Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 17 of 17
  1. Thread AuthorThread Author   #1  
    rpoli86's Avatar
    iPhone Newbie

    Posts
    26 Posts
    Global Posts
    29 Global Posts

    Default iPhone 5 lock button not working correctly

    Can only press the left side of the button. The middle and right side do nothing. It's very frustrating having to press one part of the lock button. If I bring it to Apple for a replacement does anyone know what version of iOS would come on the phone?

    I have a Jailbreak and do not want 6.1.3. Thanks!
  2. #2  
    wolfedude88's Avatar
    iMore Intermediate

    Posts
    246 Posts
    Global Posts
    268 Global Posts

    Default Re: iPhone 5 lock button not working correctly

    Lol I feel you on that. Mine is messed up too, but I have been really busy with moving and haven't been able to go to the apple store.

    Not sure what version you will get yet.
  3. Thread AuthorThread Author   #3  
    rpoli86's Avatar
    iPhone Newbie

    Posts
    26 Posts
    Global Posts
    29 Global Posts

    Default Re: iPhone 5 lock button not working correctly

    Apple store replaced it in 10 min. Speaker ended up not working either.
  4. #4  
    John Yester's Avatar

    Posts
    4,074 Posts
    Global Posts
    15,592 Global Posts
    iOS Version
    7.x.x

    Default Re: iPhone 5 lock button not working correctly

    Good deal. They will always make things right!

    When ever in doubt always check with them first.
    John Yester
    Moderator Team Leader, iMore.com


  5. #5  
    Hook Man's Avatar
    iPhone Newbie

    Posts
    38 Posts

    Default Re: iPhone 5 lock button not working correctly

    Quote Originally Posted by rpoli86 View Post
    Apple store replaced it in 10 min. Speaker ended up not working either.
    Did they give you a brand new phone or just replace the bad parts? Mine is doing the exact same thing.
  6. Thread AuthorThread Author   #6  
    rpoli86's Avatar
    iPhone Newbie

    Posts
    26 Posts
    Global Posts
    29 Global Posts

    Default Re: iPhone 5 lock button not working correctly

    They did not replace parts I got a new phone
  7. Thread AuthorThread Author   #7  
    rpoli86's Avatar
    iPhone Newbie

    Posts
    26 Posts
    Global Posts
    29 Global Posts

    Default Re: iPhone 5 lock button not working correctly

    The guy said the lock button not working is a common occurrence. Two of my friends are having this problem as well. The speaker was not as common but they replace phones for both issues.
  8. #8  
    plt3121MarineAlways's Avatar
    iPhone Intermediate

    Posts
    127 Posts
    iOS Version
    5.1/6.0

    Default Re: iPhone 5 lock button not working correctly

    Is that regardless of where you bought it?
  9. Thread AuthorThread Author   #9  
    rpoli86's Avatar
    iPhone Newbie

    Posts
    26 Posts
    Global Posts
    29 Global Posts

    Default Re: iPhone 5 lock button not working correctly

    Yea i live in jersey and went to the apple store in Staten Island, NY
  10. #10  
    Jenny Lee1's Avatar
    iPhone Nanite

    Posts
    1 Posts

    Default Re: iPhone 5 lock button not working correctly

    Do you have AppleCare?
  11. #11  
    SeanHRCC's Avatar
    iMore Genius

    Posts
    8,513 Posts
    Global Posts
    8,515 Global Posts
    iOS Version
    Taco Bell

    Default Re: iPhone 5 lock button not working correctly

    Had mine replaced 2 weeks ago for the exact same issue.
    "Speed has never killed anyone; suddenly becoming stationary...that's what gets you." - Jeremy Clarkson
  12. #12  
    rileyfletcher's Avatar
    iMore Newbie

    Posts
    17 Posts

    Default Re: iPhone 5 lock button not working correctly

    Why this always happen to me. I recently bought iPhone 5 like you said some of the buttons are not working correctly. Thank God! As soon as take to Apple store they replace with phone immediately. No problem with the new phone.
  13. #13  
    ups925's Avatar
    iMore Intermediate

    Posts
    164 Posts
    Global Posts
    311 Global Posts

    Default Re: iPhone 5 lock button not working correctly

    Same thing happened to my i5 I got launch day. Only the far left side of the phone would work. I was on 6.1.2 and jailbroken, so I just used an activator tweak to lock my screen. A friend swapped his phone at apple and got a 6.1.2 replacement, so I took my chances and took mine in. I got a 6.1.2 refurb. I have applecare + but since it was a standard warranty issue, it was a no charge replacement and applecare wasnt even needed. I asked, and my apple care + would carry onto the new device. If you have this issue and still want 6.1.2, I suggest going as quickly as possible for the best chance of getting a 6.1.2 refurb.

    Note: you do not get a "new" phone. My friend kept saying new in box, but it was a refurb phone that came in a blank white box. No extra cables or another headset, just a refurb "new" one. I was happy with the refurb, since the apple lady said they replace the screen and battery for all refurbs. I have noticed a great improvement in battery life. My work is littered with deadspots, and is constantly searching for signal which drains the battery.
  14. #14  
    spark032207#WN's Avatar
    iPhone Beginner

    Posts
    55 Posts
    Global Posts
    238 Global Posts

    Default Re: iPhone 5 lock button not working correctly

    Had the same problem. Genius Bar said it's a pretty common problem. I got mine swapped without question.
  15. #15  
    brooklyndon2911's Avatar
    iMore Beginner

    Posts
    78 Posts
    Global Posts
    80 Global Posts
    iOS Version
    5.1

    Default Re: iPhone 5 lock button not working correctly

    Had the same problem made an appointment and had a new phone in 15 minutes. Apple guy said its a common problem.
  16. #16  
    Jonny16's Avatar
    iPhone Nanite

    Posts
    1 Posts

    Default Re: iPhone 5 lock button not working correctly

    when they gave you a knew one did you lose all of your messages and photos ect.
  17. #17  
    Chris Kerrigan's Avatar
    iMore Intermediate

    Posts
    141 Posts
    Global Posts
    4,142 Global Posts
    iOS Version
    6.1.4

    Default Re: iPhone 5 lock button not working correctly

    Quote Originally Posted by Jonny16 View Post
    when they gave you a knew one did you lose all of your messages and photos ect.
    You shouldn't as long as you're backing up with iCloud/iTunes

Similar Threads

  1. iPhone 5 sleep/wake button not working!
    By Shmoham in forum iPhone 5
    Replies: 7
    Last Post: 01-17-2013, 09:18 PM
  2. Power/lock button not working.
    By salaveciic in forum iPhone 4S
    Replies: 2
    Last Post: 01-15-2013, 08:48 PM
  3. home button not working on new iphone 4
    By Kevyerin in forum iPhone 4
    Replies: 9
    Last Post: 06-23-2010, 04:40 PM
  4. Replies: 0
    Last Post: 07-12-2009, 12:59 PM
  5. Replies: 4
    Last Post: 10-24-2008, 10:23 AM

Posting Permissions