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  • 1 Post By Apple4ever2011
  1. Thread AuthorThread Author   #1  
    boldBud's Avatar
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    Default Dead Pixel?

    I noticed a black dot on my iPhone 5 within a couple weeks of owning it. I had a Zagg HD screen protector on and I decided to order a new one and see if it was possibly a spec of dirt that got under it. So I took off my screen protector and noticed it wasn't dirt, it was a dead pixel. It's pretty obvious when looking at a white page that it's there.

    Anyways, I have AppleCare+. I have a Geniuis Bar appointment scheduled for tomorrow. What should I expect? A repair? A new phone? Do they even have new phones in yet? Anyone had a similar experience?

    Thanks
  2. #2  
    Peligro911's Avatar
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    Default Dead Pixel?

    New phone
  3. #3  
    LCW
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    Default Dead Pixel?

    Apple will replace. Sometimes a whole new phone. When I had a 3GS they replace the display in store. Not sure they can do that with the 5.
  4. #4  
    bamf-hacker's Avatar

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    Default Dead Pixel?

    Either way when you leave the Apple store the phone will be all better. They can replace the screens on the 5 easily.
  5. #5  
    Garz's Avatar
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    Default Re: Dead Pixel?

    A new display or new iPhone
  6. #6  
    evorc's Avatar
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    Default Dead Pixel?

    I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
  7. #7  
    Garz's Avatar
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    Default Re: Dead Pixel?

    Quote Originally Posted by EvoRC View Post
    I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
    Dead pixel is not physical damage. They won't ask nobody to pay a deductible.
  8. #8  
    evorc's Avatar
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    Default Dead Pixel?

    I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
  9. #9  
    Apple4ever2011's Avatar
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    Default Dead Pixel?

    they will not charge you... it's a Defective Screen... Don't worry Apple will hook you up
  10. Thread AuthorThread Author   #10  
    boldBud's Avatar
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    Default Re: Dead Pixel?

    Thanks everyone. I did take it in to the Apple Store and they replaced the whole phone at no cost.
    Heisenberg likes this.
  11. #11  
    Snownation's Avatar
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    Default Re: Dead Pixel?

    Did they give a brand new one, or one that came in a shady box?

    Beamed from Jupiter on my Galaxy Note II
  12. #12  
    Apple4ever2011's Avatar
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    Default Dead Pixel?

    Quote Originally Posted by Snownation View Post
    Did they give a brand new one, or one that came in a shady box?

    Beamed from Jupiter on my Galaxy Note II
    What is a Shady box???
  13. #13  
    Ipheuria's Avatar
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    Default Re: Dead Pixel?

    Quote Originally Posted by Apple4ever2011 View Post
    What is a Shady box???
    a shady box, one that has the picture of an iPhone on it but says iFone sorry just couldn't resist.
    can't upgrade via iTunes check this thread http://forum.tipb.com/jailbreak-unlo...ml#post1717460
    ~32GB Space Grey iPhone 5s(Audi)~32GB Space Grey rMini ~ 15" i7 SSD 16GB rMBP(Omega) on Mavericks~
    iPheuria aka The Jailbr3ak kid (soon to be retired)
  14. #14  
    Apple4ever2011's Avatar
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    Default Dead Pixel?

    Quote Originally Posted by Ipheuria View Post
    a shady box, one that has the picture of an iPhone on it but says iFone sorry just couldn't resist.
    LoL.... Was thinking maybe it had pic of Slim Shady on the box
    Ipheuria likes this.
  15. #15  
    poe2_beruang's Avatar
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    Default Re: Dead Pixel?

    I'm pretty sure it's a 1 by 1 guarantee, if only there are no physical damage on it.

    Sent from my CROSS A10 using Tapatalk 2
  16. #16  
    IAmAuthority's Avatar
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    Default Re: Dead Pixel?

    There is another thread with the same questions. From my past experience, if you have an Apple device that has dead pixel(s) and there is no visible damage to the phone; they will replace your defective unit right there in-store. Apples exchange system works quick and easy. Regardless of where you purchased the iDevice, they will still help you get a working unit.

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