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  • 1 Post By Andrew Ngo
  1. Thread AuthorThread Author   #1  
    roysilb's Avatar
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    Default iphone 5 restarting itself

    hey :]
    i bought my iphone 5 about a month ago, and two weeks ago it started to restart itself... it happens 1-2 times a day and its really annoying. does anyone know how to solve this?
  2. #2  
    Wallace's Avatar
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    Default Re: iphone 5 restarting itself

    You could try a factory restore. If that fails a trip to Apple might be called for...
    Cracking Toast Gromit!
  3. #3  
    SeanHRCC's Avatar
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    Default Re: iphone 5 restarting itself

    This isn't a common issue, so a common solution is not going to be had.

    1.) Try a hard restart.
    2.) Try a restore.
    3.) Return it to Apple for a replacement.
    "Speed has never killed anyone; suddenly becoming stationary...that's what gets you." - Jeremy Clarkson
  4. #4  
    Mark511's Avatar
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    Default Re: iphone 5 restarting itself

    I had this problem and ended up bringing it to the genius bar, this is after Apple Support had me do a system restore and the problem persisted over the next week. The genius bar reinstalled the firmware and I'm still having the same issue but it's not every day, now it's restarting once every couple of days and I went from having great battery life to terrible battery life. So I'll be calling Apple support again this week. I'm a big iphone fan but this version of iOS just seems very "buggy" hopefully they can get a handle on it soon. iOS 4 and 5 ran very smooth with no issues at all.
    iPhone 5 Black and Slate 16GB
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  5. #5  
    JustMe'D's Avatar

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    Default iphone 5 restarting itself

    Quote Originally Posted by Mark511 View Post
    I had this problem and ended up bringing it to the genius bar, this is after Apple Support had me do a system restore and the problem persisted over the next week. The genius bar reinstalled the firmware and I'm still having the same issue but it's not every day, now it's restarting once every couple of days and I went from having great battery life to terrible battery life. So I'll be calling Apple support again this week. I'm a big iphone fan but this version of iOS just seems very "buggy" hopefully they can get a handle on it soon. iOS 4 and 5 ran very smooth with no issues at all.
    Could your issue be caused by a rogue app of some sort and not necessarily iOS?
  6. #6  
    wolfedude88's Avatar
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    Default Re: iphone 5 restarting itself

    Quote Originally Posted by SeanHRCC View Post
    This isn't a common issue, so a common solution is not going to be had.

    1.) Try a hard restart.
    2.) Try a restore.
    3.) Return it to Apple for a replacement.
    I actually read another thread from someone else where a number of users were having reboot issues, I too have experienced a few. It happens for me generally when entering or leaving a text message, maybe once every couple of days. Not a big enough deal to worry for myself.

    I hear it happens on iphone 4s's as well on 6.0, so it probably is just a software issues affecting a limited number of users.
  7. #7  
    jamalsharifi's Avatar
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    Default Re: iphone 5 restarting itself

    how
  8. #8  
    _YoKolorMeBadd's Avatar
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    Default Re: iphone 5 restarting itself

    Quote Originally Posted by jamalsharifi View Post
    how
    How what?
    Verizon iPhone 5 16GB
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  9. #9  
    NolansVlogs's Avatar
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    Default Re: iphone 5 restarting itself

    Is there any apps crashing? If do delete that app, that's the cause
    Last edited by Alli; 03-12-2013 at 11:57 AM. Reason: removing link
  10. #10  
    hydrogen3's Avatar
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    Default Re: iphone 5 restarting itself

    Quote Originally Posted by wolfedude88 View Post
    I actually read another thread from someone else where a number of users were having reboot issues, I too have experienced a few. It happens for me generally when entering or leaving a text message, maybe once every couple of days. Not a big enough deal to worry for myself.

    I hear it happens on iphone 4s's as well on 6.0, so it probably is just a software issues affecting a limited number of users.
    I have a 4S. I've never had this issue.
    "Some are born great, some achieve greatness, and some have greatness thrust upon them".
  11. #11  
    John Yester's Avatar

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    Default Re: iphone 5 restarting itself

    Call up Apple and they will email you a link for troubleshooting. It will send them device info and they could very well figure out what could be causes the crashes and reboots. They are able to tell what and when it happens.

    Worth a shot if yo try the above and it does not fix your issues.
    John Yester
    Moderator Team Leader, iMore.com


  12. #12  
    Andrew Ngo's Avatar
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    Default Re: iphone 5 restarting itself

    It is running low on RAM problem. Whenever my phone starts restarting itself, I close all the apps that I don't currently use, the restarting stops. I hope Apple will release an update for this problem.
    FibiMC likes this.
  13. #13  
    FibiMC's Avatar
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    Default Re: iphone 5 restarting itself

    Quote Originally Posted by Andrew Ngo View Post
    It is running low on RAM problem. Whenever my phone starts restarting itself, I close all the apps that I don't currently use, the restarting stops. I hope Apple will release an update for this problem.
    I guess this is the truth.

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