did you sync them to iTunes for safe keeping? If not, you might call iTunes.


    Sent from my ancient but trustworthy iPhone 5.
  24. #24  
    ladyc0524's Avatar
    iMore Genius

    Posts
    3,351 Posts
    Global Posts
    3,885 Global Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Quote Originally Posted by Ledsteplin View Post
    When you restored them, did you sync them to iTunes for safe keeping? If not, you might call iTunes.


    Sent from my ancient but trustworthy iPhone 5.
    Yes I synced them to iTunes after restoring. I'm just going to have to sync my phone again when I get home.
  25. #25  
    Gerry E's Avatar
    iMore Nanite

    Posts
    2 Posts

    Default Re: How and why did my purchased ringtone disappear from my iPhone?

    Quote Originally Posted by NickA View Post
    I don't normally purchase ringtones, but it's Christmas and I wanted a festive tone. Anyway, bought one from the iTunes store, downloaded it and set it as my ringtone. That worked great. Now it's gone, I mean totally gone. All I did last night was reboot the phone. This morning when I got a call it was the old tone. it's not even in my list of purchased items, yet my card got charged.

    This looks like a common issue according to the Apple forums. I'm just wondering if anyone here had the problem and if they solved it. Also, how do I get my money back! it's only $1.29 but it's the whole point of it...
Page 1 of 2 12 LastLast

Similar Threads

  1. ringtones are disappearing on iPhone 6
    By iMore Question in forum Ask a Question
    Replies: 2
    Last Post: 06-28-2016, 04:06 AM
  2. Video and Slo Mo options are gone on my iPhone 6
    By diaramirez in forum Ask a Question
    Replies: 4
    Last Post: 12-05-2015, 07:38 AM
  3. Where are my ringtones?
    By iMore Question in forum Ask a Question
    Replies: 0
    Last Post: 12-06-2014, 03:51 PM
  4. Why have I lost ringtones when I upgraded to iOS8?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 12-06-2014, 01:49 PM
  5. Ringtones
    By mpl175 in forum Ask a Question
    Replies: 1
    Last Post: 12-04-2014, 10:42 AM

Posting Permissions