Re: Trading the 6+ for the 6
The damn runaround! I feel your pain! Damn I've been there with customer service for plenty of goods and services. Man does it suck to get the run around.
Originally Posted by ashley108
I got that from my crap employer HMO which literally took 4 months after receiving my enrollment form to enroll me. And i told them i needed to see a doctor. Man they gave me the run around. Told me to go to the main office to expedite enrollment. Got there, waited an hour to speak to my account rep, and was confronted with "Who told you that? She shouldn't have sent you. We can't help." They assigned me to a Primary care physician (after about 5 months) and went to set up an appointment and the Doctor didn't take calls. Went to the office the doctor refused to see me said i needed an appointment made by the insurer. The Insurer said just call. I'd go on but suffice it to say after like 8 months, and 1 fraudulent/unqualified "physician" that i haven't even gotten to. I simply gave up and and quit them.
I just hate the run around and when you're stuck with people without any power to get **** done.
As for cell phones, i came face to face with the ineptness that is Sprint. All i was trying to do was buy an iphone 6 and port my number. The Sprint rep flat out told me he was very sorry but the computer was just crap. The software was old and freezing. That and it was poorly designed. They had to manually enter tons of stuff. I spent hours, PLURAL, simply waiting for the computers to wake up. The system wasn't giving him the option to keep my plan even though it was possible. Like the button you click was greyed out and not selectable. In the end they had to cancel my plan. Give me a new plan that i didnt' want. And then i had to call customer service on the phone (they couldn't, how dumb is that) and they would switch me back to my old plan. And on top of that they had 25 people waiting. The first hour (i arrived before the doors opened) my sprint store served a grand total of one customer. And I bet the new CEO probably toured the one store in the country that runs perfectly and things nothing's wrong. well end rant sorry. I feel your customer service pain.