1. iBeess's Avatar
    I cant add a fingerprint on my iPhone 5s, i restored it and nothing, every time when i press add a fingerprint i get:
    FAILED
    UNABLE TO COMPLETE TOUCH ID SETUP.
    PLEASE GO BACK AND TRY AGAIN.
    (Im not the 1st owner of this iPhone)
    01-20-2015 01:49 PM
  2. kch50428's Avatar
    Use Touch ID on iPhone and iPad - Apple Support

    Get help with Touch ID
    Make sure that you're using the latest version of iOS.
    Make sure that your fingers and the Home button are clean and dry.*
    Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    Try enrolling a different finger.
    If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
    01-20-2015 01:52 PM
  3. iBeess's Avatar
    Hello, thanks for the fast reply, i have tried everything, but i dont have any success, here are some photos on my problem
    regards
    Click image for larger version. 

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    Click image for larger version. 

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    01-22-2015 05:20 PM
  4. Just_Me_D's Avatar
    The instructions via the following link *may* help your situation.

    http://www.imore.com/touch-id-not-wo...res-how-fix-it
    01-22-2015 07:07 PM
  5. Larry Cook1's Avatar
    As per your photo you need to turn on iphone unlock and itunes and app store to add a fingerprint.
    01-27-2015 10:40 AM
  6. iBeess's Avatar
    yess i turn on for example iphone unlock and it shows the other image, or i turn on itunes and appstore and it shows the other image....
    and nothing helps...
    03-03-2015 04:16 PM
  7. hydrogen3's Avatar
    Did you touch ID working?
    03-04-2015 07:00 AM
  8. hashim78's Avatar
    Did you touch ID working?
    i only logged in this website because it comes up in top searches for this problem
    i had the same problem with a second hand iphone 5s i purchased

    this is a hardware problem of home button
    i hope you guys can return it if not to late ( like i did) ........... this issue has no easy fix

    b.t.w replacing the home button would not solve the issue either!
    08-01-2015 11:39 AM
  9. Rach1212's Avatar
    I'm having the same problem the now. Did you get it fixed and if so, how?
    02-20-2016 02:53 PM
  10. Ledsteplin's Avatar
    If you have deleted the old prints, and added new ones and it still doesn't register, I would try Reset All Settings.
    Reset All Settings
    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
    Then add new prints.
    If that doesn't work, you may need to restore your phone as new. Not from a back up.
    02-20-2016 05:01 PM
  11. Izzy m001's Avatar
    im having the same problem 😩 Did you find a solution?
    07-12-2016 05:19 AM
  12. Emma Flynn's Avatar
    I have the exact same problem! Strange right? I think it's because of the new update ( IOS.9.3.2, ) at least I hope it is. 😩
    08-25-2016 06:03 AM
  13. Jaenalyn Simmons's Avatar
    Hello, thanks for the fast reply, i have tried everything, but i dont have any success, here are some photos on my problem
    regards
    Click image for larger version. 

Name:	IMG-20150112-WA0036.jpg 
Views:	61 
Size:	88.8 KB 
ID:	76062
    Click image for larger version. 

Name:	IMG-20150112-WA0035.jpg 
Views:	57 
Size:	42.9 KB 
ID:	76063
    I have the same problem this is what happens to mine
    08-31-2016 11:08 PM
  14. clan464's Avatar
    I have the same problem this is what happens to mine
    09-01-2016 06:06 PM
  15. clan464's Avatar
    Hi has anyone solved this? 😬
    09-01-2016 06:07 PM
  16. robertk328's Avatar
    Hi has anyone solved this?
    One thing I can see in the screenshots that might be an issue is it says "Turn passcode on". You need a passcode to use Touch ID, in case the Touch ID sensor doesn't recognize the fingerprint.
    09-01-2016 07:29 PM
  17. Jackson1442's Avatar
    Ok, not sure if this will help but here goes:
    If the previous owner of the phone broke it, they likely took it to an unauthorized service provider. If they had to replace the home button, the TouchID sensor would not be recognized by the phone and would then be disabled. If you take it to the Apple store I believe they are supposed to run some tests on the home button to make sure that it's not malicious in any way (or not made by Apple). If your home button passes the tests, the Genius should activate it, making TouchID work as intended.

    Of course, this may not be what happens for you; this is just what I've picked up online.
    10-25-2016 10:07 PM
  18. iphone2291's Avatar
    My sons iPhone 5S screen broke and I took it to a third party store to get it replaced. Once we got the phone back, the Touch ID did not work anymore. I think the problem was getting the screen replaced in a non-apple store.
    10-25-2016 10:35 PM
  19. yudsap's Avatar
    My touch ID same issues with u. But i can add finger prints on blue font, not grey. I'll trying suggest from web, but still not work, this issues after repair touch screen with 3rd party. I'm so confused.



    12-14-2016 08:32 AM

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