1. Ledsteplin's Avatar
    Many are removing the built in screen and using the glass screen with the Otterbox. You could call Otter and they will replace your case. But if the replacement is the same, then remove the built in.
    06-21-2015 10:00 AM
  2. SRS68's Avatar
    Can any of you who replaced the screen with glass recommend a brand I try? I just got my case today and the gap is aggravating as heck.

    Thanks all
    08-14-2015 03:34 PM
  3. John Yester's Avatar
    Remember is you remove the built in one, it will cause the iPhone to move around in the case. Even with a glass screen protector it will not hold it snug. Just FYI I already tried.
    08-14-2015 03:39 PM
  4. Ledsteplin's Avatar
    Can any of you who replaced the screen with glass recommend a brand I try? I just got my case today and the gap is aggravating as heck.

    Thanks all
    Contact Otter first. They may send you another case. Some have the gap and some don't. Call them.
    08-15-2015 06:18 AM
  5. Jeff0575's Avatar
    I know I too have used an Otterbox defender on every iPhone I have owned and this one by far for the iPhone 6 plus using a defender Otterbox case has been the most problematic case I have ever had. It has been replaced by Otterbox 2 times now and still the screen protector does not fit well on the phone. I always get a lot of dust between the screen and the screen protector. Am thinking of removing the built in protection screen and replacing with a Otterbox Glass screen. Not sure why they don't just use that one instead.
    08-24-2015 04:45 AM
  6. Ledsteplin's Avatar
    I know I too have used an Otterbox defender on every iPhone I have owned and this one by far for the iPhone 6 plus using a defender Otterbox case has been the most problematic case I have ever had. It has been replaced by Otterbox 2 times now and still the screen protector does not fit well on the phone. I always get a lot of dust between the screen and the screen protector. Am thinking of removing the built in protection screen and replacing with a Otterbox Glass screen. Not sure why they don't just use that one instead.
    Don't blame the case makers. They're doing the best they can. It's not just Otter. The problem is the new screen design Apple implemented with the 6 and 6 Plus. That curve at the edges really mucked it up. I don't even know what purpose it serves. Glass screen protectors don't fit either. It's ridiculous.
    08-24-2015 06:36 AM
  7. Hope Kiah's Avatar
    We bought our otter boxes today with our new iPhones at costco. Not good. I may pop out the protector and get another kind.
    08-29-2015 06:25 PM
  8. Tony Kay1's Avatar
    When I bought my IPhone in June of 15 I also got and installed a protector. Then I ordered the defender series and sure enough there was a gap. I called Otterbox and they sent out an not charge a new piece. Still the gap. I took out the protector in the Otterbox case. The original screen and the one I bought with the phone are doing just fine and with the case and rubber padding in the Otterbox case the phone has survived a number of drops yet the configuration I am using gives me the sensitivity to touch that i want and need.
    09-03-2015 12:41 PM
  9. Ledsteplin's Avatar
    When I bought my IPhone in June of 15 I also got and installed a protector. Then I ordered the defender series and sure enough there was a gap. I called Otterbox and they sent out an not charge a new piece. Still the gap. I took out the protector in the Otterbox case. The original screen and the one I bought with the phone are doing just fine and with the case and rubber padding in the Otterbox case the phone has survived a number of drops yet the configuration I am using gives me the sensitivity to touch that i want and need.
    That's probably what I'll do in September. Apple created this problem with the screen that rounds off on the edges. Case makers can't get around it.
    09-03-2015 01:38 PM
  10. Nylonic's Avatar
    I just got the 6 plus two weeks ago at ATT. I also got this case there. The guy who was taking care of me told me there was a gap because it was a solution to the oil slick. Ok whatever. This gap got so annoying I called Otterbox and the person assured me they fixed the issue. They sent me two replacements of just the plastic case. They arrived today, and they both still had the gap. I just got off the phone with them, and they admitted to me that they never fixed the problem and can't get around the rounded glass like someone up above mentioned. They did offer to send me, free of charge, the commuter case and told me to keep the other replacements. I'll tell you this, I'm glad they go above and beyond to resolve issues, but no way in hell am I going to stay with them when the 7 comes out, whenever that is.
    09-12-2015 02:24 PM
  11. berry_addict's Avatar
    I'm not sure what everyone is complaining about the gap. I have the defender on and I don't have any issues with it.
    09-13-2015 06:15 PM
  12. Nylonic's Avatar
    I'm not sure what everyone is complaining about the gap. I have the defender on and I don't have any issues with it.
    Consider yourself lucky or you just don't care. Go ahead and call them and ask them. The higher upper I spoke to on a private call told me they have sent out more replacements of this box then they have sold and they are trying to fix the design for the 6s releases. They have now sent me every single case they make for the 6 plus for the trouble and they refunded my 60 dollars.
    09-14-2015 12:23 PM
  13. Ledsteplin's Avatar
    I'm not sure what everyone is complaining about the gap. I have the defender on and I don't have any issues with it.
    They don't all have it.
    09-14-2015 06:48 PM
  14. Ledsteplin's Avatar
    I just got the 6 plus two weeks ago at ATT. I also got this case there. The guy who was taking care of me told me there was a gap because it was a solution to the oil slick. Ok whatever. This gap got so annoying I called Otterbox and the person assured me they fixed the issue. They sent me two replacements of just the plastic case. They arrived today, and they both still had the gap. I just got off the phone with them, and they admitted to me that they never fixed the problem and can't get around the rounded glass like someone up above mentioned. They did offer to send me, free of charge, the commuter case and told me to keep the other replacements. I'll tell you this, I'm glad they go above and beyond to resolve issues, but no way in hell am I going to stay with them when the 7 comes out, whenever that is.
    The case for the 5c had the same problem. Got one from Verizon and it had the gap. Called Otter and they sent a replacement that was good for free and to keep the other one. Returned it to Verizon for credit, then realized we got a free Otterbox Defender! Otter has excellent customer service.
    09-14-2015 06:52 PM
  15. Septembersrain's Avatar
    I can't get Otterbox anymore. They just don't seem to fit these phones properly. I've had ones that were curved, slightly warped, the built in protector too far from screen and had one that the built in protector was oddly discolored.

    I really have had better luck with tempered glass (On front and back) and a good thick rubber case.

    That or Lifeproof. You can't take it off often though as it messes up the seals.
    09-14-2015 07:21 PM
  16. Ledsteplin's Avatar
    I can't get Otterbox anymore. They just don't seem to fit these phones properly. I've had ones that were curved, slightly warped, the built in protector too far from screen and had one that the built in protector was oddly discolored.

    I really have had better luck with tempered glass (On front and back) and a good thick rubber case.

    That or Lifeproof. You can't take it off often though as it messes up the seals.
    I still have the older model on my 5. It's better than the newer ones. It has the flap cover over the home button. Screen lies flush. Works great. In 2 years I have only removed it 3 times to wipe the inside.
    09-14-2015 09:26 PM
  17. Smply_Rckless's Avatar
    Great... I ordered one for my 6 plus Saturday too. I'll probably remove it & keep my zag on.


    Sent from my iPhone 6 Plus  using Tapatalk
    09-14-2015 11:12 PM
  18. berry_addict's Avatar
    I'll probably give them a call. The only time I had make a change, was at first, when I got the Commuter. The top part was not a great fit, it seem like it was going to flip off anytime. I switched like 3-4 times.

    With the Defender, I have it on for quite a while now, and it fits great. Trust me, I care ! Yes the built in plastic screen protector seem to be having a very thin air pocket underneath it, but I haven't experienced any issues typing.

    And by that post, I do not mean to be a d*** about it.
    09-15-2015 08:44 AM
  19. zerog46's Avatar
    I have a few defenders for my 6 Plus and it seems with time they seem to fit better. Same with my sons.


    Sent from my iPhone using Tapatalk
    09-15-2015 09:12 AM
  20. jessicadeforest's Avatar
    I purchased one and received it about a week ago, and I noticed the screen gap as well. I haven't been using it since then and just put it on again today to see how tolerable the problem would be. I was afraid it would create problems with touch id. So far, no touch id issues, but the gap significantly impacts the iPhone's responsiveness to screen input. In addition, the protective outer case is stiff enough that you have to push extra hard on the sleep and volume buttons and it's a bit of work to pry the charging port open. As with my previous Otterboxes, the inner case is pretty hard to pry open without tools or damage to fingernails. I guess that makes it less likely to open when you don't want it to, but it seems like there could be SOME concession to ease of opening.
    10-22-2015 08:32 AM
  21. DanMmy's Avatar
    Hmmmm, wondering what kind of case i should buy... Otterbox WAS on my list, but not anymore! I don't want a popular case, I want something special! Something like SENA, DESIGN SKIN, or Vaja. They are not that popular buy i like their style and design. I want a case that is hard to find!
    11-02-2015 10:40 PM
  22. Smply_Rckless's Avatar
    Hmmmm, wondering what kind of case i should buy... Otterbox WAS on my list, but not anymore! I don't want a popular case, I want something special! Something like SENA, DESIGN SKIN, or Vaja. They are not that popular buy i like their style and design. I want a case that is hard to find!
    Seeing how u wanted an Otterbox, based on assumptions, why not get a LifeProof ?
    DanMmy likes this.
    11-02-2015 10:41 PM
  23. DanMmy's Avatar
    Seeing how u wanted an Otterbox, based on assumptions, why not get a LifeProof ?
    Thanks so much! I was looking for this kind of phone case!!! Price is quite expensive, but I think it worth the money. But i still gotta think a about it. cause i found designskin's leather case is also fantastic.can't decide which one is better. designskin's price is half the LifeProof's, but i don't think i can make a quick simply choice lol

    P.S. by the way, thanks for ur advice #Smply_Rckless#ty
    11-04-2015 02:23 AM
  24. Cosmicviewer's Avatar
    My issue wasn't with the screen protector on the Defender, but the buttons. They were nearly impossible to press. Not sure if the case didn't line up or what, but I ended up returning the case. Made the phone unusable.
    09-03-2016 11:10 AM
  25. Cosmicviewer's Avatar
    My problem, using the same case, was that it depressed the face of the phone so much that it was actually opening apps and randomly typing carachters, as if the phone was hacked. I would remove the case and the problem would go away...
    09-03-2016 11:15 AM
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