1. Vapor86's Avatar
    I have a 4S for over 2 years and it doesn't have a single scratch or dent on it. 6 days into owning my 5 (which I organized, deleted useless crap, etc for several days), it fell out of my pocket at the bottom of the phone got a huge dent. Luckily, Verizon offers a 14 day return policy for whatever reason. The only problem (based on my conversation with a phone rep) is I would have to give back my iphone 5 now and they said they are getting more in 2 weeks at the store, so I would have to go back to my 4S for 2 weeks. I also am supposed to send my 4S to Gazelle by 10/10 (I am sure I can still sell it afterwards, but it would less).

    I am trying to find out if anyone has experience with this. I was hoping since it is their fault for not having any in stock I should be able to hold on to mine until they receive more 5s that I can switch then. If anyone has any experience with this please let me know! Thanks!
    10-02-2012 12:45 PM
  2. John Yester's Avatar
    It's aluminum. Take it to Apple and have it switched out.

    They should have replacements in stock. Just no new purchase iPhone 5's

    Good luck.
    iphonefizzle likes this.
    10-02-2012 12:48 PM
  3. cardfan's Avatar
    I'd hope they deny your return. You damaged it.
    gixxer07600, Lynx, jonmark and 2 others like this.
    10-02-2012 12:48 PM
  4. EmceeGeek's Avatar
    It's aluminum. Take it to Apple and have it switched out.

    They should have replacements in stock. Just no new purchase iPhone 5's

    Good luck.
    What he said.

    But iPhone 4S for 2 years huh? How'd you do that?
    John Yester and scorpiodsu like this.
    10-02-2012 12:50 PM
  5. iphonefizzle's Avatar
    I'd hope they deny your return. You damaged it.
    Wow you can tell you are android


    Sent from my iPhone 5 using Tapatalk
    10-02-2012 01:11 PM
  6. BreakingKayfabe's Avatar
    I just sold a phone to Gazelle after they were waiting for it for 3 months and got the same amount they offered. Don't worry about them.
    10-02-2012 01:18 PM
  7. gixxer07600's Avatar
    You damaged it therefor you should have to pay to have it fixed. That's all there is to it.

    I'm iPhone. And I hope they deny the return. You shouldn't be able to return or exchange something you broke.
    Lynx and jonmark like this.
    10-02-2012 02:12 PM
  8. John Yester's Avatar
    Sorry I misunderstood his original post vs what other were reporting days previous with damaged devices on delivery.


    They are correct. your own damage is not covered.
    10-02-2012 02:52 PM
  9. LCW's Avatar
    ... since it is their fault for not having any in stock ...
    Pretty demanding aren't we? How is it the retailers fault for now having any in stock? It's supply and demand... maybe next time you'll be more careful. What if you were outside your 14 days, would you still be blaming Verizon??
    10-02-2012 03:20 PM
  10. iEd's Avatar
    I have a 4S for over 2 years and it doesn't have a single scratch or dent on it. 6 days into owning my 5 (which I organized, deleted useless crap, etc for several days), it fell out of my pocket at the bottom of the phone got a huge dent. Luckily, Verizon offers a 14 day return policy for whatever reason. The only problem (based on my conversation with a phone rep) is I would have to give back my iphone 5 now and they said they are getting more in 2 weeks at the store, so I would have to go back to my 4S for 2 weeks. I also am supposed to send my 4S to Gazelle by 10/10 (I am sure I can still sell it afterwards, but it would less).

    I am trying to find out if anyone has experience with this. I was hoping since it is their fault for not having any in stock I should be able to hold on to mine until they receive more 5s that I can switch then. If anyone has any experience with this please let me know! Thanks!
    Go back to your 4s for 2 weeks if Verizon going to swap out the 5 for whatever reason. Even if Gazelle gives you a lower price you gotta take it on the chin in some way if you damaged it. It's a win for you if Verizon takes a back a user damaged phone and gives you a clean one.
    10-02-2012 03:27 PM
  11. Vapor86's Avatar
    I am a little confused. Will Apple replace my iphone 5??

    As for Verizon, that is their policy (doesn't matter what phone) you have 14 days to return it for whatever reason you see fit. But if someone can clarify that Apple will do the swap that would be so much more convenient and easier.
    10-02-2012 03:42 PM
  12. cardfan's Avatar
    He can try to take back for a refund and keep fingers crossed. But it's a restock fee plus he'll eat the activation fee.

    Or he can go to an apple store and claim it came that way and try to swap it.

    No one can clarify this for you. It's the luck of the draw of which Apple genius you talk to. Luckily you got stories of people getting damaged iphones to help you out.

    BTW..i'm pretty sure Verizon requires the phone returned in like new condition.
    10-02-2012 03:47 PM
  13. Lynx's Avatar

    BTW..i'm pretty sure Verizon requires the phone returned in like new condition.
    ^ This is correct, if there is any physical damage you are stuck with the phone.

    I cant believe you are trying to fraud the system when you did the damage yourself. I hope you dont get it replaced either.
    jonmark likes this.
    10-02-2012 03:59 PM
  14. Vapor86's Avatar
    According to the people I spoke with on the phone I am entitled to return it with scratches/damages within the 14 day period.
    10-02-2012 04:01 PM
  15. Peligro911's Avatar
    So I buy phone walk outside drop it shatter the screen pick it up and return it ? Never heard of that before
    scorpiodsu and gixxer07600 like this.
    10-02-2012 04:20 PM
  16. soogriff's Avatar
    Yeah. A lot of people would love to rock the iPhones "naked" but for the clumsy, cases are there for a reason. If you dropped it, that's on you. They shouldn't replace iPhones for people that damage their phones. It's not like the phone malfunctioned and it was out of your control. Abuse of the return policy if they do exchange it for you. That's my opinion anyway.
    gixxer07600 likes this.
    10-02-2012 04:46 PM
  17. scorpiodsu's Avatar
    Wow never heard of being able to damage a device and return it. Usually on the receipt it states that for returns the item condition must be basically like you received it. This ought to be interesting.
    10-02-2012 04:51 PM
  18. BLiNK's Avatar
    I'd hope they deny your return. You damaged it.
    agreed. this is exactly why they sell AppleCare+
    Fausty82 likes this.
    10-02-2012 04:54 PM
  19. Fausty82's Avatar
    It's aluminum. Take it to Apple and have it switched out.

    They should have replacements in stock. Just no new purchase iPhone 5's

    Good luck.
    Who do you think pays to replace butterfinger's phone? Hint: It's not him. It's not Apple. And it's not Verizon.

    It's kind of like those who don't pay any taxes getting a tax refund. Still not sure how that happens, either. SMH
    10-02-2012 05:10 PM
  20. Lynx's Avatar
    According to the people I spoke with on the phone I am entitled to return it with scratches/damages within the 14 day period.
    I dont know what people you spoke with but I just text a buddy of mine who manages a Verizon store back in Ohio and he said phones with visible damage may not be returned.......
    Fausty82 likes this.
    10-02-2012 05:10 PM
  21. Shooter03's Avatar
    Geez talk about chewing the op's head off.

    Tap'n Like a boss on my S3
    10-02-2012 05:10 PM
  22. Fausty82's Avatar
    Geez talk about chewing the op's head off.

    Tap'n Like a boss on my S3
    Really? SMH
    gixxer07600 likes this.
    10-02-2012 05:12 PM
  23. Shooter03's Avatar
    Yeah, I mean I agree with y'all but take it easy on him.

    Tap'n Like a boss on my S3
    10-02-2012 05:13 PM
  24. IIJBII's Avatar
    You're asking for advice on how to commit fraud based on you dropping the device?

    Sorry for the dent but if its your fault you need to own it.

    If you crash your car do you expect the dealer to be responsible?
    10-02-2012 05:53 PM
  25. boomhower1820's Avatar
    You broke it, you own it. You think they will let you return it within 14 days for any reason but somehow I doubt that is true. So if you drop it in the pool, break the screen, etc. they are going to let you return it as long as you are within 14 days? I don't think so.

    How about you act like an adult and take some responsibility for your actions. This country has gone down the crapper, no one takes any responsibility and always wants someone else to fix their screw-ups.
    10-02-2012 06:04 PM
33 12

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