1. iMore Question's Avatar
    Sometimes it would work again for an hour, and it won't work again for the rest of the day. The same issue happened a month or three ago. Then the touch screen was replaced and it worked fine, until now. During these last three months I was very careful, didn't drop the phone, used case and screen protector. I don't want to replace the screen again, since that doesn't seem to fix the problem long term. Which other options do I have?
    04-15-2016 05:23 AM
  2. Smply_Rckless's Avatar
    I've had this same issue. Lock the phone then unlock it fixed it for me
    04-15-2016 05:42 AM
  3. Rob Phillips's Avatar
    Sometimes it would work again for an hour, and it won't work again for the rest of the day. The same issue happened a month or three ago. Then the touch screen was replaced and it worked fine, until now. During these last three months I was very careful, didn't drop the phone, used case and screen protector. I don't want to replace the screen again, since that doesn't seem to fix the problem long term. Which other options do I have?
    It's happened to me from time to time, but I don't think my 6s Plus has given me problems. As @Smply_Rckless said, lock and unlock. Otherwise, you can usually fix the problem with a hard reset.
    04-15-2016 05:56 AM
  4. IAmSixNine's Avatar
    Happened to me on my 6 plus as well and its annoying. Can use fingerprint to open phone then when i try to use it, it does not register any touches. Only happens on my 6 plus, not my 6.
    04-15-2016 02:33 PM
  5. SprSynJn's Avatar
    I had the same issue for a bit, but was briefly resolved when I replaced the screen protector. It has started to happen again at random times. I have the 6 Plus with the latest update. I will try restoring for a second time and then report back if needed. If this doesn't resolve it, then I'll have to take it into the repair shop.
    07-07-2016 07:34 AM
  6. SprSynJn's Avatar
    So here's the odd thing about this whole situation. I eventually got tired of the problem and went to Apple to try and get them to fix it. They took it in the back, removed the screen, and checked the connections after it failed the touch screen test. A retest was passed and all was well.

    A few weeks later, the same thing happens once again. I then go in and explain the situation once more. He tells me a restore might do the trick, to which I told him I've tried that two or three times. I then requested, a bit forcibly, for a replacement as its incredibly inconvenient as I use it for work related purposes. He complied and I walked out with a new 6 Plus, free of charge (with Apple care of course)

    So here we are now one week in and the damn phone still goes unresponsive at times. I've tried a "restore as new," to no avail. Am I just incredibly unlucky or what?
    08-07-2016 09:15 AM
  7. MikkoPaivarinta's Avatar
    Mine does the same, with different screen protectors, also without.
    Now I have a new screen, as I broke it. And no change, except now it happens more often. About daily.
    It is annoying but locking the screen and opening again fixes the issue. Sometimes just waiting.
    08-07-2016 01:41 PM
  8. IAmSixNine's Avatar
    Its a known issue they just wont address it.

    https://discussions.apple.com/thread...t=750&tstart=0
    08-08-2016 08:45 AM
  9. Swap16's Avatar
    I've had the same issue and turning off the screen and unlocking it again seems to temporarily solve it....
    08-15-2016 10:22 AM
  10. Closingracer's Avatar
    Good I thought it was just me that had this problem lol. If Apple doesn't want to fix this than I might look for another phone that is made in Korea next time I buy a phone
    08-15-2016 11:51 PM
  11. Rob Phillips's Avatar
    Good I thought it was just me that had this problem lol. If Apple doesn't want to fix this than I might look for another phone that is made in Korea next time I buy a phone
    The grass is no greener on the other side, especially if you're trying to avoid bugs!
    08-16-2016 06:17 AM
  12. Closingracer's Avatar
    The grass is no greener on the other side, especially if you're trying to avoid bugs!
    It is.... I've use Android in the past and have no loyalty to Apple....
    08-16-2016 07:01 AM
  13. Ledsteplin's Avatar
    My 6s Plus "goes unresponsive" from time to time. It freezes up. But it doesn't last long. It's a tiny computer. Computers do that. It's normal to experience some freeze ups here and there.
    08-18-2016 07:32 PM
  14. Chris Kerrigan's Avatar
    My 6s Plus "goes unresponsive" from time to time. It freezes up. But it doesn't last long. It's a tiny computer. Computers do that. It's normal to experience some freeze ups here and there.
    This seems like it's related to a much bigger issue, Led.

    A Design Defect Is Breaking a Ton of iPhone 6 Pluses | iFixit

    I really don't think this is a situation where it's a "normal experience" of freeze-ups. There's a relatively serious design flaw with the 6 and 6 Plus that is causing the Touch IC chips to lose contact with the logic board even with relatively normal use. Sadly, Apple isn't really addressing the issue thus far.
    08-24-2016 04:08 PM
  15. sp44's Avatar
    Yikes, that's not good if you are looking to buy a used 6 or 6 plus.
    09-06-2016 08:32 PM
  16. Rob Phillips's Avatar
    Yikes, that's not good if you are looking to buy a used 6 or 6 plus.
    I'd say the issue is somewhat isolated and is going to be much less of a problem for users who upgrade after a year or two. That being said, I'm hoping that Apple steps up to the plate if this becomes widespread.

    My guess is that they won't formally admit there's a problem but release an internal memo to Apple Stores and Apple Support to provide replacements for users who come in with problems.
    09-06-2016 08:35 PM
  17. Dwood1970's Avatar
    I've had this same issue. Lock the phone then unlock it fixed it for me
    Yep it's the same for me. I had my screen replaced at Apple and that's when it started.
    09-06-2016 10:08 PM
  18. IAmSixNine's Avatar
    I have yet to see it on a 6. Only 6 plus units so far.
    09-07-2016 08:19 AM
  19. SprSynJn's Avatar
    I have yet to see it on a 6. Only 6 plus units so far.
    Precisely why I might get a standard 7 this time, despite my love for the Plus.  has already replaced my Plus once for free. I'd rather just skip all the hassle next time around.
    09-07-2016 10:20 AM
  20. warbosaurus's Avatar
    I'm glad to see I'm not the only one suffering with this. My original 6 Plus had to be replaced because the logic board failed after months of me suffering through an unresponsive screen. The replacement immediately started having the same issue, so I tried restoring only an icloud backup instead of a full restore and it continued to happen. Ended up setting it up as a new iphone, but a while later it started happening again. Sucks because I lost so many activity circles setting it up as a new iPhone and it didn't even resolve the problem.
    10-29-2016 01:16 AM
  21. Swapnil Vartak's Avatar
    My 6 Plus freezes while on the Phone app lately...the only to unfreeze is to turn off the screen and then unlock the screen...it's very annoying...reminds me of using an android phone...
    10-31-2016 11:55 AM
  22. SprSynJn's Avatar
    I'm glad to see I'm not the only one suffering with this. My original 6 Plus had to be replaced because the logic board failed after months of me suffering through an unresponsive screen. The replacement immediately started having the same issue, so I tried restoring only an icloud backup instead of a full restore and it continued to happen. Ended up setting it up as a new iphone, but a while later it started happening again. Sucks because I lost so many activity circles setting it up as a new iPhone and it didn't even resolve the problem.
    It's definitely a hardware problem. I hope  will provide some sort of compensation for those who've had to pay out of pocket to get theirs fixed.
    11-04-2016 04:54 AM
  23. Rob Phillips's Avatar
    It's definitely a hardware problem. I hope  will provide some sort of compensation for those who've had to pay out of pocket to get theirs fixed.
    I'm sure they'll do something. Apple has historically been very good at making up for their mistakes.
    11-04-2016 04:57 AM
  24. Swapnil Vartak's Avatar
    Compensation for the issue? I'm not sure about that. Is it that widespread an issue. Has Apple acknowledged the issue yet? And would people out of warranty and without Apple Care be eligible?
    11-11-2016 05:45 AM
  25. bummerbee123's Avatar
    I've been experiencing this lately. Touch screen becomes extremely unresponsive and the only things that work are the home or power buttons for a short period. Hopefully, this issue will be addressed. I don't plan on upgrading to a 7 just yet.
    11-15-2016 02:41 AM
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