Can't change mail alert tone

[jf1450]

Also can't change ringtone, both are stuck on 'Marimba'. It is a new iPhone 5 that I got my wife for Christmas to replace her 4. When she set it up she did a restore from backup and not a setup as new when she plugged it into her MBP with iTunes. I tried it on my 4s and it worked as designed but doing the same technique on her 5 they don't change.

Any ideas? Should she have set it up as new rather then restore from backup? Do ya think we should try a restore now? Other than that glitch it looks and works excellent. We already tried a reset and also turned off and back on.

Thanks!

Jeff


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[Alli]

Can you change an individual contact's ringtone?

 

[jf1450]

Hi Alli,

I couldn't find a setting to change a contacts sound for emails. I did try text tone and ring tone and they worked fine. It seems to be only the default email tone that is stubborn. All the poor woman wants is a ding but we can't seem to get there from here.

Jeff


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[Alli]

Seems very strange that you can change your ringtones, but not email. You might want to try restoring as new to make sure it works, and then restore your backup.

 

[jf1450]

Ok, we'll try that sometime today Alli and let you know how it goes. Thanks!

Jeff


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[jf1450]

Just closing the loop. I'm in software development so I know strange things happen. I sent her a test email this morning and heard "ding"! It fixed itself, only God and Steve know how. . I'm not going to change it just to see what happens, "if it ain't broke, don't fix it." Thanks much for your advice!

Jeff


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[Alli]

Haha!! Somehow that figures. I find that 8 out of 10 times, just doing a reset solves whatever the problem is. (This surprises many of my customers, but it shouldn't!)

Glad it's all working.

 

[TaraLynn7]

I cannot change my ringtone for incoming calls. I can pick and choose for everything else but not an incoming call. The phone is only 2 months old .. It frustrating considering the cost of a phone
Can anyone help? I do appreciate your time. Ps. I have tried a soft reset already.


Tara

 

[Ledsteplin]

I cannot change my ringtone for incoming calls. I can pick and choose for everything else but not an incoming call. The phone is only 2 months old .. It frustrating considering the cost of a phone
Can anyone help? I do appreciate your time. Ps. I have tried a soft reset already.


Tara

Settings>Sounds>Tap Ringtones>Select Ringtone. Now go to Settings>Notifications>Phone>Check that the same Ringtone is set. <---This did not work? You said you tried a "soft reset". Did you try a hard reset? Hold both the top power button and the home button at the same time until the Apple logo appears, then release. Note: Be sure you select a Ringtone for calls, and not a text alert tone. Can you change the Ringtone for individual contacts?


Sent from from my ancient but trustworthy iPhone 5