1. mmaheshwary's Avatar
    Hi guys,

    I am new to this forum, and hopefully someone can help me out here. I use the earphones with mic for most of my calls. I recently upgraded from my 3GS to the 5, and I have noticed a significant loss of incoming audio quality when using the earphones for calls. Just using the handset seems fine. Is anyone else also facing this issue?

    Thanks!

    p.s. I have tried different earphones, the Apple ones, and my regular Sony ones that I used to use with my 3GS. All have the same problem.
    Random987 likes this.
    11-19-2012 02:52 PM
  2. tompeterson's Avatar
    11-20-2012 07:13 AM
  3. stoneland's Avatar
    You know, I've been having this issue too. I haven't tried different headphones yet, just the earpods that came with the phone. Listening to regular audio is fine but when I take a call I can barely hear and make out anything! Weird.
    11-20-2012 08:02 AM
  4. mmaheshwary's Avatar
    You know, I've been having this issue too. I haven't tried different headphones yet, just the earpods that came with the phone. Listening to regular audio is fine but when I take a call I can barely hear and make out anything! Weird.
    Oh wow, that sounds much worse than my problem. The volume is fine for me, but the quality is bad. The voice sounds a lot more garbled and metallic than it used to with the 3GS.
    11-20-2012 12:16 PM
  5. iTax's Avatar
    I don't use earphones, but bluetooth. I also have iPhone 5, and I know depending on which bluetooth I use, the audio & call quality can be different.
    11-20-2012 05:35 PM
  6. SeanHRCC's Avatar
    I use my hands free headset about 85% of the time i use my iPhone for a phone call...i find the headset gives better audio quality than the handset itself...much less feedback.
    11-21-2012 07:44 AM
  7. tran dung's Avatar
    thank pro
    11-21-2012 09:55 AM
  8. smileyboy's Avatar
    Yep there's a definite problem with the iPhone 5 call quality. I though it was me or my headphones. But I have the problem with or without headphones. I'm planning on getting it swapped out Monday.

    https://discussions.apple.com/messag...23456#20594717

    Bunch of people having a issue.
    Sent from my iPad mini using Tapatalk HD
    12-15-2012 10:05 AM
  9. Fausty82's Avatar
    Yep there's a definite problem with the iPhone 5 call quality. I though it was me or my headphones. But I have the problem with or without headphones. I'm planning on getting it swapped out Monday.

    https://discussions.apple.com/messag...23456#20594717

    Bunch of people having a issue.
    Sent from my iPad mini using Tapatalk HD
    Interesting. I have no complaints and haven’t heard any from anyone that I talk with over my iPhone 5. YMMV issue?
    12-15-2012 11:31 AM
  10. jsntrenkler's Avatar
    Mine is fine as well, actually sounds better to me than my 4S did.
    12-15-2012 12:02 PM
  11. Rocket_Girl's Avatar
    I have the same problem with poor call quality through Apple EarPods. Also have some problem with handset alone, on both normal and speaker mode. I haven't pursued this very aggressively. Tried Genius Bar early on, they called it a carrier problem. I called carrier (VZW) within first few days, and they created a priority ticket, but in my numerous attempts to follow up, nobody called me back. I figure this is a widespread problem that will eventually resolve w/ update at some point- I am OK waiting it out. If it turns out to be a device issue after all, AppleCare+ will take care of that.
    12-16-2012 08:48 AM
  12. mikesa_tx's Avatar
    Mine works just great. No issues here.


    Sent from my iPhone 5 using Tapatalk
    12-21-2012 11:18 AM

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