1. boldBud's Avatar
    I noticed a black dot on my iPhone 5 within a couple weeks of owning it. I had a Zagg HD screen protector on and I decided to order a new one and see if it was possibly a spec of dirt that got under it. So I took off my screen protector and noticed it wasn't dirt, it was a dead pixel. It's pretty obvious when looking at a white page that it's there.

    Anyways, I have AppleCare+. I have a Geniuis Bar appointment scheduled for tomorrow. What should I expect? A repair? A new phone? Do they even have new phones in yet? Anyone had a similar experience?

    Thanks
    11-03-2012 08:39 PM
  2. Peligro911's Avatar
    New phone
    11-03-2012 08:49 PM
  3. LCW's Avatar
    Apple will replace. Sometimes a whole new phone. When I had a 3GS they replace the display in store. Not sure they can do that with the 5.
    11-03-2012 08:51 PM
  4. bamf-hacker's Avatar
    Either way when you leave the Apple store the phone will be all better. They can replace the screens on the 5 easily.
    11-03-2012 09:26 PM
  5. Garz's Avatar
    A new display or new iPhone
    11-03-2012 10:45 PM
  6. evorc's Avatar
    I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
    11-04-2012 11:59 PM
  7. Garz's Avatar
    I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
    Dead pixel is not physical damage. They won't ask nobody to pay a deductible.
    11-05-2012 12:08 AM
  8. evorc's Avatar
    I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
    11-05-2012 12:11 AM
  9. Apple4ever2011's Avatar
    they will not charge you... it's a Defective Screen... Don't worry Apple will hook you up
    11-05-2012 01:03 AM
  10. boldBud's Avatar
    Thanks everyone. I did take it in to the Apple Store and they replaced the whole phone at no cost.
    BreakingKayfabe likes this.
    11-05-2012 10:54 AM
  11. Snownation's Avatar
    Did they give a brand new one, or one that came in a shady box?

    Beamed from Jupiter on my Galaxy Note II
    11-06-2012 02:53 AM
  12. Apple4ever2011's Avatar
    Did they give a brand new one, or one that came in a shady box?

    Beamed from Jupiter on my Galaxy Note II
    What is a Shady box???
    11-06-2012 09:48 AM
  13. Ipheuria's Avatar
    What is a Shady box???
    a shady box, one that has the picture of an iPhone on it but says iFone sorry just couldn't resist.
    11-06-2012 10:08 AM
  14. Apple4ever2011's Avatar
    a shady box, one that has the picture of an iPhone on it but says iFone sorry just couldn't resist.
    LoL.... Was thinking maybe it had pic of Slim Shady on the box
    Ipheuria likes this.
    11-06-2012 10:12 AM
  15. poe2_beruang's Avatar
    I'm pretty sure it's a 1 by 1 guarantee, if only there are no physical damage on it.

    Sent from my CROSS A10 using Tapatalk 2
    11-06-2012 10:34 AM
  16. IAmAuthority's Avatar
    There is another thread with the same questions. From my past experience, if you have an Apple device that has dead pixel(s) and there is no visible damage to the phone; they will replace your defective unit right there in-store. Apples exchange system works quick and easy. Regardless of where you purchased the iDevice, they will still help you get a working unit.
    11-06-2012 12:52 PM

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