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  1. Thread AuthorThread Author   #1  
    jcqb15's Avatar
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    Default Broken iPhone 5

    Well I had my iPhone 5 for 2 weeks before I broke the screen, best buy black tie has taken 12 days to fix it and still isn't done. Anyone else having this problem.
  2. #2  
    Karenkcoulter's Avatar

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    Default Broken iPhone 5

    I'm sorry for your troubles. Best Buy sucks.
  3. #3  
    cpc12's Avatar
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    Default Re: Broken iPhone 5

    Best Buy and a clumsy user not a good combo.
    Fausty82 and tekjunkie28 like this.
  4. #4  
    Peligro911's Avatar
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    Default Broken iPhone 5

    That's bestbuy for you not first time I have heard of it
  5. #5  
    Fausty82's Avatar
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    Default Re: Broken iPhone 5

    Quote Originally Posted by jcqb15 View Post
    Well I had my iPhone 5 for 2 weeks before I broke the screen, best buy black tie has taken 12 days to fix it and still isn't done. Anyone else having this problem.
    Sorry about your experience. I buy some items there, but I would never buy their warranties or take anything there for service. Karen was correct. They suck.
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
    Garz likes this.
  6. #6  
    bamf-hacker's Avatar

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    Default Broken iPhone 5

    I bought my mini there and they told me the coverage now is for a replacement instead of a repair. I still didn't get it though. Sorry about your phone.
  7. #7  
    SeanHRCC's Avatar
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    Default Re: Broken iPhone 5

    This is why people suggest 9 times out of 10 getting Apple Care + over any of the other types of warranties available to Apple products...when you go somewhere else for "service", you cannot expect the kind of service you pay for when you buy an Apple product.
    "Speed has never killed anyone; suddenly becoming stationary...that's what gets you." - Jeremy Clarkson
    Fausty82 and GibMcFragger like this.
  8. Thread AuthorThread Author   #8  
    jcqb15's Avatar
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    Default Broken iPhone 5

    Does AppleCare cover user problems like drops?
  9. #9  
    Garz's Avatar
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    Default Re: Broken iPhone 5

    Quote Originally Posted by jcqb15 View Post
    Does AppleCare cover user problems like drops?
    Yes it does
  10. Thread AuthorThread Author   #10  
    jcqb15's Avatar
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    Default Broken iPhone 5

    Crud. How much a month
  11. #11  
    Garz's Avatar
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    Default Re: Broken iPhone 5

    Quote Originally Posted by jcqb15 View Post
    Crud. How much a month
    It's a one time $99 fee. Covers you or 2 years including extending the warranty. It is a $50 deductible per incident but do the math with Black Tie. The BB warranty is crap and more expensive. Apple would just give you another device on the spot.
  12. Thread AuthorThread Author   #12  
    jcqb15's Avatar
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    Default Broken iPhone 5

    Well I feel like an ***** lol
  13. #13  
    Apple4ever2011's Avatar
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    Default Broken iPhone 5

    I can't see purchasing any other warranty. Applecare+ is best option out there...
    Fausty82 and GibMcFragger like this.
  14. #14  
    Karenkcoulter's Avatar

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    Default Broken iPhone 5

    Quote Originally Posted by Garz View Post
    It's a one time $99 fee. Covers you or 2 years including extending the warranty. It is a $50 deductible per incident but do the math with Black Tie. The BB warranty is crap and more expensive. Apple would just give you another device on the spot.
    It's also only a $50 deductible if it is accidental damage like drops or water damage. Warranty claims (like a battery that only lasts an hour) do not have a deductible.
  15. #15  
    Slammers08's Avatar
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    Default Re: Broken iPhone 5

    Quote Originally Posted by Karenkcoulter View Post
    It's also only a $50 deductible if it is accidental damage like drops or water damage. Warranty claims (like a battery that only lasts an hour) do not have a deductible.
    You get 2 accidentals per the 2 year period.
  16. #16  
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    Default Re: Broken iPhone 5

    Quote Originally Posted by jcqb15 View Post
    Does AppleCare cover user problems like drops?
    Just a point of clarification:

    Apple has two extended warranty products: AppleCare and AppleCare+.

    WIth the release of the iPhone 4, Apple introduced AppleCare+ for the iPhone which does cover accidental damage (2 replacements max at $49/each). AppleCare+ is only available on the iPhone and iPad.

    The standard AppleCare does not cover accidental damage, but with the introduction of AC+, I don’t think you can get the standard AppleCare for the iPhone/iPad any longer.

    The only thing that AppleCare+ does not cover that some third party insurance does is loss or theft of your device.

    - - - Updated - - -

    Quote Originally Posted by Garz View Post
    It's a one time $99 fee. Covers you or 2 years including extending the warranty. It is a $50 deductible per incident but do the math with Black Tie. The BB warranty is crap and more expensive. Apple would just give you another device on the spot.
    Plus, with the BB Black Tie service, you have to deal with Best Buy. With AC+, you get to work with Apple. Huge difference.
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
  17. #17  
    Karenkcoulter's Avatar

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    Default Broken iPhone 5

    That's correct. Standard AppleCare (extended warranty only) is no longer available for iPhone or iPad. You can only get AppleCare+ (extended warranty plus accidental damage).
  18. #18  
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    Default Re: Broken iPhone 5

    i found a smashed iphone 4 (i thinK) I was able to get the sim card out of it, which is a telus card. Can i put it in another phone to determine the identity of the person who likely owned the phone so i can return it or at least give them the chip? Or is there another way to get info on the sim card?
  19. #19  
    Peligro911's Avatar
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    Default Broken iPhone 5

    Quote Originally Posted by KRHanson View Post
    i found a smashed iphone 4 (i thinK) I was able to get the sim card out of it, which is a telus card. Can i put it in another phone to determine the identity of the person who likely owned the phone so i can return it or at least give them the chip? Or is there another way to get info on the sim card?
    Possibly if the sim had numbers stored on it
  20. #20  
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    Default Broken iPhone 5

    Sorry to hear. I have had BB warranty for a digital camera and a HTC EVO a few years back. Both products I had problems with and both times I had major problems with BB honoring the accidental damage plan I had. They grill you, treated me hostilely about the camera, and sent the phone for repair 3 times and still never fixed the damaged screen. A huge joke, I cannot stress enough for no one to get the over priced plans there.

    Then go to apple, it is all "what can we do for you, here you go, hope you like it." Painless


    Sent from my iPad mini using Tapatalk
    Fausty82 likes this.
  21. Thread AuthorThread Author   #21  
    jcqb15's Avatar
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    Default Broken iPhone 5

    UPDATE: Best buy game me a new 32gb iPhone 5, cuz they junked mine out, lol only took 3 weeks
  22. #22  
    swarlos's Avatar
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    Default Broken iPhone 5

    Yeah definitely would never recommend black tie such a joke!!


    Beamed from my iPhone 5 using Tapatalk
  23. #23  
    gvndeb60's Avatar
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    Default Broken iPhone 5

    Quote Originally Posted by jcqb15 View Post
    UPDATE: Best buy game me a new 32gb iPhone 5, cuz they junked mine out, lol only took 3 weeks
    IMO, for the money you pay, 3 week turn around time is ridiculous. At least you finally got it taken care of.

    Also, make sure that they register the plan to the new phone. I had that happen also, paid for the plan, went to use it, and they claimed I didn't have it for that phone. Turned out that they never registered the replacement phone to the plan when they swapped it. Took a couple of weeks to sort that out.


    Sent from my iPad mini using Tapatalk
  24. #24  
    Max Soni's Avatar
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    Default Re: Broken iPhone 5

    No bueno
    -if they give you too many problems, go to a private repairer, i guess?
    I ended up selling it to one of those iPhone recycling companies
    botom line is, if it costs more to fix it vs. getting a new phone, its just a bad deal imo
    Last edited by Alli; 12-01-2012 at 09:34 AM. Reason: Removed spam ad
  25. #25  
    SeanHRCC's Avatar
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    Default Re: Broken iPhone 5

    Quote Originally Posted by jcqb15 View Post
    UPDATE: Best buy game me a new 32gb iPhone 5, cuz they junked mine out, lol only took 3 weeks
    They probably "junked" yours out the day you dropped it off (meaning, they sent it into the Apple refurbishing core and got their credit for it)...then took 3 weeks to replace yours because they wanted to make sure they kept stock for new customers and new money. Oh well, at least you got your replacement.
    "Speed has never killed anyone; suddenly becoming stationary...that's what gets you." - Jeremy Clarkson
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