So I finally got my iPhone 6 tonight and I couldn't be happier....however... AT&T didn't make it easy. I left Verizon to give them a shot. I have 5 people on my plan, recently doubled the data, a pretty good customer all in all I think. Of course There wasn't a phone to be found anywhere, except best buy who did finally have the phone i wanted in stock. But they weren't able to let me pay off my next plan on my 5s to become eligible. So I called AT&T to pay over the phone...: they couldn't help me... Had to be done in the store. Luckily there was a store near by that I could drive to... Pay off the old phone.. And beg best buy to hold the 6 until I came back. Luckily they did. I'm happy with the plan with AT&T and reception etc. but they have not made things easy even once in the year I have had them. Every person you speak with on the phone will tell you something difficult. The story does have a good ending and I'm typing in my beautiful iPhone 6 but at&t really needs to crack down and be better and more accurate with their customer service. There.... That's my rant for the night!