Nothing, other then on the 26th he sent 3 emails before opening a claim 2 of which I was asleep, I am human just like everyone else, so then by his 3rd I just hadn't had a chance to respond two, he kept replying to the same email as well and anyone familiar with gmail knows that it threads conversations and pushes new emails to the top with the 2 older ones. I get a lot of emails, I have a lot of website traffic, and I try my best to answer emails in the order they are received but if you keep responding to the same email thread, 30,45, an hour apart it keeps moving you up on the list. So by the time i got to his third email he opened a claim. I saw what happened got the order canceled and with in 5-10 minutes of the claim I went a submitted the refund.
Now lets talk about few things I want to touch on.
Everyone in this game is a middleman I dont care if you go to Me(IDeviceGuys), Chronic, SwiftUnlocks, etc we are all middlemen. Some of us have good connections with a source some dont, some unlocker go through multiple middleman its just crazy, anyone claiming to be "direct" I can almost guarantee there lying. Anywho my point to this is lets say you want to cancel an unlock. (Keep in mind most unlockers won't do this) I go ok I go to my source and go hey i need to cancel 0133XXXXXXXXIMEI. As soon as I get the OK its cancel i can refund, often times what happens though is my source will try to get it pushed up and done, but at times it doesn't happen. But to keep my self secured I got to make sure I get it confirmed canceled. Then I can submit refund usually its pretty quick depending on the time of day
Now I am not going to down play this at all, but what I am going to say is because of what happened today I made some huge changes to my site to better help my customers and myself, to help set better expectations and hopefully overall give a better experience. I am not perfect I don't claim to be I make mistakes this business is a hard business, because i am not selling a physical or even digital good, I am providing a digital service. Which as far as I know there is really only a few things i can think of that are digital services, and its a hard market.
But i dont run and hide I confront most things if I can see them or they are brought to my attention because I want to be active and I want my side to the reason why something happened or didn't happen to be heard. And i know what you all are thinking going well this is the third person in this thread too have a bad experience, well one had a bad experience and i wouldn't even say bad experience just not what he wanted turn good, I try to make things as right as I can. I don't like wasting people time, and even more I hate refunding because that means I am losing money, and I know no one likes losing money.
Thats all I have for know
thanks,
Logan Westerman
Owner Of IDeviceGuys,LLC