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  1. Thread AuthorThread Author   #1  
    RevJar's Avatar
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    Default Dead wifi, again

    So I got my iPhone 5 brand new on Jan. 8. That night I was calling Verizon because the wifi was sluggish to none. After a few days and being escalated to Apple, Apple ruled it DOA and I got a new phone. Today (Jan. 27) wifi won't connect to my home network or at the church where I work. It sees both networks. I even tried putting in the passwords again and I get a prompt that says it can't connect to network. I know the 5 has been plagued with wifi issues, but this is getting ridiculous. I have reset all settings, reset network settings and get no response. The only thing that changed between yesterday and today was that I put my phone in an Otterbox case yesterday. Surely that wouldn't kill my wifi; it never did on my 4. Any suggestions short of punting it?

    Phone is running stock 6.0.2 and wifi was working okay before this morning.
  2. #2  
    iandrewj's Avatar
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    Default Dead wifi, again

    Check to see if the routers you are connecting to are using auto channel. You'll have to login to the router and change the setting. Most, if not all, routers use auto. Apple wifi devices have a love hate relationship with this setting. Choose a channel that potentially has no overlap with other routers that might be around you. Your best bets are ch. 11, 1 or 6 (in that order). If you have a laptop, install a program called inSSIDer (android has an app call Wifi Analyzer that does the same job). This will allow you to do a site survey to see what channels are being used around you. Good luck!


    Sent from my iP5 using Tapatalk
  3. #3  
    Heisenberg's Avatar

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    Default Re: Dead wifi, again

    In my case ,and based on solely my own scenarios, I've noticed that
    if I have a case on my iPhone 5, which is very rare, my wifi connectivity
    suffers at times. Something makes me think the Otterbox might be
    causing connectivity issues. Try and connect the phone to those
    networks without a case and see what kind of results you get. I'm
    convinced that the iPhone 5 issues are real.
    Formerly forever29
    iPhone 5S 64GB
    Galaxy Note 3
    iPad Mini with Retina 32gb
  4. #4  
    lizinnyc's Avatar
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    Default Dead wifi, again

    I have found that the reception on my iphone 5 (wifi in particular) is particularly sensitive to the case I have on. With no case, my iphone 5 is just as good as my 4s. If I use a case with any metal, the reception suffers a lot - to the point where I cannot maintain a wifi connection when I am sitting 2 feet from the router. Most plastic cases are okay, though I sometimes have trouble with a weak signal (even where my 4s can connect without problem). So, my guess is that the case may be causing the issue.
  5. #5  
    SeanHRCC's Avatar
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    Default Re: Dead wifi, again

    What frequency is the router transmitting on that your iPhone is trying to connect to? (IE: 2.4Ghz, etc)
    "Speed has never killed anyone; suddenly becoming stationary...that's what gets you." - Jeremy Clarkson
  6. Thread AuthorThread Author   #6  
    RevJar's Avatar
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    Default Dead wifi, again

    I tried a host of things. I changed channels on the router. Heck, I even tried two different routers at home and one at work. Nothing. Otterbox case on or off, wifi would not connect until I was on the phone with Apple setting up for service pickup when it decided to start working. I was one room away from the router with no case on. Two rooms away and no signal. Same at the office.

    I just got an email back from Apple that they were unable I reproduce the issue and it should be delivered to me tomorrow. So I guess the Otterbox case was partly to blame. So now I need to find a new case that will protect it that gives protection like an Otterbox but doesn't kill the wifi. But what I don't get is when I took the case off, rebooted the device, heck, even when I restored it to a new device with no case that it couldn't connect to wifi. Any thoughts on that one?
  7. #7  
    Heisenberg's Avatar

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    Default Dead wifi, again

    What kind of router do you have at home?
    Formerly forever29
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    Galaxy Note 3
    iPad Mini with Retina 32gb
  8. Thread AuthorThread Author   #8  
    RevJar's Avatar
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    Default Dead wifi, again

    Currently is an AT&T A/B/G (A/B for sure) and a Dlink A/B/G/N.
  9. #9  
    Heisenberg's Avatar

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    Default Re: Dead wifi, again

    Quote Originally Posted by RevJar View Post
    Currently is an AT&T A/B/G (A/B for sure) and a Dlink A/B/G/N.
    I can tell you that in my experience my iPhone 4S did a much better job of staying connected
    to whatever routers it was connected to and actually maintaining the speeds the MBPS were
    assigned to give. Same routers, same places, walls and stuff that could block connections,
    I'm having bad experiences with my iPhone 5 and I can think of nothing else but it being due
    to the wifi antenna. I really think that your device suffers from the same antenna problem and
    doesn't handle barriers (walls and such) that well.

    Being right next to the routers and the phone not connecting is a whole 'nother thing. If another
    exchange doesn't work, I don't know what else can be done. I've pretty much gave up myself
    on the wifi issues I've had with this thing.
    Formerly forever29
    iPhone 5S 64GB
    Galaxy Note 3
    iPad Mini with Retina 32gb
  10. #10  
    iandrewj's Avatar
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    Default Dead wifi, again

    Quote Originally Posted by RevJar View Post
    Currently is an AT&T A/B/G (A/B for sure) and a Dlink A/B/G/N.
    Does the AT&T not have wifi N? Can all your wifi devices support N connections? If so set the AT&T and DLink to N only. Try this using G only as well.

    Also, what model DLink? There might be a firmware update for it which could fix the problem.


    Sent from my iP5 using Tapatalk

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