Contacts disappearing

[giper54]

My co worker has a 5c. He has his contacts synced with iCloud. His contacts are not connected to any of his email accounts either. All contacts have been saved to the phone. A few days ago he noticed that some of his contacts have disappeared. When he uses iMessage contacts that were saved now just show up as numbers and no longer as names. If he types in the numbers on iMessage the name will show but it is grayed out and has an i with a circle around it. Does anyone know how to have his contacts loaded on the phone again. He has also not backed up the phone to a computer either.

 

[Just_Me_D]

If his contacts are 'synced" with iCloud then they should be associated with his iCloud email account. To verify, have the co-worker login to his iCloud account via a computer and then select the contacts icon. If the contacts are present, he can then enable the toggle on his iPhone 5C next to contacts in the iCloud settings to have the contacts re-sync to his device.

 

[Ledsteplin]

Sometimes just toggling "contacts" off in iCloud settings, then back on can do the trick.


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[giper54]

Sometimes just toggling "contacts" off in iCloud settings, then back on can do the trick.


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Thank you. We tried your suggestion, but unfortunately it didn't work.

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[giper54]

If his contacts are 'synced" with iCloud then they should be associated with his iCloud email account. To verify, have the co-worker login to his iCloud account via a computer and then select the contacts icon. If the contacts are present, he can then enable the toggle on his iPhone 5C next to contacts in the iCloud settings to have the contacts re-sync to his device.

We tried that too but the missing contacts we're also not on his iclould website either

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[Ledsteplin]

We tried that too but the missing contacts we're also not on his iclould website either

Sent from my SAMSUNG-SM-G920A using Tapatalk

How many contacts missing? I enter most of mine in manually. Then they get backed up to iCloud. From then on, if I restore from iCloud, they're there. Did you try what was suggested by Just Me D?


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[giper54]

How many contacts missing? I enter most of mine in manually. Then they get backed up to iCloud. From then on, if I restore from iCloud, they're there. Did you try what was suggested by Just Me D?


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About 20-30 contacts are missing. Yes, we tried what Just Me D said to do. Thank you for your help too

 

[Ledsteplin]

About 20-30 contacts are missing. Yes, we tried what Just Me D said to do. Thank you for your help too

I would just enter them on manually. I do all mine that way. That is if you can't figure anything else out. It's hard to offer help when we don't know exactly what has been done or not done. Could those have been Facebook friends? If so, just toggle Contacts on under Facebook in the phone's settings.


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[giper54]

I would just enter them on manually. I do all mine that way. That is if you can't figure anything else out. It's hard to offer help when we don't know exactly what has been done or not done. Could those have been Facebook friends? If so, just toggle Contacts on under Facebook in the phone's settings.


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I asked and they are not Facebook friends but I will have him toggle contacts on under Facebook.

 

[Ledsteplin]

I asked and they are not Facebook friends but I will have him toggle contacts on under Facebook.

He may not want all his Facebook friends in his contacts then. It's hard to say what the problem is. If it's a new phone, he can call Apple support free. Maybe they can help. I would just enter them manually. I prefer that so I can use whatever profile photo I want for the contacts.


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