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  1. Thread AuthorThread Author   #1  
    jmr1015's Avatar
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    Default The Compass/Level issue

    I know it has been talked about ad nauseam... but what is the deal with the compass/level inaccuracy?

    This is a hardware issue, correct? That Apple will most likely NOT be issuing a recall on?

    What other aspects of the phone does this issue impact? Is it only relevant for the compass/level, and games that use the accelerometer? Anything else?

    The reason I am asking: I have already replaced my 5S once... due to a questionable power button. I like the one I have now. But the level is off. Roughly two degrees when laying flat on its back. One degree when standing in portrait, one degree when sideways in landscape.

    I would like to keep the one I have. But knowing there is faulty hardware under that pretty skin really really urks me. If the only thing it can possibly impact is the level, and games, I might be able to live with it. I am not a big mobile gamer... PS3 and iPad are for gaming duty... and I don't ever see a situation in which I would use the level in the real world. I am thinking of just trying to live with it... at least for a time. Maybe swap it out in a few months or more if I can bear it.

    How many of you have a faulty level? Are you going to swap out your device for a new one?
  2. #2  
    bboykin87's Avatar
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    Default Re: The Compass/Level issue

    I've heard that it can affect GPS as we'll, but I don't know how true that is. But like you knowing something is wrong just gets under my skin.


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    Default Re: The Compass/Level issue

    I tried one in the store and it was clearly off. I'm weighing this flaw in my mind against the Galaxy Note's various reported issues to see which I want to live with!
    I hope Apple and Samsung 'man up' and acknowledge these issues so we know whether/when they're able to fix them
  4. #4  
    ame
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    Default Re: The Compass/Level issue

    I don't use GPS or whatever, I never use Compass, and I have used the Level I think 1 time ever on any phone. I use a real level for when I really need a level. So I am not particularly concerned about it. However, my dad will use his level (app) in a pinch when he is trying to work on something before grabbing the real one, and he noticed it was off immediately. I don't know if he's going to be overly worried about doing anything to fix it though.

    I am going to wait and see if it's hardware or software. I didn't check my level in my 4S or anything before I sold it.
    "Balls!" said the Queen, "if I had them I'd be King!"
  5. #5  
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    Default Re: The Compass/Level issue

    if you need a level buy a real one lol

    ridiculous. it's a phone people!
  6. #6  
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    Default Re: The Compass/Level issue

    Quote Originally Posted by wbkm85 View Post
    if you need a level buy a real one lol

    ridiculous. it's a phone people!
    Regardless, it's still a feature of the phone that should work properly. Try playing any game that requires you to tilt your device from side to side and you will see how irritating it can be.
  7. #7  
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    Default Re: The Compass/Level issue

    I'm not a big mobile gamer, but I do like to play on occasion when I'm stuck somewhere. If the accelerometer is incorrect, that can make playing games very inconvenient. I've never used my phone as a leveler however.

    I've read that it's a hardware issue and possibly a software issue. I don't think anyone really knows. I do believe that the general consensus is that it is a hardware issue that cannot be fixed. If that is the case, There are simply too many devices in the wild now with the problem for Apple to reasonably fix it without costing them a pretty penny.
  8. #8  
    asuprice's Avatar
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    Default Re: The Compass/Level issue

    The Compass/Level issue-imageuploadedbyimore-forums1381591499.464216.jpgmine is 2* off
  9. #9  
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    Default Re: The Compass/Level issue

    It seems like an easy enough fix...they just need to add a calibration function to it, which would be able to "offset" variations in the way each phone is built (slight variances in each phone would make a single spectrum fix kind of impossible). My leveling calibration wasn't too far off, definitely not 2* like someone showed above, but it wasn't completely level.

    Should they fix it? Yup.

    Is this a legitimate gripe that should be heavily considered when buying a smart phone? LOL...let's get real here guys.
    "Speed has never killed anyone; suddenly becoming stationary...that's what gets you." - Jeremy Clarkson
  10. #10  
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    Default Re: The Compass/Level issue

    Quote Originally Posted by SeanHRCC View Post

    Should they fix it? Yup.

    Is this a legitimate gripe that should be heavily considered when buying a smart phone? LOL...let's get real here guys.
    Completely agree that It SHOULD be fixed.

    How big of a deal is going to be based off of if you're a gamer and exactly what you're using your iPhone for.
  11. #11  
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    Default Re: The Compass/Level issue

    I decided to check mine and I'm 5 degrees off. That's fairly substantial and is off way more then the normal 2 degrees I've seen most people have. I had really hoped that 3 weeks later the problem would be fixed. It won't impact my day to day use but it will eventually when I'm stuck somewhere and decide to play an accelerometer based game.

    Someone mentioned GPS earlier, that would be a huge deal to me since I use it on a semi regular basis.
  12. #12  
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    Default Re: The Compass/Level issue

    Here is a picture of my 4S, it shows -1 and I was able to live with it for about two years and never cared or noticed the issue :ad
    The Compass/Level issue-imageuploadedbyimore-forums1381613447.033442.jpg


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  13. #13  
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    Default Re: The Compass/Level issue

    FYI everyone. My 5s is about 3deg off level. I took it in to the Apple Store and they swapped it on the spot. My replacement was dated Sept 19th, so it (like mine) was from the original run. The level on the replacement is dead accurate. If you are really worried, get yours replaced. Apple Geniuses know about it and it can't be fixed, only replaced.
  14. #14  
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    Default Re: The Compass/Level issue

    Just checked mine. It fluctuated between 2-3 degrees on a flat surface back and forth without being moved. That and the BSOD with Pages I'm going to the Apple Store in the morning. $800 for a device less than 30 days old not working in every way advertised is not acceptable for any product
  15. #15  
    GibMcFragger's Avatar
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    Default Re: The Compass/Level issue

    Quote Originally Posted by FBPD10 View Post
    Just checked mine. It fluctuated between 2-3 degrees on a flat surface back and forth without being moved. That and the BSOD with Pages I'm going to the Apple Store in the morning. $800 for a device less than 30 days old not working in every way advertised is not acceptable for any product
    Exactly why I exchanged mine. This new one seems snappier overall. I think my previous one really was boinked.
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  16. #16  
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    Default Re: The Compass/Level issue

    Quote Originally Posted by GibMcFragger View Post
    Exactly why I exchanged mine. This new one seems snappier overall. I think my previous one really was boinked.
    You sure yours was from the same stock as yours? The early builds? Or new ones that were recently shipped the past week?


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  17. #17  
    GibMcFragger's Avatar
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    Default Re: The Compass/Level issue

    Quote Originally Posted by M.Rizk View Post
    You sure yours was from the same stock as yours? The early builds? Or new ones that were recently shipped the past week?


    Sent from my iPad Mini using iMore Forums mobile app
    Mine was from the same stock, maybe earlier. I saw the box for the replacement, it was dated Sept 19th and didn't have 7.0.2. This leads me to believe that it's not an issue with EVERY phone, just a certain production batch maybe.

    *EDIT* after playing with the replacement for a bit, i can say that my original phone was indeed screwy. The fingerprint reader on this is perfect, m previous one would take 3 tries. The phone is speedier overall, and of course the level is bang on.
    Last edited by GibMcFragger; 10-13-2013 at 08:01 PM.
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  18. #18  
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    Default Re: The Compass/Level issue

    I'm giving Apple time to issue a fix, if they don't or can't, then I do plan on exchanging it.
  19. Thread AuthorThread Author   #19  
    jmr1015's Avatar
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    Default Re: The Compass/Level issue

    Quote Originally Posted by joshrocker View Post
    I'm giving Apple time to issue a fix, if they don't or can't, then I do plan on exchanging it.
    If it is a hardware issue, the only fix is to exchange it.
  20. #20  
    M.Rizk's Avatar
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    Default Re: The Compass/Level issue

    Quote Originally Posted by joshrocker View Post
    I'm giving Apple time to issue a fix, if they don't or can't, then I do plan on exchanging it.
    If you wait then most probably you will get a refurbished unit.




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  21. #21  
    M.Rizk's Avatar
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    Default Re: The Compass/Level issue

    Guys, I have Apple Care + with my iPhone, if I had the issue and decided not to return it within the 14 days return window, do I still get a refurbished unit not a new one?


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  22. Thread AuthorThread Author   #22  
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    Default Re: The Compass/Level issue

    Quote Originally Posted by M.Rizk View Post
    Guys, I have Apple Care + with my iPhone, if I had the issue and decided not to return it within the 14 days return window, do I still get a refurbished unit not a new one?
    Once you are beyond a reasonable time period of having a "new" device, I don't see why you would expect your used device to be replaced with a new one. Refurbished is fine as long as everything works. I do think 14 days is a little short of a window though...
  23. #23  
    GibMcFragger's Avatar
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    Default Re: The Compass/Level issue

    Quote Originally Posted by M.Rizk View Post
    Guys, I have Apple Care + with my iPhone, if I had the issue and decided not to return it within the 14 days return window, do I still get a refurbished unit not a new one?


    Sent from my iPad Mini using iMore Forums mobile app
    You will get a refurb (like everyone does), UNLESS there are no refurbs yet. I warrantied mine today and got a new one. If you wait too long, Apple will start getting refurbs in....
    Last edited by GibMcFragger; 10-13-2013 at 10:41 PM.
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  24. #24  
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    Default Re: The Compass/Level issue

    My wife and I both got our 5Ss 5 days after launch. Compared levels tonight. Hers is pretty much spot on; mine is about 6 degrees off. Since I do use it on occasion, looks like it's back to the store for me.
  25. #25  
    GibMcFragger's Avatar
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    Default Re: The Compass/Level issue

    Quote Originally Posted by Navmacs View Post
    My wife and I both got our 5Ss 5 days after launch. Compared levels tonight. Hers is pretty much spot on; mine is about 6 degrees off. Since I do use it on occasion, looks like it's back to the store for me.
    Even if you don't use the level, you have to figure that it affects the other sensors also. I would definitely warranty it.
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