1. Kristen Cousineau's Avatar
    Here's the situation:

    -I am with Virgin Mobile. I have a contract- started 3 months ago.
    -I have an early upgrade fee of $50.00 that should technically be $450.00
    -It is a glitch in the system and the supervisor told me to take advantage of it.
    -They do not know when it will change.

    My question:

    Should I..

    1) Keep my best buy reservation, get the $50 off promotion, and buy the iPhone 5s when it comes in, go on contract and be happy?

    2) Go and buy the phone right away at Virgin Mobile store, go on contract and be on the reserve list?

    -By choosing option 1, I run the risk of losing the discounted upgrade fee (glitch)

    -If I go with option 2, I don't have to worry and I am secure. But no $50 discount.

    Need to know what the best plan of action would be. What would you do? Thanks to whomever responds.
    09-29-2013 01:44 AM
  2. Just_Me_D's Avatar
    Here's the situation:

    -I am with Virgin Mobile. I have a contract- started 3 months ago.
    -I have an early upgrade fee of $50.00 that should technically be $450.00
    -It is a glitch in the system and the supervisor told me to take advantage of it.
    -They do not know when it will change.

    My question:

    Should I..

    1) Keep my best buy reservation, get the $50 off promotion, and buy the iPhone 5s when it comes in, go on contract and be happy?

    2) Go and buy the phone right away at Virgin Mobile store, go on contract and be on the reserve list?

    -By choosing option 1, I run the risk of losing the discounted upgrade fee (glitch)

    -If I go with option 2, I don't have to worry and I am secure. But no $50 discount.

    Need to know what the best plan of action would be. What would you do? Thanks to whomever responds.
    Seems to me like you've already decided on Option 2, therefore, go with what is in YOUR best interest.
    09-29-2013 08:04 AM
  3. Rocket_Girl's Avatar
    Here's the situation:

    -I am with Virgin Mobile. I have a contract- started 3 months ago.
    -I have an early upgrade fee of $50.00 that should technically be $450.00
    -It is a glitch in the system and the supervisor told me to take advantage of it.
    -They do not know when it will change.

    My question:

    Should I..

    1) Keep my best buy reservation, get the $50 off promotion, and buy the iPhone 5s when it comes in, go on contract and be happy?

    2) Go and buy the phone right away at Virgin Mobile store, go on contract and be on the reserve list?

    -By choosing option 1, I run the risk of losing the discounted upgrade fee (glitch)

    -If I go with option 2, I don't have to worry and I am secure. But no $50 discount.

    Need to know what the best plan of action would be. What would you do? Thanks to whomever responds.
    ^^Agree. Hard to put a price on peace of mind: it can be worth more than any dollar value you could attach!

    From your post, it does sound like you are leaning toward the peace of mind option. Also, by passing on the glitch, you're not losing money you had- you're passing on a theoretical windfall.

    The other thing about a glitch is: more glitches. Could get fixed while you are waiting, such that they come back and charge you once you pick up& activate your phone: activation is the point where they have you again at their mercy. Or could appear on your first monthly bill - a glitch in when they charge you rather than how much.

    the glitch - and the windfall - are only theoretical (and while you are waiting, so is your phone!) Meaning that you could wait for indefinite length of time, then still wind up paying the full $450 fee. Talk about a lose-lose!

    I may have just convinced myself of what I would do if I were in your shoes!
    09-29-2013 08:19 AM
  4. Kristen Cousineau's Avatar
    ^^Agree. Hard to put a price on peace of mind: it can be worth more than any dollar value you could attach!

    From your post, it does sound like you are leaning toward the peace of mind option. Also, by passing on the glitch, you're not losing money you had- you're passing on a theoretical windfall.

    The other thing about a glitch is: more glitches. Could get fixed while you are waiting, such that they come back and charge you once you pick up& activate your phone: activation is the point where they have you again at their mercy. Or could appear on your first monthly bill - a glitch in when they charge you rather than how much.

    the glitch - and the windfall - are only theoretical (and while you are waiting, so is your phone!) Meaning that you could wait for indefinite length of time, then still wind up paying the full $450 fee. Talk about a lose-lose!

    I may have just convinced myself of what I would do if I were in your shoes!
    Lol thanks. Option 2 it is. And yes it's possible they might find the error. But in that case I will just have to go and beat then up. Lol jk I would protest it of course. It's not my fault that they had an error right. Thanks for le input.


    Sent from my iPhone using Tapatalk - now Free
    Rocket_Girl likes this.
    09-29-2013 11:45 AM
  5. Kristen Cousineau's Avatar
    Seems to me like you've already decided on Option 2, therefore, go with what is in YOUR best interest.
    Thanks and yes. Option 2 it is


    Sent from my iPhone using Tapatalk - now Free
    09-29-2013 11:45 AM
  6. jsntrenkler's Avatar
    I have had that happen before over the years with AT&T, I once went to get a partial upgrade which should have been $449 out of pocket and it rang in at $199, I told the rep that wasn't right and he said "whatever it rings in as we sell it as" in your situation I would do the same thing. That is if you are happy with the service that you receive from Virgin Mobile.
    09-29-2013 01:20 PM

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