Invalid Sim

**cpc12** · 11-22-2012, 09:46 AM

Yesterday out of the blue my phone said invalid sim. I rebooted the phone and it did not help.

I waited a few minutes and shut the phone down for 3 minutes and them restarted the phone and it was fine.

Is this going to be a reoccurring issue.

Should I go to my Apple store or call Verizon.

Don't want this to keep happening since I run a business through my phone.

Thanks and Happy Thanksgiving.

**cpc12** · 11-22-2012, 10:31 PM

No one has any input on this ?

Thanks

**Peligro911** · 11-22-2012, 10:59 PM

I would say just a random thing I would try just taking sim out and putting back in

**j_benj** · 11-23-2012, 08:54 AM

This was happening to me on and off since launch day. Rebooting fixed it until a few weeks ago. I wound up fixing it by removing the SIM card and wiping it off with a microfiber cloth. looked like it had something smudged on it like fingerprint grease. working fine now and I haven't gotten the invalid SIM error again since.

**dream weave** · 11-23-2012, 09:25 AM

I had the same issue shortly after receiving mine. Popped sim out, wiped off, and hasn't been an issue since I put it back in.

**cpc12** · 11-23-2012, 09:23 PM

Thanks. I'll try cleaning sim if it happens again.

**cpc12** · 11-26-2012, 08:49 PM

Update.

I got the same invalid sim error in the same location today.

I have never removed the card so I doubt it's dirty, not sure if its LTE related or weather related.

I leave my phone in my truck while I work. It was not that cold today.

If I turn off the phone... Wait a minute and turn back on its fine, problem is I miss texts and calls while its in invalid sim mode.

Is this a phone issue or a SIM card issue....

**e koulak** · 11-26-2012, 08:51 PM

Originally Posted by cpc12

Update.

I got the same invalid sim error in the same location today.

I have never removed the card so I doubt it's dirty, not sure if its LTE related or weather related.

I leave my phone in my truck while I work. It was not that cold today.

If I turn off the phone... Wait a minute and turn back on its fine, problem is I miss texts and calls while its in invalid sim mode.

Is this a phone issue or a SIM card issue....

Could've gotten fingerprint smudges on contacts when installing

**cpc12** · 11-26-2012, 08:52 PM

It came installed I have never removed it.

I guess I'll take a look. I doubt it though.

**dream weave** · 11-26-2012, 09:02 PM

Mine was in as it shipped as well. Never touched it and it was a problem.

**Hackaveli** · 11-26-2012, 09:14 PM

Have you tried Resetting the Network Settings Yet?

**j_benj** · 11-26-2012, 09:50 PM

Originally Posted by cpc12

Update.

I got the same invalid sim error in the same location today.

I have never removed the card so I doubt it's dirty, not sure if its LTE related or weather related.

I leave my phone in my truck while I work. It was not that cold today.

If I turn off the phone... Wait a minute and turn back on its fine, problem is I miss texts and calls while its in invalid sim mode.

Is this a phone issue or a SIM card issue....

Mine came pre-installed from Verizon and it was dirty when I removed it.

**cpc12** · 11-26-2012, 11:08 PM

Haven't reset network settings yet.

I assume that's in settings ?

Ill have to take out the sim if it does this again.

I have popping out that little door. Always think its gonna break.

**cpc12** · 11-26-2012, 11:09 PM

What happens when you reset the network ? Do you need to do anything after resetting ?

**Peligro911** · 11-27-2012, 02:06 AM

Originally Posted by cpc12

What happens when you reset the network ? Do you need to do anything after resetting ?

Phone reboots and basically it erases the saved networks and network settings so all you have to do is re type your wifi password

Sent from my iPhone 5 from a galaxy far far away (in the USA ) using Tapatalk !

**j_benj** · 11-27-2012, 07:08 AM

Originally Posted by cpc12

Haven't reset network settings yet.

I assume that's in settings ?

Ill have to take out the sim if it does this again.

I have popping out that little door. Always think its gonna break.

It's no biggie, really. It feels flimsy but it was pretty good when I popped the drawer out. Trust me I was about to go to the Apple store because the No SIM error was driving me crazy. After cleaning the SIM I haven't seen the error again. It's been about a month now I think.

**Ipheuria** · 11-27-2012, 08:06 AM

I used to have this issue with my iPhone 4. It happens on some units when the sim tray is a little loose. If the SIM card loses contact then it will give problems. I took my iPhone 4 in I had screen shots of the times it said "no sim" which was what happened to me. I explained what happened and that I had to reseat the SIM while the phone was on to fix it and they swapped the phone. I never had a problem after that. Whatever you do don't restore your phone the tool they use to test your network connection the logs get wiped out on a restore. They need a week's worth of logs but I don't think they will even check the logs just do screeshots when it happens to show.

**cpc12** · 11-27-2012, 06:39 PM

I cleaned my SIM card even though it was not dirty.

I hope this resolves my SIM card issues.

I think it's software related not a physical issue, seems to always happen in one customers driveway.

It's happened other places too but never at my house.

I guess I'll take screen shots and record the issue and bring it to apple if it persists.

**iLive an iLife** · 11-28-2012, 10:55 PM

Originally Posted by cpc12

I cleaned my SIM card even though it was not dirty.

I hope this resolves my SIM card issues.

I think it's software related not a physical issue, seems to always happen in one customers driveway.

It's happened other places too but never at my house.

I guess I'll take screen shots and record the issue and bring it to apple if it persists.

I had this same issue a couple weeks ago. Luckily for me, cleaning the card worked. I would go into a Verizon store, explain that you have a bad SIM card and they should exchange it. The gentleman I spoke with at the Verizon Store said if cleaning the SIM didn't work they'd swap the card.

**cpc12** · 11-29-2012, 07:06 PM

Can I just go to an apple store.

I try to NEVER go to a Verizon store. They never have a clue and its usually a bunch of teenagers.

Thanks

**iLive an iLife** · 11-30-2012, 03:44 PM

I don't think Apple has replacement micro, er, nano, er, "whatever they call them" SIMs. I'd give them a call to check before you make a trip.

I completely agree about the Verizon Store too. Some of the things their reps say to customers make me just shake my head and walk away.

**Heisenberg** · 11-30-2012, 04:06 PM

I don't see why Verizon wouldn't just give you a new sim card without trouble.

**cpc12** · 11-30-2012, 04:24 PM

Probably right.

As far as hardware support forget it.

**Heisenberg** · 11-30-2012, 05:22 PM

Originally Posted by cpc12

Probably right.

As far as hardware support forget it.

By the way, I've gotten a brand new sim card for AT&T at an Apple Store. I'm sure they
carry nano sims for Verizon, AT&T, and Sprint.

**meheidi10984** · 12-19-2012, 11:33 AM

I had this happen last night, December 18, 2012. I was at work getting ready to leave and was walking out of the office and checked my phone and saw "Invalid Sim" where my 'service' bar(s) usually are. I then proceeded to text a friend to see if they could get my text and of course, "Not Delivered". I then tried to place a call to see if maybe this would some how reconnect my "Sim/Service" but the call failed. I waited about 30 minutes and then my phone returned to normal. Not sure what the cause of this was but I hope this is not a regular thing. I will be visiting the nearest Apple store if this occurs again (after taking screenshots of the mishap).