Damaged right out of the box :(
So I got my iPhone 5 today. I open it only to find : Attachment 19130
A scratch on the mirror finish near the SIM card slot and a sort of ding in the corner. There is also another similar "ding" on another corner. (See next post for corner pics)
Don't know what to do. Would you guys go in and exchange it or just keep it as its likely to get like that in a few weeks anyway. Plus I doubt that they have extra exchange units available now. If I wait a few weeks to take it in, wont they be like "you did that, so no exchange"?
What you all think?
Last edited by fmflex; 09-21-2012 at 04:01 PM.
- 09-21-2012, 04:01 PM #3
- 09-21-2012, 04:07 PM #4
If I were keeping mine in a case I would most likely not return it. However, if you are not using a case or a bumper with it, you can call up your local Apple store and see if they'll exchange it for you.
- 09-21-2012, 04:09 PM #5
- 09-21-2012, 04:10 PM #6
- 09-21-2012, 04:14 PM #7
no scratch is picky. when you get a new product it should be new. No marks or scratches. New as in the same one that Apple unveiled, the way Apple designed it. Unless Apple went the bookbook route and designed scratches on every phone so they don't look a like, Id return it =P
- 09-21-2012, 04:14 PM #8
ok i checked our two phones - one black, one white. i really hadn't looked as closely as you have. both of them have minor imperfections. light scratches and the white one actually has a little nick like your sim card one. maybe a tiny bit less noticeable than yours. i think its inevitable. i still dont like the look of that one on the back of yours.
- 09-21-2012, 04:14 PM #9
- 09-21-2012, 04:44 PM #10
Oh hell no
My iPhone has the same ding. I'm with Apple on hold
Apple is giving me a new iphone tomorrow
If not I have to ship it back and wait.
Last edited by iJuan; 09-21-2012 at 05:01 PM. Reason: Apple replacing my damaged iPhone
- 09-21-2012, 04:46 PM #11
- 09-21-2012, 05:10 PM #13
I don't have an iPhone 5 yet (not eligible for upgrade) ...got to play with one a little bit at Sam's Club today and I got to say just doesn't look as great to me as previous models. Maybe I am being petty and not having the glass back like the iPhone 4 is best but it seems like they dropped the ball on design. Anyone else agree or am I being to petty?
- 09-21-2012, 06:00 PM #14iPhone Nanite
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- 09-21-2012, 06:06 PM #15
- 09-21-2012, 06:10 PM #16
The hue thing is weird. From iphone 4 up I have noticed different phones have different hues. The store I was in was surprised when I showed them on their displays. I used to be a photographic printer, and color is one of those things that is hard for me to ignore. My 5 is slightly blue, but can live with it.
At the Apple store right now. They are replacing it. Gotta love Apple Now saw the black one and am having a really hard time deciding black or white. Think Im going to stay with white and see how this scratching thing plays out. Wife due for upgrade in like 3 weeks. Can always get her a black one and then swap with her as she wants the white.
- 09-21-2012, 08:40 PM #18
- 09-21-2012, 09:44 PM #19
- 09-21-2012, 09:50 PM #20
are these tiny nicks all in the same spot? wondering if when the assemblers are putting the sim trays in, they are being sloppy and hitting the sides of the 5 before inserting into the sim slot... ???
- 09-21-2012, 10:26 PM #21
- 09-21-2012, 10:41 PM #22
My brother and I both got our 5's in the mail today and his also had two chips on the side of it. He was not happy and I told him we'd go over to Apple to get it fixed, hopefully they will take care of it. Here is a pic, the two spots are chips in the finish:
- 09-21-2012, 10:53 PM #23
Wow that seems quite visible... I can't believe such poor quality control from Apple but then again they are pumping them out as fast as they can make them an still cant satisfy demand so it's bound to happen sadly...
Is Foxconn the only supplier or is Pegatron also making iPhone 5's ??
- 09-21-2012, 11:08 PM #24
- 09-22-2012, 12:01 AM #25
My white 64GB was damaged out of the box as well. I discovered it before leaving the Verizon store where I purchased it, so they were able to see it as well, They said they didn't have any units for exchange on launch day, but would call me in a couple of days when they get one, to swap it out. Grateful to have found it before ever taking it out of the store.
I think that as they see more of these complaints (and it seems there may be quite a few), they should be cool about exchanging them. For the price, they SHOULD be new and perfect out of the box.
Have a pre-order of same coming from Apple on Oct 5 and was going to cancel that when I got home from the store this morning. After seeing damage on one, I kept the pre-order and am interested to see two of them, from completely different build lots - side by side. If VZW somehow fails to come through, I will return theirs and keep the one I bought from Apple - as they will be great about exchanges if there are problems with the second one.
I was planning on rolling naked, but instead ordered two cases from Amazon. They already shipped - arriving next week.