Apple Care problems
So I checking on how many months of warranty was left on my wife 5s apple care plus. I get a message that the device is invalid since it was replaced.
I called Apple and after speaking with 3 people and verifying lots of information we find out that the phone was swapped on 5/25/14 in Palo Alto. But we live in NY.
Looks like someone fat fingered the serial and now I am waiting on Apple to correct the issue. The senior representative stated it could take some time since their are having problems with the iPhone 6 and its launch.
Has anyone else experienced this before?