Call Failed Issue!

**lindsey202004** · 11-14-2012, 08:04 PM

Has anyone been experiencing the "call failed" issue? I will be talking and the call will drop (btw I have full bars of service at the time) and the phone says call failed and you have the option to call back or cancel and I push call back and it doesn't go through, it tries to connect and then says call failed again. It will do this like 3 or 4 times and then finally the call will go through. I have a 16gb white AT&T Iphone 5. I have read some people say it is an AT&T issue, but I never had that happen on my blackberry. It has happened like 5 or 6 times just today.

**kch50428** · 11-14-2012, 08:34 PM

If you are on a tower that is at maximum capacity, things like you mention will happen.

**jclisenby** · 11-14-2012, 09:45 PM

Yeah. It happens to me on Verizon at least once a day. Never happened on my 4 but happens in the same 3 spots every single day when talking on my 5. I think with Verizon it may be an issue switching towers where there's an overlap between LTE networks. It sure sucks.

I must say, if someone on AT&T is experiencing it too, that it may be something more phone related. Lets see if more people comment.

**kch50428** · 11-14-2012, 10:18 PM

Originally Posted by jclisenby

Yeah. It happens to me on Verizon at least once a day. Never happened on my 4 but happens in the same 3 spots every single day when talking on my 5. I think with Verizon it may be an issue switching towers where there's an overlap between LTE networks. It sure sucks.

I must say, if someone on AT&T is experiencing it too, that it may be something more phone related. Lets see if more people comment.

Calls don't go over LTE on Verizon... they will fall back to 1X/CDMA for calls... and it is possible they are having a handoff issue between two towers... if you can document dates, times, and the locations when you're experiencing dropped calls, open a network trouble ticket with customer service. Voice over LTE is rumored to be in the works... but I would not expect it until they get the entire 3G network footprint overlaid with LTE.

**Peligro911** · 11-14-2012, 10:46 PM

Along time ago when I had att I had the same issue on a non iphone att said it was a bad SIM card don't know if it was that or not but this was before 4g LTE etc so not sure now a days