1. thecaptainjoe's Avatar
    Anyone else having a problem with Touch ID? I got my iPhone 6 a few days after it was released and everything was working fine and one day my finger print stopped unlocking the device. So I headed over to settings and found iPhone unlock, Apple pay, and iTunes & App Store was turned off. When I tried to re-enable I got an error. If I tap the iPhone on a table it will start working for a while but eventually stops. Anyone else having this issue. I'm waiting for an exchange because the place where I got the phone has been out of stock. Click image for larger version. 

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    11-12-2014 01:26 AM
  2. Sekelani Zwambila's Avatar
    Try rebooting your device by holding the home and power button.
    11-12-2014 01:31 AM
  3. thecaptainjoe's Avatar
    Done all of that. This has been happening for about 3 weeks now.
    11-12-2014 01:33 AM
  4. Sekelani Zwambila's Avatar
    Done all of that. This has been happening for about 3 weeks now.
    Have you tried a restore? If so take it to the Apple Store and get a new one
    11-12-2014 01:36 AM
  5. thecaptainjoe's Avatar
    Multiple times. Even set it up as a new iPhone after restore and it fails when I click set up Touch ID.
    11-12-2014 01:37 AM
  6. taz323's Avatar
    Welcome to iMore, can't say I have. Had the 5s and the now the 6 without any issues with the touch ID. hope your replacement comes in soon.
    11-12-2014 01:41 AM
  7. calebt's Avatar
    I had a simpler problem with my 5s in the be beginning worked great at first then got harder and harder for the scanner to read my print, but I was always able to get through set up. I took it to the Apple store and they replaced the phone might just be a faulty scanner.
    11-12-2014 03:54 AM
  8. nr2d's Avatar
    I had a simpler problem with my 5s in the be beginning worked great at first then got harder and harder for the scanner to read my print, but I was always able to get through set up. I took it to the Apple store and they replaced the phone might just be a faulty scanner.
    I had the same problem with my 5S. from what I read after the iOS update that fixed the problem on the 5Ss the problem was that the iOS was updating your Touch ID every time you used it. I think it iOS 7.0.1 or .2 that fixed the problem. I had also taken my 5S back to the Apple store and had it replaced.

    So far on my iP6 I've had only 1 problem. I lost only 1 or the 2 prints I had stored. I don't know if it was just bad luck or something else it happened the day after I used Apple Pay. (Knock on Wood) since that 1 time Touch ID has worked every time.

    "If I tap the iPhone on a table it will start working for a while but eventually stops." this sounds like a loose connection in the iPhone. I would personally take it back and get a new iPhone.

    Good luck.
    11-12-2014 06:46 AM
  9. jono119's Avatar
    This happened to my 5s and they replaced it. When it happened on my 6 apple offered to swap the whole screen assembly in store. That way i didnt end up with a refurb.

    works perfect now.
    11-12-2014 10:47 AM
  10. BreakingKayfabe's Avatar
    Easy replacement from Apple here.
    11-12-2014 12:23 PM
  11. Flow39's Avatar
    Take it to an Apple Store. About 100% sure they'll replace it
    11-12-2014 12:39 PM
  12. projectman's Avatar
    No trouble at all with the touch id on my iP6. I. Love. It. Definitely exchange it. Good luck and welcome to iMore.
    11-13-2014 09:10 AM
  13. thecaptainjoe's Avatar
    Took it to the Apple Store today. They swapped the screen assembly and now I'm good to go!
    11-13-2014 11:44 PM
  14. taz323's Avatar
    Took it to the Apple Store today. They swapped the screen assembly and now I'm good to go!
    Good to hear, enjoy.
    11-13-2014 11:49 PM
  15. froxeneyes's Avatar
    i have iphone 6, it shows an error while adding a fingerprint, it shows unable to complete touch id setup. i have restored my iphone as well as replaced the lcd assembly. it doesnt worked. can you help me?
    02-14-2016 06:57 AM
  16. Rob Phillips's Avatar
    i have iphone 6, it shows an error while adding a fingerprint, it shows unable to complete touch id setup. i have restored my iphone as well as replaced the lcd assembly. it doesnt worked. can you help me?
    Has it worked in the past? I'm wondering if it isn't a hardware issue involving your home button.
    Found this too:
    http://m.imore.com/touch-id-not-work...s-83-heres-fix
    It's a little dated but might contain something useful.
    02-14-2016 07:02 AM
  17. vitkica's Avatar
    Anyone else having a problem with Touch ID? I got my iPhone 6 a few days after it was released and everything was working fine and one day my finger print stopped unlocking the device. So I headed over to settings and found iPhone unlock, Apple pay, and iTunes & App Store was turned off. When I tried to re-enable I got an error. If I tap the iPhone on a table it will start working for a while but eventually stops. Anyone else having this issue. I'm waiting for an exchange because the place where I got the phone has been out of stock. Click image for larger version. 

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Views:	184 
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ID:	71225
    Hay. I have that probles with iphone 6, too.
    Yesterday I was updated my fone to IOS 10 and i can not use my ID touch. I do not know what is going on so, if you know please help me. Thank you!
    09-15-2016 03:59 PM
  18. vitkica's Avatar
    Hay. I have that probles with iphone 6, too.
    Yesterday I was updated my fone to IOS 10 and i can not use my ID touch. I do not know what is going on so, if you know please help me. Thank you!
    09-15-2016 04:13 PM
  19. whittersss's Avatar
    Mine just started doing the same thing, after i updated too. I don't know if they'll fix it at the apple store bc mine is a refurb and I didn't get apple care ugghh
    09-17-2016 11:04 PM

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