Dead Pixel?

**boldBud** · 11-03-2012, 08:39 PM

I noticed a black dot on my iPhone 5 within a couple weeks of owning it. I had a Zagg HD screen protector on and I decided to order a new one and see if it was possibly a spec of dirt that got under it. So I took off my screen protector and noticed it wasn't dirt, it was a dead pixel. It's pretty obvious when looking at a white page that it's there.

Anyways, I have AppleCare+. I have a Geniuis Bar appointment scheduled for tomorrow. What should I expect? A repair? A new phone? Do they even have new phones in yet? Anyone had a similar experience?

Thanks

**Peligro911** · 11-03-2012, 08:49 PM

New phone

**LCW** · 11-03-2012, 08:51 PM

Apple will replace. Sometimes a whole new phone. When I had a 3GS they replace the display in store. Not sure they can do that with the 5.

**bamf-hacker** · 11-03-2012, 09:26 PM

Either way when you leave the Apple store the phone will be all better. They can replace the screens on the 5 easily.

**Garz** · 11-03-2012, 10:45 PM

A new display or new iPhone

**evorc** · 11-04-2012, 11:59 PM

I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.

**Garz** · 11-05-2012, 12:08 AM

Originally Posted by EvoRC

I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.

Dead pixel is not physical damage. They won't ask nobody to pay a deductible.

**evorc** · 11-05-2012, 12:11 AM

I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.

**Apple4ever2011** · 11-05-2012, 01:03 AM

they will not charge you... it's a Defective Screen... Don't worry Apple will hook you up

**boldBud** · 11-05-2012, 10:54 AM

Thanks everyone. I did take it in to the Apple Store and they replaced the whole phone at no cost.

**Snownation** · 11-06-2012, 02:53 AM

Did they give a brand new one, or one that came in a shady box?

Beamed from Jupiter on my Galaxy Note II

**Apple4ever2011** · 11-06-2012, 09:48 AM

Originally Posted by Snownation

Did they give a brand new one, or one that came in a shady box?

Beamed from Jupiter on my Galaxy Note II

What is a Shady box???

**Ipheuria** · 11-06-2012, 10:08 AM

Originally Posted by Apple4ever2011

What is a Shady box???

a shady box, one that has the picture of an iPhone on it but says iFone

sorry just couldn't resist.

**Apple4ever2011** · 11-06-2012, 10:12 AM

Originally Posted by Ipheuria

a shady box, one that has the picture of an iPhone on it but says iFone

sorry just couldn't resist.

LoL.... Was thinking maybe it had pic of Slim Shady on the box

**poe2_beruang** · 11-06-2012, 10:34 AM

I'm pretty sure it's a 1 by 1 guarantee, if only there are no physical damage on it.

Sent from my CROSS A10 using Tapatalk 2

**IAmAuthority** · 11-06-2012, 12:52 PM

There is another thread with the same questions. From my past experience, if you have an Apple device that has dead pixel(s) and there is no visible damage to the phone; they will replace your defective unit right there in-store. Apples exchange system works quick and easy. Regardless of where you purchased the iDevice, they will still help you get a working unit.