Broken iPhone 5

**jcqb15** · 11-03-2012, 02:49 PM

Well I had my iPhone 5 for 2 weeks before I broke the screen, best buy black tie has taken 12 days to fix it and still isn't done. Anyone else having this problem.

**Karenkcoulter** · 11-03-2012, 03:50 PM

I'm sorry for your troubles. Best Buy sucks.

**cpc12** · 11-03-2012, 07:54 PM

Best Buy and a clumsy user not a good combo.

**Peligro911** · 11-03-2012, 08:51 PM

That's bestbuy for you not first time I have heard of it

**Fausty82** · 11-03-2012, 08:55 PM

Originally Posted by jcqb15

Well I had my iPhone 5 for 2 weeks before I broke the screen, best buy black tie has taken 12 days to fix it and still isn't done. Anyone else having this problem.

Sorry about your experience. I buy some items there, but I would never buy their warranties or take anything there for service. Karen was correct. They suck.

**bamf-hacker** · 11-03-2012, 09:25 PM

I bought my mini there and they told me the coverage now is for a replacement instead of a repair. I still didn't get it though. Sorry about your phone.

**SeanHRCC** · 11-03-2012, 09:52 PM

This is why people suggest 9 times out of 10 getting Apple Care + over any of the other types of warranties available to Apple products...when you go somewhere else for "service", you cannot expect the kind of service you pay for when you buy an Apple product.

**jcqb15** · 11-04-2012, 01:42 AM

Does AppleCare cover user problems like drops?

**Garz** · 11-04-2012, 01:54 AM

Originally Posted by jcqb15

Does AppleCare cover user problems like drops?

Yes it does

**jcqb15** · 11-04-2012, 01:55 AM

Crud. How much a month

**Garz** · 11-04-2012, 02:00 AM

Originally Posted by jcqb15

Crud. How much a month

It's a one time $99 fee. Covers you or 2 years including extending the warranty. It is a $50 deductible per incident but do the math with Black Tie. The BB warranty is crap and more expensive. Apple would just give you another device on the spot.

**jcqb15** · 11-04-2012, 02:01 AM

Well I feel like an ***** lol

**Apple4ever2011** · 11-04-2012, 02:05 AM

I can't see purchasing any other warranty. Applecare+ is best option out there...

**Karenkcoulter** · 11-04-2012, 08:17 AM

Originally Posted by Garz

It's a one time $99 fee. Covers you or 2 years including extending the warranty. It is a $50 deductible per incident but do the math with Black Tie. The BB warranty is crap and more expensive. Apple would just give you another device on the spot.

It's also only a $50 deductible if it is accidental damage like drops or water damage. Warranty claims (like a battery that only lasts an hour) do not have a deductible.

**Slammers08** · 11-04-2012, 08:38 AM

Originally Posted by Karenkcoulter

It's also only a $50 deductible if it is accidental damage like drops or water damage. Warranty claims (like a battery that only lasts an hour) do not have a deductible.

You get 2 accidentals per the 2 year period.

**Fausty82** · 11-04-2012, 08:54 AM

Originally Posted by jcqb15

Does AppleCare cover user problems like drops?

Just a point of clarification:

Apple has two extended warranty products: AppleCare and AppleCare+.

WIth the release of the iPhone 4, Apple introduced AppleCare+ for the iPhone which does cover accidental damage (2 replacements max at $49/each). AppleCare+ is only available on the iPhone and iPad.

The standard AppleCare does not cover accidental damage, but with the introduction of AC+, I don’t think you can get the standard AppleCare for the iPhone/iPad any longer.

The only thing that AppleCare+ does not cover that some third party insurance does is loss or theft of your device.

- - - Updated - - -

Originally Posted by Garz

It's a one time $99 fee. Covers you or 2 years including extending the warranty. It is a $50 deductible per incident but do the math with Black Tie. The BB warranty is crap and more expensive. Apple would just give you another device on the spot.

Plus, with the BB Black Tie service, you have to deal with Best Buy. With AC+, you get to work with Apple. Huge difference.

**Karenkcoulter** · 11-04-2012, 10:15 AM

That's correct. Standard AppleCare (extended warranty only) is no longer available for iPhone or iPad. You can only get AppleCare+ (extended warranty plus accidental damage).

**KRHanson** · 11-04-2012, 02:32 PM

i found a smashed iphone 4 (i thinK) I was able to get the sim card out of it, which is a telus card. Can i put it in another phone to determine the identity of the person who likely owned the phone so i can return it or at least give them the chip? Or is there another way to get info on the sim card?

**Peligro911** · 11-04-2012, 03:59 PM

Originally Posted by KRHanson

i found a smashed iphone 4 (i thinK) I was able to get the sim card out of it, which is a telus card. Can i put it in another phone to determine the identity of the person who likely owned the phone so i can return it or at least give them the chip? Or is there another way to get info on the sim card?

Possibly if the sim had numbers stored on it

**gvndeb60** · 11-04-2012, 07:12 PM

Sorry to hear. I have had BB warranty for a digital camera and a HTC EVO a few years back. Both products I had problems with and both times I had major problems with BB honoring the accidental damage plan I had. They grill you, treated me hostilely about the camera, and sent the phone for repair 3 times and still never fixed the damaged screen. A huge joke, I cannot stress enough for no one to get the over priced plans there.

Then go to apple, it is all "what can we do for you, here you go, hope you like it." Painless

Sent from my iPad mini using Tapatalk

**jcqb15** · 11-09-2012, 08:40 PM

UPDATE: Best buy game me a new 32gb iPhone 5, cuz they junked mine out, lol only took 3 weeks

**swarlos** · 11-09-2012, 08:44 PM

Yeah definitely would never recommend black tie such a joke!!

Beamed from my iPhone 5 using Tapatalk

**gvndeb60** · 11-10-2012, 10:22 AM

Originally Posted by jcqb15

UPDATE: Best buy game me a new 32gb iPhone 5, cuz they junked mine out, lol only took 3 weeks

IMO, for the money you pay, 3 week turn around time is ridiculous. At least you finally got it taken care of.

Also, make sure that they register the plan to the new phone. I had that happen also, paid for the plan, went to use it, and they claimed I didn't have it for that phone. Turned out that they never registered the replacement phone to the plan when they swapped it. Took a couple of weeks to sort that out.

Sent from my iPad mini using Tapatalk

**Max Soni** · 12-01-2012, 02:20 AM

No bueno
-if they give you too many problems, go to a private repairer, i guess?
I ended up selling it to one of those iPhone recycling companies
botom line is, if it costs more to fix it vs. getting a new phone, its just a bad deal imo

**SeanHRCC** · 12-01-2012, 09:17 AM

Originally Posted by jcqb15

UPDATE: Best buy game me a new 32gb iPhone 5, cuz they junked mine out, lol only took 3 weeks

They probably "junked" yours out the day you dropped it off (meaning, they sent it into the Apple refurbishing core and got their credit for it)...then took 3 weeks to replace yours because they wanted to make sure they kept stock for new customers and new money. Oh well, at least you got your replacement.