1. rpoli86's Avatar
    Can only press the left side of the button. The middle and right side do nothing. It's very frustrating having to press one part of the lock button. If I bring it to Apple for a replacement does anyone know what version of iOS would come on the phone?

    I have a Jailbreak and do not want 6.1.3. Thanks!
    04-05-2013 07:11 AM
  2. wolfedude88's Avatar
    Lol I feel you on that. Mine is messed up too, but I have been really busy with moving and haven't been able to go to the apple store.

    Not sure what version you will get yet.
    04-05-2013 07:23 AM
  3. rpoli86's Avatar
    Apple store replaced it in 10 min. Speaker ended up not working either.
    04-12-2013 01:29 PM
  4. John Yester's Avatar
    Good deal. They will always make things right!

    When ever in doubt always check with them first.
    04-12-2013 02:48 PM
  5. Hook Man's Avatar
    Apple store replaced it in 10 min. Speaker ended up not working either.
    Did they give you a brand new phone or just replace the bad parts? Mine is doing the exact same thing.
    04-12-2013 11:04 PM
  6. rpoli86's Avatar
    They did not replace parts I got a new phone
    04-13-2013 01:33 PM
  7. rpoli86's Avatar
    The guy said the lock button not working is a common occurrence. Two of my friends are having this problem as well. The speaker was not as common but they replace phones for both issues.
    04-13-2013 01:34 PM
  8. plt3121MarineAlways's Avatar
    Is that regardless of where you bought it?
    04-13-2013 01:43 PM
  9. rpoli86's Avatar
    Yea i live in jersey and went to the apple store in Staten Island, NY
    04-13-2013 03:37 PM
  10. Jenny Lee1's Avatar
    Do you have AppleCare?
    05-05-2013 04:48 PM
  11. SeanHRCC's Avatar
    Had mine replaced 2 weeks ago for the exact same issue.
    05-05-2013 06:35 PM
  12. rileyfletcher's Avatar
    Why this always happen to me. I recently bought iPhone 5 like you said some of the buttons are not working correctly. Thank God! As soon as take to Apple store they replace with phone immediately. No problem with the new phone.
    05-08-2013 03:28 AM
  13. ups925's Avatar
    Same thing happened to my i5 I got launch day. Only the far left side of the phone would work. I was on 6.1.2 and jailbroken, so I just used an activator tweak to lock my screen. A friend swapped his phone at apple and got a 6.1.2 replacement, so I took my chances and took mine in. I got a 6.1.2 refurb. I have applecare + but since it was a standard warranty issue, it was a no charge replacement and applecare wasnt even needed. I asked, and my apple care + would carry onto the new device. If you have this issue and still want 6.1.2, I suggest going as quickly as possible for the best chance of getting a 6.1.2 refurb.

    Note: you do not get a "new" phone. My friend kept saying new in box, but it was a refurb phone that came in a blank white box. No extra cables or another headset, just a refurb "new" one. I was happy with the refurb, since the apple lady said they replace the screen and battery for all refurbs. I have noticed a great improvement in battery life. My work is littered with deadspots, and is constantly searching for signal which drains the battery.
    05-08-2013 11:30 AM
  14. spark032207#WN's Avatar
    Had the same problem. Genius Bar said it's a pretty common problem. I got mine swapped without question.
    05-08-2013 07:36 PM
  15. brooklyndon2911's Avatar
    Had the same problem made an appointment and had a new phone in 15 minutes. Apple guy said its a common problem.
    05-08-2013 09:50 PM
  16. Jonny16's Avatar
    when they gave you a knew one did you lose all of your messages and photos ect.
    05-13-2013 06:03 PM
  17. Chris Kerrigan's Avatar
    when they gave you a knew one did you lose all of your messages and photos ect.
    You shouldn't as long as you're backing up with iCloud/iTunes
    05-14-2013 09:41 AM

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