My Brother died recently aged 21. We as his family want to access his photo's & videos on his iphone5 but cannot due to being unable to bypass the security passcode. Your adviser tried very hard to be helpful but was unable to offer a solution to our plight. We find it unsatisfactory that in this situation when an Apple customer is deceased, their loved ones have no way of accessing precious memories from the iphone5 if a security passcode is unknown. This product is flawed in our opinion and we are devastated that Apple have been unable to over-ride the operating system to assisting us to gain access to this media:crying: Can anyone anywhere help us please?. The iphone 5 was never plugged into a PC. There is no itunes account. When connecting to a PC the device is listed as iphone but the right click doesn't pick up the media...just properties, shortcut etc.
Any advice would be gratefully appreciated. Many thanks
Any advice would be gratefully appreciated. Many thanks