I got shot down by both customer service and the retention dept on doubling to 20gb.
I got shot down by both customer service and the retention dept on doubling to 20gb. ��
I was told from others that the promotion was only going on during the month of October.
The doubling your data starting from 15GB is still going on until 11/15. The loophole for current customers to double from 10 to 20 gigs is what seems to be closed.
So did my brother in law...he ended up just signing up for the 30GB plan since the whole plan switch over was better than the overages he was facing with 10GB shared. He "said" he stayed firm all the way to the retention department, but they said "We're sorry but we don't have that promotion anymore." They did, however, credit his account for the previous months overage fees which was nice I guess.