1. Infiniti7's Avatar
    When I first bought the 5s the finger print id worked great. Now it hardly works. I say if I try it 10 times it works 2 times. What's the deal?
    11-07-2013 01:52 PM
  2. Just_Me_D's Avatar
    Have you tried cleaning the sensor or deleting your saved fingerprints and rescanning?
    11-07-2013 02:11 PM
  3. finn5975's Avatar
    I do not have it enabled on my phone so I cannot speak directly from experience, but have you tried the basics? Such as, registering more than one of the fingerprints to a particular finger that you use in order to improve the chances of accuracy? Have you tried wiping out all of the stored fingerprints and starting all over?

    Aside from those things, I would suggest taking it to the closest Apple Store if within reasonable distance and have them check it out.

    Edit: sorry I posted same time as D
    11-07-2013 02:12 PM
  4. SeanHRCC's Avatar
    Mine still works as good today as it did the day I bought it. Unless yours was damaged or has some kind of pre-existing issue, I have no idea why yours would be acting weird (unless you didn't calibrate it properly or didn't use enough different positions to make more generally successful).
    11-07-2013 02:51 PM
  5. Peligro911's Avatar
    When I first bought the 5s the finger print id worked great. Now it hardly works. I say if I try it 10 times it works 2 times. What's the deal?
    Mine works perfect since day 1 and still does
    11-07-2013 04:01 PM
  6. jmr1015's Avatar
    Yep. Mine still works as great today, as it did the day I got it. Only the occasional hiccup from being a little dirty. Nothing a quick wipe with a microfiber won't cure.
    11-07-2013 04:08 PM
  7. km12345's Avatar
    Mine still great unless I got something on my fingers or it's dirty or I used wrong part of finger


    Sent from my Gold iPhone 5s using Tapatalk
    11-07-2013 04:20 PM
  8. iEd's Avatar
    Works perfect for me. Usually if it fails for me it's pilot error.
    11-07-2013 05:10 PM
  9. nikkisharif's Avatar
    Mine works perfectly. I just make sure I keep my hands & the sensor clean
    11-07-2013 05:14 PM
  10. Eileen89's Avatar
    Mine works perfectly. I just make sure I keep my hands & the sensor clean
    ^ This. The only time I have an issue with this is if my home button is smudged or if my fingers are damp after washing my hands.
    11-07-2013 07:34 PM
  11. markhunsaker's Avatar
    Depends on the day. Sometimes I notice it doesn't work especially if my hands are super dry. It isn't fool proof and can be extremely frustrating at times.


    Sent from my iPhone 5S
    11-07-2013 07:44 PM
  12. EmceeGeek's Avatar
    Mine works great, but of course I made sure my whole thumb, no matter how I sit it, was saved. Clean it off, try saving your prints again! Mine only doesn't work when my fingers have something on them.
    11-08-2013 01:03 AM
  13. Infiniti7's Avatar
    If it use to work great why would I have to re due my prints? Makes no sense. My finger prints haven't changed in 25 years
    11-08-2013 01:29 AM
  14. km12345's Avatar
    If it use to work great why would I have to re due my prints? Makes no sense. My finger prints haven't changed in 25 years
    I have an idea . Make 2 finger id of the finger that u r using but focus on diff section of ur fingers so that it pretty much learn ur whole finger at least all possible part which may contact the sensor.


    Sent from my Gold iPhone 5s using Tapatalk
    11-08-2013 03:28 AM
  15. Infiniti7's Avatar
    I'll try that but when I first made a print of my thumb it worked great. Just Doesn't make sense why it stopped working. I have AppleCare+ wonder if they will give me a new device if they can't figure it out
    11-08-2013 10:58 AM
  16. SeanHRCC's Avatar
    I'll try that but when I first made a print of my thumb it worked great. Just Doesn't make sense why it stopped working. I have AppleCare+ wonder if they will give me a new device if they can't figure it out
    They'd give you a replacement even if you just used the regular 1 year standard Apple Care. Your experience is not normal...my wife's 5S's finger print scanner works flawlessly too (she just doesn't use it, lol).
    11-08-2013 11:38 AM
  17. neurodave's Avatar
    Reads my print in 0.01 seconds. There are times all I want to do is just turn on the screen and it unlocks the phone, Lol. I'd say take it to the Apple store and have it checked out.
    11-08-2013 11:48 AM
  18. finn5975's Avatar
    If it use to work great why would I have to re due my prints? Makes no sense. My finger prints haven't changed in 25 years
    Lol when I suggested this, I wasn't implying that your fingerprints have changed or anything like that. But we are putting a lot of reliance on technology not only to work the way it should, but continuing to work as designed over time. Sometimes, a glitch occurs for whatever reason and while it does not make sense on the surface, it can happen.
    11-08-2013 11:51 AM
  19. BreakingKayfabe's Avatar
    At times it takes a couple of tries for it to recognize my fingerprint. I find that wiping my screen and home button on my shirt or jeans helps it work better.

    Just gotta wipe the thing every so often.
    11-08-2013 01:50 PM
  20. iEd's Avatar
    A forum member posted a tip of making a few profiles of the same finger. I think that's been working for me. And making different profiles with different grips.


    #Naked Tuesday
    11-08-2013 02:00 PM
  21. sting7k's Avatar
    If it use to work great why would I have to re due my prints? Makes no sense. My finger prints haven't changed in 25 years
    Apple will replace it if it's not working correctly. It sounds like you need to go visit Apple.
    11-08-2013 02:18 PM
  22. jsntrenkler's Avatar
    Mine is hit and miss, I do clean it often ... For whatever reason it does not like my left thumb, works more with my right thumb ... I have tried many fingers however feels awkward using any other finger than my thumb. Perhaps I'll run down to the Genius Bar on my next day off and see what Apple Says.
    11-09-2013 01:18 PM
  23. nikkisharif's Avatar
    A forum member posted a tip of making a few profiles of the same finger. I think that's been working for me. And making different profiles with different grips.


    #Naked Tuesday
    Great tip!!!
    11-09-2013 02:57 PM
  24. therandomone's Avatar
    In addition to wiping the sensor clean, I have found that if I don't use the edge of my finger tip as much as the middle of my finger tip, it reads A LOT better. I think this is due to dry hands, and it not reading through the cracks.
    11-09-2013 04:42 PM
  25. iEd's Avatar
    Great tip!!!
    Folks may have more success if they try it.


    #Naked Tuesday
    11-09-2013 05:16 PM
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