BreakingKayfabe
Well-known member
Or just call Apple if your nearest Apple Store is too far away. Explain your situation. They'll send you a new phone.
What does it mean to have Ambassador under your name? Do you work with or in coordination with Apple? ]
What about the other pictures I posted? And why shouldn't I be able to zoom in? And I had tried to not zoom at all, Auto Focus, flash and no flash and they are all terrible. But, I have posted enough pictures from all different zooms and lights and none of them are capable of being blown up to even a 3x5. And what do you mean the person taking the photo is a big factor??? Obviously, I took the picture and according to Apple's advertisement "It just makes more sense to teach iPhone how to take a great picture rather than teach people how to be expert photographers". And they also advertise that they have a built in stabilizer and that the "iPhone knows the best setting to use and how intense the flash should be, and it automatically recognizes faces in the frame.
As far as Apple's customer service I would have to say that I don't anyone who appreciates the fact that there is only 1 Apple store within a 120 mile radius. I also don't know who would consider good customer service a store that requires people to schedule an appointment. And its not like my time means anything to them because I got there on time but still waited 25 minutes to get a representative. And then the Rep took my phone in the back and on his way back he stopped and helped another customer for a good 6 minutes. Then he comes back and tells me that everything on my phone looks great. Initially when he looked at the pictures he looked surprised and said something along the line like "yeah, that's definitely not normal", and then he comes from the back and tells me there is nothing wrong?? And because he didn't find anything wrong, and because I have owned the phone for 6 weeks, I am basically stuck with it. So, I asked for a manager. I was initially told that the manager was assisting another customer and would be with me momentarily. After 30 minutes, I asked again and was told he was on the phone. My appointment was at 7:50 pm and I finally got to speak to the manager at around 9:20pm. The mall and the store closed at 9pm. I did not leave until 10:15 or so. I did not have any plans of spending 2 and half hours sitting on a hard stool in the mall, only to be given the run around by 3 different Apple Reps. My time is valuable, but, apparently, they don't think so. And this latest experience was not an exception to the normal customer service I have received in the past. Over the years, I put up with it because I loved their products, but I no longer feel that way.
Do you seriously think these are good pictures? I mean you can't zoom in on those? And look at all the washed out face on the first one? OMG, this just made me realize that I am stuck with this phone. It has nothing to do with the settings or anything else. Do you have some pictures of people in the bright sunlight? Can you zoom in or blow up any people pictures? I am feeling sick to my stomach because I cannot not afford a different phone. My 4G pictures were better.
I don't know about other carriers, but if you call Verizon customer service, and they can't help, they will put you through to Apple Support for free. Other carriers may do the same.And I'm sorry that you only have 1 Apple Store within 120 miles, but Apple is only going to establish stores where it makes financial sense to do so.
Maybe try calling customer support (I believe every iPhone comes with 90 days of free phone support) rather than going to the store. Maybe you'll get a better CSR who can help you.