Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 12 of 12
Like Tree5Likes
  • 2 Post By StayClassy101
  • 1 Post By mikeo007
  • 1 Post By mudbuny
  • 1 Post By StayClassy101
  1. Thread AuthorThread Author   #1  
    StayClassy101's Avatar
    iMore Newbie

    Posts
    26 Posts
    Global Posts
    75 Global Posts

    Default Can't connect to my App Store or iTunes

    Hi guys, I just got the iPhone 5 today. Everything was great but now I'm not on wifi and I can connect to my App Store or iTunes. I've tried closing them out and re opening them, turning off the phone and back on, I even tried a hard reset and nothing. Any ideas why I can't connect now that I'm using my cellular Internet?
  2. #2  
    JustMe'D's Avatar

    Posts
    19,131 Posts
    Global Posts
    19,360 Global Posts
    iOS Version
    7.0.4

    Default re: Can't connect to my App Store or iTunes

    Verify that you have cellular data by typing in www.imore.com via your mobile Safari browser. If successful, go to Settings-iTunes & App Store, select your Apple ID and then select "sign out". Wait a few seconds and then sign back in. Hopefully, you'll be able to use the App Store.
  3. #3  
    mikeo007's Avatar
    iMore Intermediate

    Posts
    442 Posts
    Global Posts
    4,750 Global Posts

    Default re: Can't connect to my App Store or iTunes

    Couple of questions:
    Did you buy the phone from a store, or second hand from somebody else?
    Does your cell plan include smartphone data?
    Are you able to send/receive calls and text messages?
  4. Thread AuthorThread Author   #4  
    StayClassy101's Avatar
    iMore Newbie

    Posts
    26 Posts
    Global Posts
    75 Global Posts

    Default re: Can't connect to my App Store or iTunes

    Quote Originally Posted by JustMe'D View Post
    Verify that you have cellular data by typing in www.imore.com via your mobile Safari browser. If successful, go to Settings-iTunes & App Store, select your Apple ID and then select "sign out". Wait a few seconds and then sign back in. Hopefully, you'll be able to use the App Store.
    I tried that and now I can't even sign in at all now. :/
  5. Thread AuthorThread Author   #5  
    StayClassy101's Avatar
    iMore Newbie

    Posts
    26 Posts
    Global Posts
    75 Global Posts

    Default re: Can't connect to my App Store or iTunes

    Quote Originally Posted by mikeo007 View Post
    Couple of questions:
    Did you buy the phone from a store, or second hand from somebody else?
    Does your cell plan include smartphone data?
    Are you able to send/receive calls and text messages?
    Bought it brand new from tmobile, yes, everything unlimited. And I can send and receive iMessage.
  6. #6  
    JustMe'D's Avatar

    Posts
    19,131 Posts
    Global Posts
    19,360 Global Posts
    iOS Version
    7.0.4

    Default re: Can't connect to my App Store or iTunes

    Quote Originally Posted by StayClassy101 View Post
    I tried that and now I can't even sign in at all now. :/
    You stated that you can send and receive iMessages via cellular data. Can you surf the web? If so, I cannot understand why you cannot access the App Store or the iTunes Store. On my device, I disabled Wi-Fi and then logged out of the App Store. After logging back in, I had no problem accessing the App Store via LTE. Now that I'm thinking about it, go to Settings-General-Restrictions and make sure you didn't somehow restrict access to the App Store and iTunes.
  7. Thread AuthorThread Author   #7  
    StayClassy101's Avatar
    iMore Newbie

    Posts
    26 Posts
    Global Posts
    75 Global Posts

    Default re: Can't connect to my App Store or iTunes

    Yes I can surf the web and I'm using the imore forums app as writing this. I don't understand.
    Can't connect to my App Store or iTunes-imageuploadedbyimore-forums1375585809.379983.jpg
  8. Thread AuthorThread Author   #8  
    StayClassy101's Avatar
    iMore Newbie

    Posts
    26 Posts
    Global Posts
    75 Global Posts

    Default re: Can't connect to my App Store or iTunes

    Hey guys I appreciate all your help. When I gave up, I was going to completely reset the phone and I saw there that you can reset all the connectivity settings. So I tried that first, and it worked perfectly.
    Thank you again for all your help.
    JustMe'D and mikeo007 like this.
  9. #9  
    mikeo007's Avatar
    iMore Intermediate

    Posts
    442 Posts
    Global Posts
    4,750 Global Posts

    Default re: Can't connect to my App Store or iTunes

    Glad you got it sorted out
    JustMe'D likes this.
  10. #10  
    PubRickRan's Avatar
    iMore Nanite

    Posts
    2 Posts
    Global Posts
    1 Global Posts

    Default re: Can't connect to my App Store or iTunes

    I have a question but don't want to ask it in someone else's thread. Is there some secret way of starting a new thread on this site? I can't figure it out and have an iCloud /iphone question. Thanks!
  11. #11  
    mudbuny's Avatar
    iMore Newbie

    Posts
    28 Posts
    Global Posts
    50 Global Posts

    Default re: Can't connect to my App Store or iTunes

    There should be a blue button towards the top that you can click on that says start thread. However, I am not sure if maybe you can't start a thread until you have a certain amount of posts?
    JustMe'D likes this.
  12. Thread AuthorThread Author   #12  
    StayClassy101's Avatar
    iMore Newbie

    Posts
    26 Posts
    Global Posts
    75 Global Posts

    Default re: Can't connect to my App Store or iTunes

    Quote Originally Posted by PubRickRan View Post
    I have a question but don't want to ask it in someone else's thread. Is there some secret way of starting a new thread on this site? I can't figure it out and have an iCloud /iphone question. Thanks!
    Go into the forum you want to ask the question about and then the icon to start the thread is the same as replying. The symbol with the arrow that some use for air printing in their picture gallery
    JustMe'D likes this.

Similar Threads

  1. Is There An Alarm clock app that overrides phone's volume?
    By kilcher in forum iPhone Apps & Games
    Replies: 4
    Last Post: 02-07-2014, 01:21 AM
  2. Replies: 7
    Last Post: 08-08-2013, 11:37 AM
  3. Great to be here!
    By leslie haw in forum Introductions
    Replies: 14
    Last Post: 08-06-2013, 06:24 AM
  4. Make creative painting with Pendulum Painting app
    By Ajaykumar in forum iPhone Apps & Games
    Replies: 1
    Last Post: 08-05-2013, 08:27 AM

Posting Permissions