Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 24 of 24
Like Tree2Likes
  • 1 Post By IAmAuthority
  • 1 Post By WreakingHavoc
  1. Thread AuthorThread Author   #1  
    dale225's Avatar
    iPhone Newbie

    Posts
    16 Posts

    Default iPhone 5 proximity sensor not working

    Since I got the iPhone 5 I have noticed that I do frequently **** dial. Today I was working on my wife's phone and when I put my finger on the proximity sensor the screen goes dark and I cannot accidentally touch the screen and activate an app. On my device however I put my finger up there and I can start apps, dial a number, play games as if I didn't cover the sensor. I had the problem with iOS 6 and after the update with iOS 6.0.1

    I'm wondering now, is this common or just my luck that the proximity sensor is damaged?
  2. #2  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Quote Originally Posted by dale225 View Post
    Since I got the iPhone 5 I have noticed that I do frequently **** dial. Today I was working on my wife's phone and when I put my finger on the proximity sensor the screen goes dark and I cannot accidentally touch the screen and activate an app. On my device however I put my finger up there and I can start apps, dial a number, play games as if I didn't cover the sensor. I had the problem with iOS 6 and after the update with iOS 6.0.1

    I'm wondering now, is this common or just my luck that the proximity sensor is damaged?
    Try and take it to Apple and explain the issue to them, I haven't had a problem with the proximity sensor with my iPhone 5 and I'm running iOS 6


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  3. Thread AuthorThread Author   #3  
    dale225's Avatar
    iPhone Newbie

    Posts
    16 Posts

    Default Re: iPhone 5 proximity sensor not working

    I just tried to turn on Siri raise to speak and it's not working. It's definitelly the proximity sensor. I'll try a reset but I doubt it will work.
  4. #4  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Restore the phone with iTunes


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  5. #5  
    IAmAuthority's Avatar
    iPhone Intermediate

    Posts
    109 Posts
    Global Posts
    394 Global Posts

    Default Re: iPhone 5 proximity sensor not working

    Are you within 30 days of having your phone?
    SweetSCBerry likes this.
  6. #6  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Quote Originally Posted by IAmAuthority View Post
    Are you within 30 days of having your phone?
    1+


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  7. Thread AuthorThread Author   #7  
    dale225's Avatar
    iPhone Newbie

    Posts
    16 Posts

    Default Re: iPhone 5 proximity sensor not working

    Its more than 30 days now. Still, isn't it 1 year?

    I just restored it, still dead proximity sensor. I'll be at the apple store tomorrow.
  8. #8  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Quote Originally Posted by dale225 View Post
    Its more than 30 days now. Still, isn't it 1 year?

    I just restored it, still dead proximity sensor. I'll be at the apple store tomorrow.
    You have AppleCare+ by any chance and what carrier do you have?


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  9. Thread AuthorThread Author   #9  
    dale225's Avatar
    iPhone Newbie

    Posts
    16 Posts

    Default Re: iPhone 5 proximity sensor not working

    AT&T. No applecare+. They usually took good care of me. Are things different now that Jobs is not around?
  10. #10  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Uh why no AppleCare+?


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  11. Thread AuthorThread Author   #11  
    dale225's Avatar
    iPhone Newbie

    Posts
    16 Posts

    Default Re: iPhone 5 proximity sensor not working

    Never needed it.
  12. #12  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    I got it for my phone.


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  13. #13  
    WreakingHavoc's Avatar
    iMore Intermediate

    Posts
    370 Posts
    iOS Version
    6.1

    Default iPhone 5 proximity sensor not working

    I had no idea the proximity sensor was supposed to disable the touch features and darken the screen. When I cover the area above the screen I'm able to tap on things and the screen stays lit.
    iPhone5 32gb, iPad2 64gb wifi, Apple TV3, MacBook Air
    Team JailBreak
    @LondonComp
  14. #14  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Quote Originally Posted by WreakingHavoc View Post
    I had no idea the proximity sensor was supposed to disable the touch features and darken the screen. When I cover the area above the screen I'm able to tap on things and the screen stays lit.
    I believe when you are on a call the screen goes blank to your ear, isn't that right?


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  15. #15  
    IAmAuthority's Avatar
    iPhone Intermediate

    Posts
    109 Posts
    Global Posts
    394 Global Posts

    Default Re: iPhone 5 proximity sensor not working

    When on a phone call your proximity sensor should react and darken the screen of your phone.

    OP: If you're within one year you should be able to go to Apple, or whatever wireless carrier you purchased the phone from and get it fixed or replaced. I asked if you're within 30 days because most of the time if not always you can return the phone - then purchased another. (Obviously the longer & more complicated option than the other).
  16. #16  
    WreakingHavoc's Avatar
    iMore Intermediate

    Posts
    370 Posts
    iOS Version
    6.1

    Default iPhone 5 proximity sensor not working

    Yes, in a call but that's not what the OP was doing.
    iPhone5 32gb, iPad2 64gb wifi, Apple TV3, MacBook Air
    Team JailBreak
    @LondonComp
    Thanked by:
    SweetSCBerry (11-02-2012)
    SweetSCBerry likes this.
  17. #17  
    IAmAuthority's Avatar
    iPhone Intermediate

    Posts
    109 Posts
    Global Posts
    394 Global Posts

    Default Re: iPhone 5 proximity sensor not working

    Quote Originally Posted by WreakingHavoc View Post
    Yes, in a call but that's not what the OP was doing.
    Well if OP made a phone call and the screen didn't go dark when the phone is held to his ear, the sensor is more than likely faulty. If he made a phone call and the screen DID go dark, then perhaps it's settings?
  18. #18  
    WreakingHavoc's Avatar
    iMore Intermediate

    Posts
    370 Posts
    iOS Version
    6.1

    Default iPhone 5 proximity sensor not working

    Quote Originally Posted by IAmAuthority View Post
    Well if OP made a phone call and the screen didn't go dark when the phone is held to his ear, the sensor is more than likely faulty. If he made a phone call and the screen DID go dark, then perhaps it's settings?
    I don't think he was in a call when he was trying to activate the sensor. He was just covering it while on home screen.
    iPhone5 32gb, iPad2 64gb wifi, Apple TV3, MacBook Air
    Team JailBreak
    @LondonComp
  19. #19  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Quote Originally Posted by WreakingHavoc View Post
    I don't think he was in a call when he was trying to activate the sensor. He was just covering it while on home screen.
    Let me try covering mine at the home screen and I will get back to you Havoc


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  20. #20  
    SweetSCBerry's Avatar
    iMore Intermediate

    Posts
    373 Posts
    Global Posts
    169 Global Posts
    iOS Version
    iOS 7

    Default iPhone 5 proximity sensor not working

    Nothing it won't go off with my finger


    Sent from my iP5 using Tapatalk
    If I helped you - Please hit that little +REP button
    It looks like an old-school scale next to the report button

    >iPhone 6 - Space Grey - 128GB - Verizon Wireless - Current<



  21. #21  
    IAmAuthority's Avatar
    iPhone Intermediate

    Posts
    109 Posts
    Global Posts
    394 Global Posts

    Default Re: iPhone 5 proximity sensor not working

    Hmm yeah I don't think it's suppose to change anything on home screen.
  22. #22  
    WreakingHavoc's Avatar
    iMore Intermediate

    Posts
    370 Posts
    iOS Version
    6.1

    Default iPhone 5 proximity sensor not working

    It would be kind of nice if the screen locked when it was covered though, just like the magnetic one on BlackBerry.
    iPhone5 32gb, iPad2 64gb wifi, Apple TV3, MacBook Air
    Team JailBreak
    @LondonComp
  23. #23  
    site32's Avatar
    iPhone Newbie

    Posts
    11 Posts

    Default Re: iPhone 5 proximity sensor not working

    I don't quite understand you, my reading is normal situation is, call status, the receiver to ear or other object, the screen will be black, as long as a left, the screen will be bright.
    If the screen is not automatic light, that may be light sensor element is broken, this kind of circumstance, the screen will not automatically bright, need to repair.
  24. #24  
    IAmAuthority's Avatar
    iPhone Intermediate

    Posts
    109 Posts
    Global Posts
    394 Global Posts

    Default Re: iPhone 5 proximity sensor not working

    Thankfully if you need a new screen you'll be able to get one at no cost so long as the device is faulty. Go ahead and contact whoever you purchased the phone through, they should be able to help you.

Similar Threads

  1. Replies: 44
    Last Post: 01-04-2011, 11:51 PM
  2. iPhone 3GS Triangulation not working
    By netguru in forum iPhone 3GS Forum
    Replies: 1
    Last Post: 12-22-2009, 02:37 PM
  3. Iphone 3gs-sms not working
    By karlm613 in forum iPhone 3GS Forum
    Replies: 0
    Last Post: 10-31-2009, 05:07 AM
  4. iPhone Optimized Forums Not Working
    By iLoveiPhones in forum iMore.com - Site News, Feedback, Help
    Replies: 5
    Last Post: 05-17-2009, 08:22 PM
  5. Replies: 4
    Last Post: 10-24-2008, 11:23 AM

Posting Permissions