My iPhone 5s has been nothing but problems since I got it 1 1/2 years ago. Time to move on?

[iMore Question]

My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I have a iphone 5s that has given me fits. I have had two 4 phones previous--great product. The 5s has been nothing but problems. I spent 3 trips to the Boulder, Colorado Genius Bar with no results.

I have also talked with iphone support. They seem to spend more time hiding in the back from customers. Finally, I decided to buy a Samsung. I need a reliable phone.

 

[Jaguarr40]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

Was there a question here or just venting? Either way nobody will blame you either way as no phone ALWAYS works for ALL people and sorry to hear about this. Wish you had let us know what issues you had as you would be surprised at some answers to help with your problems. I am on my 4th iPhone this being the new 6 and coming from a 5s that gave me no issues other than very minor. Best of luck to you with the Samsung - Visit Android Central, One of our sister sites and you are welcome here no matter what you own.

 

[jmecca09]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I have a iphone 5s that has given me fits. I have had two 4 phones previous--great product. The 5s has been nothing but problems. I spent 3 trips to the Boulder, Colorado Genius Bar with no results.

I have also talked with iphone support. They seem to spend more time hiding in the back from customers. Finally, I decided to buy a Samsung. I need a reliable phone.

Did you have a question? Or did you just want to rant?

 

[modela]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

Both. I want to sell this one but I would feel uncomfortable dumping it on anyone. Is there a place that I can have it gone through?

I am curious about apple support. I paid more for this than a new full-fledged computer. HP, who I buy from, is always there.

I started ranting when I got lip service from all the apple people I contacted. When in a "Genius Bar" the woman next to me said, "You are just too nice to them."

 

[pr1nce]

My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

Sorry to hear about the issues with your iPhone 5s. I've never had any problems with my iPhones. Good luck to you with whatever device you use.

 

[modela]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I had zero problems with my iphone 4 phones. I kept them with me while building commercial buildings. They were incredibly reliable. With this one, I kept using it less and less because the phone was so unreliable. The web was so slow that I would often shut it down. I have kept up the software upgrades and visited the web regularly to try to figure this one out. Why didn't someone just say, "We will trade you for a new one?"

 

[modela]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

After purchasing 5 apple computers and seven iphones in our family I believe I deserve more than the token responses I got on this forum.

 

[pr1nce]

My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

After purchasing 5 apple computers and seven iphones in our family I believe I deserve more than the token responses I got on this forum.

I'm not sure what your purchases have to do with the responses you've received on the forums.

 

[modela]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

Just pass this on to someone in apple that cares.

 

[pr1nce]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

Just pass this on to someone in apple that cares.

You do understand that this forum is independent of Apple, right? As I said before I'm sorry that you had a bad experience with your 5s. I wish we had known what the problems were maybe someone here could have offered you some helpful advice.

 

[anon(9602380)]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I have a iphone 5s that has given me fits. I have had two 4 phones previous--great product. The 5s has been nothing but problems. I spent 3 trips to the Boulder, Colorado Genius Bar with no results.

I have also talked with iphone support. They seem to spend more time hiding in the back from customers. Finally, I decided to buy a Samsung. I need a reliable phone.

Did you have Applecare on your phone? Even if you did not, I would have been a little more insistent about having a problem phone replaced. Not rude or arrogant, but insistent & persistent with the Genius. If that did not warrant a proper response, then I would have asked to speak to a Manager. Nobody should have to deal with a problem phone to the point that they have to consider their initial decision of buying that phone.

I have been fortunate enough to never have a bad iPhone.

After purchasing 5 apple computers and seven iphones in our family I believe I deserve more than the token responses I got on this forum.

What response are you looking for?

 

[modela]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I do understand this and I should have contacted you when the issues popped. I thought I was in good hands with Apple support. I hope that you do an article or something on how to get good service from Apple.

 

[Ledsteplin]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

After purchasing 5 apple computers and seven iphones in our family I believe I deserve more than the token responses I got on this forum.

You wanted an argument and no one took the bait. Maybe you simply got a lemon. Even Samsung has those. Did you ever restore that 5s as new?

 

[modela]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I do think it was a lemon. I have restored it, apple I genius have restored it. I have kept up with every software addition. I really feel like I have given it the best shot. It even dropped calls and caused problem while I was at the Genius Bar. I have googled my problems many times and tried many proposed solutions. In business and personally, whether it is our self-run network or all the connected pc computers, I have installed and maintained these. From my first Novell network to the many windows versions and apple versions, I have worked through problems myself. Until our business grew too much, I was the "IT Guy".

 

[Ledsteplin]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I do think it was a lemon. I have restored it, apple I genius have restored it. I have kept up with every software addition. I really feel like I have given it the best shot. It even dropped calls and caused problem while I was at the Genius Bar. I have googled my problems many times and tried many proposed solutions. In business and personally, whether it is our self-run network or all the connected pc computers, I have installed and maintained these. From my first Novell network to the many windows versions and apple versions, I have worked through problems myself. Until our business grew too much, I was the "IT Guy".

Everyone I know who used/uses a 5s loved/loves it and have never had a problem like that. But why go to another platform? They have bushels of lemons.

 

[pr1nce]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

It's awful that you had to deal with this. I would insist that I get a replacement device from Apple. My 5s has been perfect.

 

[iEd]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

Sorry I don't believe the OP.

1. Apple would have replaced the phone during the first year.

2. Apple would have replaced the phone within the second year with Apple Care Plus.

3. If you didn't get Apple Care Plus you should have. Be smart and protect yourself beyond the limited warranty. It cost money but so does bread and cheese.

4. I don't believe the Apple Store employees have been rude to you for over a year.

5. This forum is not part of Apple Inc.


Sent from my iPhone using Tapatalk

 

[Soeasy]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

Sorry I don't believe the OP.

1. Apple would have replaced the phone during the first year.

2. Apple would have replaced the phone within the second year with Apple Care Plus.

3. If you didn't get Apple Care Plus you should have. Be smart and protect yourself beyond the limited warranty. It cost money but so does bread and cheese.

4. I don't believe the Apple Store employees have been rude to you for over a year.

5. This forum is not part of Apple Inc.


Sent from my iPhone using Tapatalk

Exactly!

I call COWsh*t!

Because his/her post doesn't even rise to the level of BULLsh*T.

Apple has glady replaced every faulty product I have EVER had. In fact they replace my 4S twice. Once out of warranty when they realized it was a software issue.

Dudes be trollin'!

Trollin', trollin' trollin' along...

 

[Soeasy]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

They seem to spend more time hiding

Must be that cheap cologne...

 

[Just_Me_D]

Re: My iphone 5s has been nothing but problems since I got it 1 1/2 years ago

I have a iphone 5s that has given me fits. I have had two 4 phones previous--great product. The 5s has been nothing but problems. I spent 3 trips to the Boulder, Colorado Genius Bar with no results.

I have also talked with iphone support. They seem to spend more time hiding in the back from customers. Finally, I decided to buy a Samsung. I need a reliable phone.

Good for you, and I'm glad you found the phone that works best for 'you'. Enjoy it.