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  1. Thread AuthorThread Author   #1  
    jf1450's Avatar
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    Default Can't change mail alert tone

    Also can't change ringtone, both are stuck on 'Marimba'. It is a new iPhone 5 that I got my wife for Christmas to replace her 4. When she set it up she did a restore from backup and not a setup as new when she plugged it into her MBP with iTunes. I tried it on my 4s and it worked as designed but doing the same technique on her 5 they don't change.

    Any ideas? Should she have set it up as new rather then restore from backup? Do ya think we should try a restore now? Other than that glitch it looks and works excellent. We already tried a reset and also turned off and back on.

    Thanks!

    Jeff


    Sent from my iPad using Tapatalk
    Last edited by jf1450; 12-29-2012 at 01:43 PM.
  2. #2  
    Alli's Avatar
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    Default Re: Can't change mail alert tone

    Can you change an individual contact's ringtone?
  3. Thread AuthorThread Author   #3  
    jf1450's Avatar
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    Default Can't change mail alert tone

    Hi Alli,

    I couldn't find a setting to change a contacts sound for emails. I did try text tone and ring tone and they worked fine. It seems to be only the default email tone that is stubborn. All the poor woman wants is a ding but we can't seem to get there from here. :-)

    Jeff


    Sent from my iPad using Tapatalk
  4. #4  
    Alli's Avatar
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    Default Re: Can't change mail alert tone

    Seems very strange that you can change your ringtones, but not email. You might want to try restoring as new to make sure it works, and then restore your backup.
  5. Thread AuthorThread Author   #5  
    jf1450's Avatar
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    Default Can't change mail alert tone

    Ok, we'll try that sometime today Alli and let you know how it goes. Thanks!

    Jeff


    Sent from my iPad using Tapatalk
  6. Thread AuthorThread Author   #6  
    jf1450's Avatar
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    Default Can't change mail alert tone

    Just closing the loop. I'm in software development so I know strange things happen. I sent her a test email this morning and heard "ding"! It fixed itself, only God and Steve know how. :-). I'm not going to change it just to see what happens, "if it ain't broke, don't fix it." Thanks much for your advice!

    Jeff


    Sent from my iPad using Tapatalk
  7. #7  
    Alli's Avatar
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    Default Re: Can't change mail alert tone

    Haha!! Somehow that figures. I find that 8 out of 10 times, just doing a reset solves whatever the problem is. (This surprises many of my customers, but it shouldn't!)

    Glad it's all working.
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    jf1450 (12-30-2012)
  8. #8  
    TaraLynn7's Avatar
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    Default Re: Can't change mail alert tone

    I cannot change my ringtone for incoming calls. I can pick and choose for everything else but not an incoming call. The phone is only 2 months old .. It frustrating considering the cost of a phone
    Can anyone help? I do appreciate your time. Ps. I have tried a soft reset already.


    Tara
  9. #9  

    Default Re: Can't change mail alert tone

    Quote Originally Posted by TaraLynn7 View Post
    I cannot change my ringtone for incoming calls. I can pick and choose for everything else but not an incoming call. The phone is only 2 months old .. It frustrating considering the cost of a phone
    Can anyone help? I do appreciate your time. Ps. I have tried a soft reset already.


    Tara
    Settings>Sounds>Tap Ringtones>Select Ringtone. Now go to Settings>Notifications>Phone>Check that the same Ringtone is set. <---This did not work? You said you tried a "soft reset". Did you try a hard reset? Hold both the top power button and the home button at the same time until the Apple logo appears, then release. Note: Be sure you select a Ringtone for calls, and not a text alert tone. Can you change the Ringtone for individual contacts?


    Sent from from my ancient but trustworthy iPhone 5

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