Do not disturb doesn't work 100%

**projectman** · 01-15-2013, 02:16 PM

I have not been able to find this exact issue anywhere in the forum so hopefully this will be answered without too much negative feedback. Coming from a Blackberry, I have been an iPhone user for just a few months (beginning with the iPhone 5). I was very accustomed to my "do not disturb" feature automatically kicking in as soon as I plugged my phone in for the night. I attempted to set that kind of a schedule for my i5 with a large measure of success. The weird part is this... Even when I manually set the device to 'do not disturb' I get an email notification from one particular source nearly every night. That source is simply an email coming through my work email. No other alerts take place; just the one that comes at 4:40AM. That's right - 4:40AM. There is nothing special about the sender. They aren't listed as a favorite on the phone. Any ideas? I have looked for any kind of customization that I may have accidentally activated but I cannot figure this out.

Thanks,
Steve

iPhone 5; iOS 6.0.1

**kch50428** · 01-15-2013, 02:23 PM

DnD is working as designed. It doesn't do what you were accustomed to on Blackberry.

Is your work email address associated with a VIP contact in your contacts? If so, that's where the early morning alert is coming from... try creating a second, non VIP entry with just the email address that triggers the alert and see what happens.

**projectman** · 01-15-2013, 09:54 PM

Just verified that there are no work email addresses associated with VIP. So I guess that is not it.

Thanks,
Steve

**Karenkcoulter** · 01-16-2013, 07:08 AM

No real clue why one email would make it through, but I'm wondering if the email is tagged as urgent/important. I've never heard of that being a feature of DND but its possible.

You could also try deleting and re-adding the email account.

**SeanHRCC** · 01-16-2013, 07:27 AM

Is the email address associated with someone that is on your VIP list? I had a similar problem a few weeks back, and it turned out that when i added my immediate supervisor to my VIP list during the holidays in case of emergency calls, i did not remember that i had put in the general department response email address under his name, so i was getting several emails per day when i was off duty and on vacation...it was quite annoying and i had no idea what was going on, but then i checked within his contact information and sure enough, along with his personal email, there was the department email address as well (that sends out daily auto updates to us). Deleted it and all was well.

**projectman** · 01-16-2013, 09:30 PM

Just saw that the sender was listed in my contacts. I did not even realize it was there. Nothing special within the entry but I deleted anyway. We will see what happens at 4:40AM.