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  1. Thread AuthorThread Author   #1  
    Scatabrain's Avatar
    iMore Guru

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    Default Genius Bar FTW

    Have a 22 month old 6+. The battery has been getting old. Enough that I have been using the phone way less than I would like.

    Today it got really hot and would not charge.

    The genius did a diagnostic and it showed some software crashes and charging to 92%. By those diagnostics he could have turned me away. But when we looked at the charging graph for today he could see what I was describing for not charging or lasting as you would want. He also took my word that I did all of the normal settings changes and resets etc one can do.

    He gave me a brand new phone. It took a couple of minutes and bada bang I was out of there. Happy with Apple as usual. Not many companies allow their employees to really help a customer like that.

    Be nice to these people. This genius made it happen. And get AppleCare+.

    ChamNG likes this.
  2. #2  

    Default Re: Genius Bar FTW

    Sounds like my story, except I had no AppleCare+ so I had to pay $80 for the swap.
    Scatabrain likes this.
  3. #3  

    Default Re: Genius Bar FTW

    Hey, Scatabrain! They give you a new 6+? Cool!
    Scatabrain likes this.
  4. #4  

    Default Re: Genius Bar FTW

    Very cool! Apple is one of few retailers that really empowers its employees to do what's right for customers.

    Thanks for sharing.
    Scatabrain likes this.

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