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  1. Thread AuthorThread Author   #1  
    Vapor86's Avatar
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    Default Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    I have a 4S for over 2 years and it doesn't have a single scratch or dent on it. 6 days into owning my 5 (which I organized, deleted useless crap, etc for several days), it fell out of my pocket at the bottom of the phone got a huge dent. Luckily, Verizon offers a 14 day return policy for whatever reason. The only problem (based on my conversation with a phone rep) is I would have to give back my iphone 5 now and they said they are getting more in 2 weeks at the store, so I would have to go back to my 4S for 2 weeks. I also am supposed to send my 4S to Gazelle by 10/10 (I am sure I can still sell it afterwards, but it would less).

    I am trying to find out if anyone has experience with this. I was hoping since it is their fault for not having any in stock I should be able to hold on to mine until they receive more 5s that I can switch then. If anyone has any experience with this please let me know! Thanks!
  2. #2  
    John Yester's Avatar

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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    It's aluminum. Take it to Apple and have it switched out.

    They should have replacements in stock. Just no new purchase iPhone 5's

    Good luck.
    John Yester
    Moderator Team Leader, iMore.com


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  3. #3  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    I'd hope they deny your return. You damaged it.
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    gixxer07600 (10-02-2012)
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  4. #4  
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    Default Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by John Yester View Post
    It's aluminum. Take it to Apple and have it switched out.

    They should have replacements in stock. Just no new purchase iPhone 5's

    Good luck.
    What he said.

    But iPhone 4S for 2 years huh? How'd you do that?
    64GB iPhone 6 32GB iPhone 5S 64GB iPad 3 LTE 15" MacBook Pro 2.8GHz 21" iMac 2.9GHz i5
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  5. #5  
    iphonefizzle's Avatar
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    Default Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by cardfan View Post
    I'd hope they deny your return. You damaged it.
    Wow you can tell you are android


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  6. #6  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    I just sold a phone to Gazelle after they were waiting for it for 3 months and got the same amount they offered. Don't worry about them.
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  7. #7  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    You damaged it therefor you should have to pay to have it fixed. That's all there is to it.

    I'm iPhone. And I hope they deny the return. You shouldn't be able to return or exchange something you broke.
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  8. #8  
    John Yester's Avatar

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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Sorry I misunderstood his original post vs what other were reporting days previous with damaged devices on delivery.


    They are correct. your own damage is not covered.
    John Yester
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  9. #9  
    LCW
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by SuperMegaBro View Post
    ... since it is their fault for not having any in stock ...
    Pretty demanding aren't we? How is it the retailers fault for now having any in stock? It's supply and demand... maybe next time you'll be more careful. What if you were outside your 14 days, would you still be blaming Verizon??
  10. #10  
    iEd
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by SuperMegaBro View Post
    I have a 4S for over 2 years and it doesn't have a single scratch or dent on it. 6 days into owning my 5 (which I organized, deleted useless crap, etc for several days), it fell out of my pocket at the bottom of the phone got a huge dent. Luckily, Verizon offers a 14 day return policy for whatever reason. The only problem (based on my conversation with a phone rep) is I would have to give back my iphone 5 now and they said they are getting more in 2 weeks at the store, so I would have to go back to my 4S for 2 weeks. I also am supposed to send my 4S to Gazelle by 10/10 (I am sure I can still sell it afterwards, but it would less).

    I am trying to find out if anyone has experience with this. I was hoping since it is their fault for not having any in stock I should be able to hold on to mine until they receive more 5s that I can switch then. If anyone has any experience with this please let me know! Thanks!
    Go back to your 4s for 2 weeks if Verizon going to swap out the 5 for whatever reason. Even if Gazelle gives you a lower price you gotta take it on the chin in some way if you damaged it. It's a win for you if Verizon takes a back a user damaged phone and gives you a clean one.
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  11. Thread AuthorThread Author   #11  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    I am a little confused. Will Apple replace my iphone 5??

    As for Verizon, that is their policy (doesn't matter what phone) you have 14 days to return it for whatever reason you see fit. But if someone can clarify that Apple will do the swap that would be so much more convenient and easier.
  12. #12  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    He can try to take back for a refund and keep fingers crossed. But it's a restock fee plus he'll eat the activation fee.

    Or he can go to an apple store and claim it came that way and try to swap it.

    No one can clarify this for you. It's the luck of the draw of which Apple genius you talk to. Luckily you got stories of people getting damaged iphones to help you out.

    BTW..i'm pretty sure Verizon requires the phone returned in like new condition.
  13. #13  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by cardfan View Post

    BTW..i'm pretty sure Verizon requires the phone returned in like new condition.
    ^ This is correct, if there is any physical damage you are stuck with the phone.

    I cant believe you are trying to fraud the system when you did the damage yourself. I hope you dont get it replaced either.
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  14. Thread AuthorThread Author   #14  
    Vapor86's Avatar
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    According to the people I spoke with on the phone I am entitled to return it with scratches/damages within the 14 day period.
  15. #15  
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    Default Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    So I buy phone walk outside drop it shatter the screen pick it up and return it ? Never heard of that before
    scorpiodsu and gixxer07600 like this.
  16. #16  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Yeah. A lot of people would love to rock the iPhones "naked" but for the clumsy, cases are there for a reason. If you dropped it, that's on you. They shouldn't replace iPhones for people that damage their phones. It's not like the phone malfunctioned and it was out of your control. Abuse of the return policy if they do exchange it for you. That's my opinion anyway.
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  17. #17  
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    Default Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Wow never heard of being able to damage a device and return it. Usually on the receipt it states that for returns the item condition must be basically like you received it. This ought to be interesting.
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  18. #18  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by cardfan View Post
    I'd hope they deny your return. You damaged it.
    agreed. this is exactly why they sell AppleCare+
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  19. #19  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by John Yester View Post
    It's aluminum. Take it to Apple and have it switched out.

    They should have replacements in stock. Just no new purchase iPhone 5's

    Good luck.
    Who do you think pays to replace butterfinger's phone? Hint: It's not him. It's not Apple. And it's not Verizon.

    It's kind of like those who don't pay any taxes getting a tax refund. Still not sure how that happens, either. SMH
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  20. #20  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by SuperMegaBro View Post
    According to the people I spoke with on the phone I am entitled to return it with scratches/damages within the 14 day period.
    I dont know what people you spoke with but I just text a buddy of mine who manages a Verizon store back in Ohio and he said phones with visible damage may not be returned.......
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  21. #21  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Geez talk about chewing the op's head off.

    Tap'n Like a boss on my S3
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  22. #22  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Quote Originally Posted by shooter03 View Post
    Geez talk about chewing the op's head off.

    Tap'n Like a boss on my S3
    Really? SMH
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  23. #23  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    Yeah, I mean I agree with y'all but take it easy on him.

    Tap'n Like a boss on my S3
    I used to have a open mind but my brains kept falling out.

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  24. #24  
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    Default Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    You're asking for advice on how to commit fraud based on you dropping the device?

    Sorry for the dent but if its your fault you need to own it.

    If you crash your car do you expect the dealer to be responsible?
  25. #25  
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    Default Re: Dented iPhone 5 - Need Advice On Returning/Replacing Within 14 Days?

    You broke it, you own it. You think they will let you return it within 14 days for any reason but somehow I doubt that is true. So if you drop it in the pool, break the screen, etc. they are going to let you return it as long as you are within 14 days? I don't think so.

    How about you act like an adult and take some responsibility for your actions. This country has gone down the crapper, no one takes any responsibility and always wants someone else to fix their screw-ups.
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